Why is the lobby the nerve center of the whole hotel?

The front office is an important department in modern hotel management and the core of the whole hotel service, which has an important impact on the hotel's market image, industry competitiveness and economic benefits. Therefore, hotels should take active measures to improve customer satisfaction in view of the problems existing in the front office.

First, the role of modern hotel lobby

The front hall is the first place where guests directly contact with the hotel, which involves all the contents of the hotel's service to guests and is the starting point and end point of the hotel's service to guests. First of all, the lobby is usually located at the main entrance of the hotel, which is the main place for guests to get information after check-in. Secondly, for the hotel, the front office is the department that organizes tourists, sells rooms, organizes reception and coordinates guest services, and provides various comprehensive services for guests. Finally, the front hall is like the facade of a hotel. Every guest's service from arrival to final departure is closely related to the work in the front desk, which is directly related to the guest's first impression and service satisfaction. The service quality of the hotel is directly related to the survival and development of the hotel, and the front hall plays a vital role in it. The service quality and management decision-making level of the front office will directly affect the hotel's market image and industry competitiveness, thus affecting the hotel's economic benefits. Therefore, the front office is the key to the operation of various departments in modern hotel management and plays a very important role.