1, the waiter takes off the bedspread on it, and then pulls the blanket and the sheet on it at an angle of 35 ~45 degrees to facilitate the guests to sleep.

2. Tidy up the room and clean the bathroom, supplement the necessary guest supplies, restore the environmental sanitation of the guest room, and make the guests feel comfortable and warm.

The turndown service starts at 5: 30 or 6: 00 p.m. or at the request of guests, and is completed before 9: 00 p.m., because knocking at the door to do turndown service for guests after 9: 00 will disturb their rest.

When the guest room in charge of turndown service provides turndown service to the guest waiter, you can go to the room center or the designated place to check the personal preferences of all the guests in the cleaner's working day report, including which bed you like to sleep in. And extract it into the remarks column of the waiter's working day report to provide personalized service for the guests according to their preferences.

Extended data

The room status on the turndown service report can usually be marked as "V- vacant, O- room, I- room, X- maintenance room, R- arrival room, long-term guest, H- reserved room, DND Do Not Disturb, VIP-VIP, G/I- room, EXBD extra bed" and so on. These are all different.

1, v-vacuum: 5-10 room can be reserved for turndown, which ensures that non-reserved guests who arrive at the store at night can also enjoy uninterrupted turndown service.

2. Guest room: regular turndown service for ordinary guests and turndown service for important guests.

3.R— Arrive early: directly open the bed to welcome the guests.

4. Long-term residence: Make specific arrangements according to the requirements of the long-term residence agreement signed between the hotel and the hotel.

5. DND-Do Not Disturb: Insert the service notice ("bed opening card") under the door and register it on the worksheet, and pay attention to the room status at any time.

6.VIP-VIP: Improve the service standard of turndown bed, and assign a special person to provide turndown bed service. Personalized details reflect the reception norms and service standards.

7.G/I— The guest is in the room: Call the work phone or knock at the door and ask if the guest can provide turndown service immediately. It can only be carried out after obtaining the consent.

Baidu encyclopedia-turn over in bed