If the retail price is higher than the marked price, the business operator shall increase the compensation for the losses suffered by the consumer according to the requirements, and the amount of the increase in compensation shall be three times the price of the goods purchased by the consumer or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan.
It is illegal to sell at a price higher than the marked price. Operators shall not sell goods at a price higher than the marked price, and shall not charge any unspecified fees. Business operators shall provide consumers with true information about goods or services, and shall not make misleading false propaganda. Questions about the quality and use of goods or services should be answered truthfully and clearly.
This kind of illegal price behavior is usually called price fraud, also known as deceptive price expression, which refers to the behavior of operators using false or misleading price conditions to trick consumers or other operators into trading with them.
Consumers buy fakes in shopping malls and negotiate with shopping malls to return or exchange goods. If negotiation fails, you can call 123 15 to complain. Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Legal basis:
price method
Article 13
Operators selling, buying goods and providing services shall clearly mark the price in accordance with the provisions of the competent pricing department of the government, indicating the name, place of origin, specifications, grade, pricing unit, price or service items, charging standards and other relevant information.
Operators shall not sell goods at a price higher than the marked price, and shall not charge any unspecified fees.
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 55
If a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers according to their requirements. The amount of increased compensation is three times the price of goods purchased by consumers or the cost of receiving services. If the amount of increased compensation is less than that of 500 yuan, it shall be 500 yuan.
Where there are other provisions in the law, those provisions shall prevail.