The first thing you can be sure of is that the video is lost, no matter what you do, you can't get it back. In other words, the video can't be found anywhere.

In addition, it is indeed an irreparable loss for the couple, and the responsibility lies with the wedding company.

At this time, the couple can ask the wedding company for reasonable compensation or compensation, mainly through negotiation, which means that the wedding company can do it without too much difficulty.

If the reasonable demands of the other party are not satisfied, they can be solved through media exposure and legal channels.

However, under normal circumstances, negotiation is possible. Unless the requirements are too high or the wedding company is too unreasonable, you may go to the back part!