First of all, after the customer enters the door, unless it is a "pure turn" without asking anything, a few words will have a basic understanding. Look at the car, look at the car keys, look at the clothes, look at the mobile phone, look at the jewelry, look at the bag, look at the manners ... get a glass of water, this is the service. It is suggested that basic wedding companies can buy a set of touching tea sets or standard transparent glassware instead of paper cups. Pour the customer a glass of wine and sit down and talk. When talking about orders, remember that the store should sit down and talk. Don't let customers sit and stand in the store, which is equivalent to waiting for Fujian. When you sit down to talk about the bill, you should ask less, listen more, interrupt appropriately, speak quietly, and then whisper. This is very important! The quieter you are, the more you will listen carefully, and the louder you are, the more distracted you will be.

After the customer sits down, whether we take the initiative to show the customer the previous wedding or the customer asks to see the wedding works, we need to pay attention at this time! When you speak, you can observe their expressions and look at the position of the work. The works introduced to customers must have a certain grade, and never recommend them to customers at will. That's it. Wait.

Observe what kind of works they read, especially what they ask you, even if it's just a sentence, be careful. Bring a pen and paper when talking about the list, and it is best to use a special notebook. Pay attention to every word they say and record it at any time. It doesn't matter what they record, they won't watch it, but it shows that our store cares about them and takes them seriously. Ask some basic questions as soon as possible after reading the work. For example, when are you getting married? In which hotel? In a very important! We really need to know the hotel they booked to judge their identity and status. Please believe that the children of municipal party Committee leaders will never book a third-rate hotel when they get married. As long as you say hotels and tables, you can basically determine their identity and status.

If the couple asks to see photos or videos of the wedding scene, pay attention! The photo is dead. Although the customer is watching, in fact, his brain may be wondering if you did it, so he doesn't believe it. So, try not to let them see more photos! Just let them sit down and show it for a while. And suggest not to write the price, but the complete exhibition.

If they comment on the details of a wedding with a smile, they can basically conclude that this is probably the case. If they don't pay attention, it means that the video you choose doesn't conform to their aesthetics or style. Get dressed quickly! Remember, don't put yourself into the video, or you won't fool others, you will fool yourself first. Observe at any time, cross talk at any time, stop properly, smile and "care", busy changing water, fanning the flames, and slightly belittle a work.

Second, high-end wedding recommendation

Customers come, perhaps to appreciate, or just to look around for different purposes. At this time, you need to be "professional"! In the face of those who succeed in small things, we need arrogance! Careful and civilized people, we need service! And the rich and powerful, we need professional! When we meet a really rich person, when talking about bills, we must first improve our status. We don't have money, but you really don't think we have held 30 1 000 weddings without you ... digression, this is an idea, don't show it as an emotion in front of customers!

Let's give an example to discuss it.

After the customer arrives.

Shop: Which hotel?

Guest: Table 80 of XXX Hotel. ...

Shop, oh, that hall is nice. We did it seven or eight times, and the only problem was that the chair didn't move.

The purpose of nonsense is to prove that we did it. This is the first element close to customers! Don't forget.

The shopkeeper went on to say: Oh, it's really nice there, but to be honest, the overall color there is red, which is not suitable for romantic weddings, but more suitable for grand feelings. Let me show you one. We made this last month. You see, such a high space is very suitable for the operation of the rocker arm. You can't show it in a place like XXX Hotel. ...

Pay attention to collect the key words of the guest to quickly understand the meaning, grasp the way he wants the wedding ceremony, attract the attention of the guest through video and picture effects, and try not to talk about the price first.

The newcomer talks about the price, you talk about creativity, he talks about taste, he talks about taste, you talk about details ... haha, in short, don't argue with the customer, there will always be something exciting for him.

In short, it is infiltrated bit by bit. But we must pay attention to their actual spending power and don't set the budget too high. The last step is the most important. How to get the customer to pay the deposit is the completion of the order task. The key is to grasp the temperature and order it quickly!

Third, chasing orders

Speaking of chasing orders, many people are still confused even if you say it a thousand times. It's not lack of ability, but lack of confidence! Not only do you have no self-confidence, but you actually have everything. Meet the brave in the narrow road and win! Let's see if you can survive the last time.

In fact, the best way to chase orders is to say nothing, pay the down payment for planning, hosting and video, and leave. What is this? We'll talk later. Not at all, but specific projects, equipment and so on. Do a good job in customer investigation and filing, and only observe from the list. Fully estimate your spending power. And in the second half of the conversation, a tentative price disclosure is given appropriately. See what they do. But it's best not to decide! The more you decide, the less wonderful the wedding will be. The less you talk about in front, the more space you can use in the back. The easier it is to make the wedding work more exciting. Then it would be much better to leave enough space for the later period and let the MC speak for you when communicating. They believe what MC says, but they don't believe what the company says. I hope you don't doubt this. It's absolutely true Let the video help you talk about, for example, the influence of venue lighting on the video, there should be lighting ... If the video is done in one sentence, they will not believe you for a day.

In short, don't rush to chase the order, otherwise it will easily lead to a unanimous veto. Step by step is the best way.

Responsibilities:

1, accurately understand customer needs and design creative and high-quality wedding planning schemes for customers;

2. Responsible for the coordination and implementation of the preparatory work involved in the planning;

3. Responsible for the overall arrangement and overall coordination of the wedding day;

Requirements:

1, major in marketing, psychology, art design, news communication and exhibition planning is preferred;

2. Quick response, strong expression skills, strong communication skills and affinity;

3. Have a sense of responsibility, be able to work under great pressure and bear hardships and stand hard work;

4. Love the wedding industry, have a good aesthetic consciousness, be sensitive to the wedding trend, be enthusiastic, be good at innovation, and be interested in making great achievements in the wedding industry;

More than 5.2 years experience in wedding planning;