Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 49 Where a business operator provides commodities or services, causing personal injury to consumers or other victims, it shall compensate reasonable expenses for treatment and rehabilitation such as medical expenses, nursing expenses and transportation expenses, as well as reduced income due to absenteeism. If it causes disability, it shall also compensate the disabled for living AIDS and disability compensation. If death is caused, funeral expenses and death compensation shall also be paid.

Article 50 Where a business operator infringes on the personal dignity, personal freedom or the right to protect consumers' personal information according to law, it shall stop the infringement, restore its reputation, eliminate the influence, make an apology and compensate for the losses.

Article 51. Where a business operator infringes upon the personal rights and interests of consumers or other victims by insulting, slandering, frisking or infringing on personal freedom, causing serious mental damage, the victims may demand compensation for mental damage.