Summary is a comprehensive and systematic summary of the study, work or its completion in a period of time. Writing a summary is conducive to the improvement of our study and work ability. I think we need to write a summary. So do you really know how to write a summary? The following is a six-point summary of my internship, which I carefully sorted out. Welcome everyone to refer to it, I hope I can help you.
Summary of internship work 1 Come and go with the season, overnight. The half-year probation period is like a fleeting moment. Looking back on my work as an administrative assistant during the probation period, I feel a lot. During this period, it experienced a transition from naivety to maturity and stability, and a process from a short trough to regaining confidence. For these growth and transformation, I thank my own efforts, the company's training and education, and my colleagues for their help and encouragement during this probation period. Without the training of the company and the help of my colleagues, I don't think I would have changed so much and made such rapid progress. So through this period of trial, I am full of nostalgia and expectation for the job of administrative assistant in our company. I hereby write a summary of this work, and hope that the leaders will carefully review and give a reply.
After I joined as an administrative assistant, my first job was to get to know the managers and supervisors of various departments, because administrative work inevitably had to deal with them. There are many people in our company and the division of labor is meticulous, so it is also a great challenge for me to know and be familiar with these managers and supervisors. But fortunately, I spent the afternoon memorizing their information, which is considered to be some understanding.
Then, my second job is to do the daily attendance of all departments in the company. Check and supervise employees' punching in and out of work, sick leave and personal leave every day, make detailed attendance records and count employees' daily attendance.
Then there is the handling of some complicated affairs of the company. For example, the warranty of the company's public facilities, including faucets, toilets, computers and so on. , as well as the storage of company room and dormitory keys, the management of dormitory personnel, and the mailing, printing and copying of company letters and documents. , are included, so if the administrative assistant is busy, one day is not enough.
Of course, there are still many things I haven't done well during this period, such as not being careful and rigorous, and my enthusiasm for learning needs to be improved. I will pay more attention to these in my future work and make more corrections.
Whether I continue to be an administrative assistant or I can become an administrative staff, I will do what I should be responsible for with my heart and handle every arduous task I encounter in my work with my heart. Please ask the leader to make a comprehensive investigation on my work performance, work strength, business level and colleague evaluation during the probation period. I am looking forward to the day when I join xx Company, I am looking forward to becoming a full member of xx Company, and I am looking forward to the day when I can fight side by side with all employees of xx Company.
Summary of probation work 2 I have been working as a clerk in xxx company for three months. In these three months, I not only adapted to the new working environment and post, but also learned a lot.
When I came to this company, I understood the rules and regulations for the first time. During the three-month probation period, I restrained my bad habits, strictly observed those rules and regulations, and did not violate the rules. I am still very satisfied with this. Then I learned about the company culture, what kind of blow our company experienced, and who led us to this step. I feel a little shocked when I think of the scenes on the photo wall.
At work, I learned about the development of clerks and made a series of plans for myself. I am more and more familiar with my work. At first, I needed the company's seniors to take it with me, but now I can finish those tasks independently. In addition, the predecessors of the company gave me a set of progressive methods. I should sum up my gains every day, observe my shortcomings and then improve. Don't play mobile phones in your spare time. Learn more while you are young, improve your professional level, and learn another language when you have time, which will be of great help to yourself in the future.
I learned more in the probation period than I did in college. After all, the difference between school and society is still too great. I used to hear people say how good my school days were, but I really want to go back to my school days when I entered the society. I regret why I didn't study hard at that time, but it was too late. In order not to regret it after a few years, I have to work hard now. As the company's predecessors said, I am still young and I still have time.
Although I try my best to finish my work every time, I have to admit that I still have many shortcomings and am not serious enough. Sometimes I can't catch the point that others say. I didn't read the materials carefully enough, and I didn't pay enough attention. My attention is always easily attracted by other things, so I made several mistakes.
Generally speaking, these months' internship has gained a lot, at least let me see my own shortcomings, and let me have the goal of hard work in the next days. In the future work, I will continue to keep the advantage of not violating the rules, learn from the company leaders and colleagues with an open mind, improve my ability, give full play to my ability and create greater benefits for the company.
The probation period has passed three months from today. According to the company's rules and regulations, I now apply to become a full-time employee of the company. I became a probationary employee of this company on 20XX. According to the needs of the company, I am currently working as a sales specialist in the Media Department of Guo Dun Company, responsible for the work of sales assistant in the Media Department. Although I have only been in Guo Dun Media Company for a few months, I have been integrated into the team of Guo Dun Media since the first day I joined the company.
I am serious, careful, have a strong sense of responsibility and dedication, diligent and enthusiastic; Cheerful personality, willing to communicate with others, strong teamwork ability; Strong sense of responsibility, truly complete the work assigned by the leader, be able to work with colleagues in the company, get along well, and cooperate with the heads of various departments to successfully complete all the work.
As a fresh graduate and new to the company, I used to worry about how to get along with people and how to do a good job. However, the relaxed and harmonious working atmosphere and United corporate culture of the company made me quickly complete the transformation from a student to a staff member.
Now I'd like to sum up my work and study during the probation period:
During my internship, I studied and worked in the Department of Media. The business of the media department is something I have never been exposed to before. Although it is related to my professional knowledge, there is still a certain gap. However, under the patient guidance of department leaders and colleagues, I quickly adapted to the working environment of the company and became familiar with the whole operation process of the company and the department. In the work of this department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders; Learn from colleagues with an open mind about your unprofessional and unprofessional problems and constantly improve and enrich yourself. I hope to be independent as soon as possible and make greater contributions to the company. Of course, when you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. But these experiences also made me mature, and I learned to think more comprehensively when dealing with various problems to prevent similar mistakes. Here, I thank the department leaders and colleagues for their guidance and help, and thank them for reminding and correcting the mistakes in my work.
Business work
1. Midnight meeting project
In the early stage of midnight preparation, the content changed from real estate information to marriage information. In the whole marriage and love information industry chain, the earliest entry point to determine the night time is the matchmaking industry, and I am mainly responsible for online market research. Understand the distribution of Nanjing matchmaking industry and summarize the relevant information of major matchmaking companies. At the same time, it is helpful for the sales team to investigate the policies and regulations of the matchmaking industry in detail and understand the requirements of the country for the matchmaking industry. In addition to the investigation of matchmaking companies, it also investigates related companies in the matchmaking industry chain, such as wedding photo studio, wedding etiquette, honeymoon tourism and so on. , and formed some summary data.
Through sorting out and analyzing the collected data, the conclusion is that we should start with an easy-to-use hot project, so the content and form of the column have been greatly adjusted. Finally, the content of the column is finally determined as the employment information with strong practicability of the employment agency.
As time goes by, by September, the content and form of the midnight column have been determined. Up to now, the signing of the contract with the TV station has been completed, and the in-depth work with Zhilian recruitment production company is also going on smoothly, and the publicity work is also being further followed up. In Nanjing Life Channel, the column of "Career Early Arrangement" will be launched on 16, and other channels should also put people's information on the screen to make "Night Sailing City" a comprehensive brand column. Operate according to the master plan of Guo Dun Company. Lay a solid foundation for collecting information and building a platform.
2. Huatai Project
According to the research objectives set by the media, I was mainly responsible for the research on the current situation of Huatai and the securities industry in the early stage.
3. Sealed media project
With the full launch of the "pilot project of government-enterprise communication", I participated in the media communication meeting of ca government-enterprise communication, established a preliminary cooperative relationship with Nanjing print media economy, and together with Li Guirong, urged Express to publish a propaganda draft of government-enterprise communication in Express. Modern Express has been published.
After these months, I am now familiar with the working environment of the company and can grasp the operation process of the company as a whole. Although I can't handle some specific project business of the company or department independently, I believe this is a process that needs to be accumulated. Therefore, in view of these shortcomings, my experience in dealing with problems needs to be improved, my teamwork ability needs to be further enhanced, and my business ability needs to be further studied and improved.
The main work of management
As a member of the sales team, I also undertake the internal work of the department.
1. Process formulation: Cooperate with Zhang Qing and Ji Haiqiang to complete the formulation of market research process, telephone call process and door-to-door call process.
2. Annual plan: Participate in making the annual plan of the media. Starting from the framework of making the annual plan, it is divided into these parts: background description, the goal of the media for xx years, current situation analysis, implementation strategy, implementation steps, implementation plan, financial analysis, required resources and support. Clarify the operation purpose of each project and revise the annual plan. Starting with the planning of Guo Dun company and media, the positioning of media in Guo Dun company is defined. Implementation targets of various projects in xx years.
3. Minutes of departmental meetings: the minutes of each meeting were sorted out in the early stage. Minutes of each meeting, determining the process of meeting minutes, can improve the efficiency of the meeting, clarify the agenda of the meeting, and let yourself participate in the meeting. When sorting out the minutes of the meeting, you can improve your ability to summarize and have a deeper understanding of your work tasks and contents.
4. Daily summary: the summary of the daily report was completed in the early stage. Daily summary, when reading other colleagues' daily reports, you can know more clearly how to write daily reports. At the same time, the problems found and the content of learning are sorted out.
5. Budget formulation: complete the monthly office supplies budget and financial budget in the early stage.
6. Daily attendance sheet: The daily attendance sheet has been completed.
7. Duty inspection: Complete daily duty inspection.
Summary of internship work 4 The 20xx solar calendar year has waved to us and ushered in 20xx, but we also don't forget to make a detailed summary of 20xx's work. The following is the year-end summary information of a quality controller for your reference.
I have been engaged in quality work in the company for several months, which is also a probation period in terms of time. So I want to talk about some views on the current quality work.
At present, quality work is very passive. Although all the quality personnel are very busy, the effect is not good at all. Moreover, I can't make optimistic predictions about the future quality work by continuing the current methods and procedures. The following describes the main problems from several aspects and puts forward solutions.
First inspection and inspection records
Fill format is confusing. At the same time, some people filled in some useless things, and some useful things were blank. It is difficult and time-consuming to select each process first, and then further organize it into useful charts. It is suggested to cancel the current general format, adopt a format for each process, and fix the columns that need to be filled in to avoid the randomness of filling in this and that. Easy to fill in and organize.
Second, data analysis of quality control personnel.
Some quality engineers are unwilling to draw charts and write reports. On one hand, they can't do these things well. At the same time, it takes a lot of time to sit down and write these things, which interferes with the normal first inspection and inspection work. On the other hand, I doubt the reliability and reference value of these results. It is suggested to set up a quality department clerk to complete this kind of work, and the responsibilities of the on-site quality controller must be clear. As long as they do a good job in the first inspection and inspection, it is enough to "return" when it is time to return, "stop" when it is time to stop, "open" when it is time to open, and "return" when it is time to return. The quality controller is not a statistician. Controlling the production process and ensuring the quality of products should be the main work of quality controllers. In fact, if they can do this, the quality of the company will be greatly improved. The only function of analysis and report is to distinguish the defects caused by system reasons from those caused by special reasons, and then find out the serious defects caused by system reasons and improve them through pdsa. This analysis can only guide the next quality plan, but can't improve the product quality. A while ago, it was misleading to spend a lot of time on such paperwork. It was a good thing to train employees to learn to analyze and chart. As a long-term development plan of enterprises, it is also necessary, and talents are always not afraid of too many. But it is still too early to do such a thing. What's more, they expect too much from their employees. Arranging some jobs that they can't do well will only make them feel discouraged, depressed, undermine their confidence and lose their sense of honor. When morale is generally low, it is particularly important to arrange their work reasonably.
Third, what should the quality manager do?
Last month, my job was mainly to complete the doctor's "meticulous" arrangement, and most of my time was spent on copywriting, not in the workshop. The company needs to position my work, whether as a doctor's assistant, continue to do things according to the quality management ideas that have not achieved good results in the past, or make quality planning, arrange personnel to complete the plan, and go to the workshop to supervise the completion of the plan. Giving up multiple doors will not only lead to military failure, but also lead to management difficulties. It is better for two excellent generals to give orders to the same army according to their own ideas than for a mediocre general to give consistent instructions. If the company thinks that it is necessary to carry out quality management according to the original idea, please don't ask me to mention the work plan again. I will arrange the doctor's plan and supervise its implementation. If the company thinks it is necessary to improve the previous quality management ideas and is full of confidence in me, please entrust the quality work to me completely. Doctors only need to make a wide range of requests, pay attention to the results, and try to avoid giving instructions on details as before. If there are problems with the details, it is more appropriate to change the explanation into suggestions and ideas.
Fourth, where should the quality manager spend his time?
To continue the above topic, no matter which of the above two methods is adopted, the quality manager's time should not be spent on copywriting, and it is imperative to arrange the quality department clerk. As far as the workload arranged by the doctor is concerned, I can't finish it at all, which is still because I seldom go to the workshop. Without going to the workshop, you can put the quality
Did you do well? What paperwork is necessary and what can be completely deleted? I think it is necessary to spend XXX resources to achieve XXX goals.
Summary of probation work 5. Civil engineer is my first job and a starting point of my career. I cherish it very much and try my best to adapt to this position. Through a year of continuous study, with the help of colleagues and leaders, I have completely integrated into the big family of xxx, and my personal work skills have been significantly improved. Although there are still some shortcomings in my work, it should be said that I have paid a lot and gained a lot in the past year, and I feel that I have gradually grown up. This year's work is summarized as follows:
Over the past year, through my unremitting efforts, I have completed the sorting and handover of construction materials of the first and second phases, the landscaping of the second phase, the preparatory work for the early commencement of Group C, the model house project of Group C and other work entrusted by the company leaders.
1, the second phase of the project construction data sorting and handover work.
In the first half of this year, the second phase of the project was successfully delivered to the owner. Before the handover of the project, the construction data must be sorted out and handed over. I carefully checked and consulted the construction materials of each building, and made every effort to ensure no leakage, no shortage, neat catalogue and complete information. Before handing over the second phase of the project, I will prepare all the floor plans, warranty certificates and instructions for use of Building 13 in advance, and fully guarantee the owner when handing over the house.
All the filing materials of Building No.2 13 were sorted by myself, and all the sorting work was successfully completed before the handover under the guidance of the leaders. After the delivery of the house, due to the excessive and important information, it needs to be handed over to the company's archives for safekeeping. At the time of handover, I will rearrange the 100 boxes of data of 30 buildings in the second phase, so that each one has a record, and I can make a directory to find any information. During the period, I spent a lot of energy and nearly a month, and finally I didn't live up to the leadership's entrustment. All the materials have been rearranged
2. Landscape greening project of Phase II project
At the beginning of the year, I took over the landscape greening work of the second phase project. Compared with modern residential areas, the proportion of landscaping work is very small, but it is of great significance. It is indispensable for modern new living areas. Due to full preparation, the second phase of landscape greening is progressing smoothly.
However, in the later acceptance process, the change of seedling size brought great trouble to our acceptance work. Finally, I cooperated with the technical department to check the types, quantities and specifications of all seedlings in place. Finally successfully completed the work entrusted by the leaders.
3. Engineering
At the beginning of September, I received instructions from the leader. It is necessary to set up a model house for C, which is a microcosm of the wise decision of the company leaders to organize xxxxX to start construction and set up XXXXX and this new apartment in 10 under the condition of the national real estate recession. Its quality directly affects the sales performance after the opening of three-dimensional superposition, and it is also a new measure of the company after the sales situation of Group B is not optimistic this year. Its success or failure directly affects the success or failure of the company this year.
After receiving the instructions from the leader, I quickly threw myself into practical work. In order to achieve the expected effect, I positioned and paid off three times in two days, and finally achieved the expected effect of the leader. In the process of construction, I am not afraid of hard work, work hard and strive to get to work on the spot. After work, I need to work overtime many times because of the project. Later, due to the intervention of decoration companies, this requires good coordination and organizational skills. Try to deal with the friction and contradiction between the two sides in the construction process. Finally, the model house project was successfully completed before the opening. It has made due contributions to the company's impressive sales performance and turning losses into profits after opening.
After the successful opening of xxxxxxxx, cooperate with the technical department. Participated in the final accounts of the later model houses.
4. Work experience in the past year
(1) Maintain a good attitude and a positive working attitude. As a member of xxxx, I consciously abide by the company's rules and regulations and obey the work arrangements of my superiors; With absolute loyalty to the company, put into all the work, take the company's business as your own, and actively think about site construction management and coordination according to the actual situation on site, instead of waiting for the leader to arrange it. Invest in all work as a master, and maintain the company's image and interests from being damaged.
(2) Integrate yourself into the company, and rely on the collective wisdom and strength to complete all the work. In many of the work I have completed this year, I have received support and help from leaders and colleagues at all levels.
(3) After one year's work, I found that I still have many shortcomings: I don't have enough management in dealing with on-site affairs at work; I was not too careful in dealing with these problems. In the new year of 20xx, I will pay more attention to overcoming these problems.
20xx is a year of exploration, learning and progress for me. Faced with different work contents, I put my mind right, give full play to the initiative of my supervisor and think positively. In such a year, I enriched myself through my own labor and broadened my horizons through the opportunities given to me by my leaders.
Summary of probation work 6 Time flies, and the probation period has passed in a blink of an eye. The following are my feelings during the probation period:
I remember that when I first arrived in the park, I served as the customer service supervisor and business supervisor of the enterprise department, and recorded that the lawn at the junction of the North Ring Road and the central route of the park was often crushed by motor vehicles, and the grass had withered and the loess was exposed. I participated in the whole process of leveling the grassland, carried the abandoned Shi Zhuan that I personally dismantled, paved it on the leveled ground to make three parking spaces, and moved a one-ton modeling stone, which was rolled across the road with a flat plate and a lever. Smart, can't speak with his own mouth, and his ability is "greater than the sky."
When a pregnant woman was in urgent need of a taxi, the security officer took the lead in finding a taxi. I met two old people who couldn't make a phone call and went to the management office for help. Go to the owner's house to solve the rain house leakage and climb to the top of the "building" with insufficient ladders to show sincerity and dissatisfaction.
Treat every owner with self-confidence, hard work, vision and smile, leaving an impression of generosity, modesty, concealment and closeness to the owners. Show understanding, care and love for the host. From strangeness to intimacy, alienation to harmony, dissatisfaction to satisfaction, anger to smile.
Smile is an indispensable skill for property practitioners, and it should be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide thoughtful service for every owner. Enthusiasm and persistence; Respect others and master, and never despise anyone or master.
"Honesty makes people invincible in the world", be careful; Say whatever you want; Words should be true; Sincerity comes from your heart.
What we "xxx people" have to do is the details, that is, pay attention to everyone and every owner. Pay attention to the different needs of each owner and their big and small things.
"xxx" and "six hearts" services can be embodied in big and small things. I often reflect. The charging rate is the most important economic indicator of customer service, but the easy and difficult charging is mainly reflected in doing things for the owners, doing big things and small things, and doing good things for the owners. The charging rate is the fruit of their accumulation.
Why should the owner's satisfaction be above 90%? Why should the quality of the park be of high standard, better than "excellent city" and better than "excellent province"? The boss of the company has been doing great things. This project has been running for nearly two years, but it still does not show the feeling of a mature community, and the problems of limited new personnel and knowledge are outstanding. Customer service staff will have more and more problems. They are so clever that they have to leave sesame seeds and hold watermelon tightly. Honest customer service staff should do some small things and get stuck in practice. Trivia is the characteristic of property management, and doing trivia is the essential embodiment of being a property manager.
I'm afraid everyone knows and doesn't know how big or small the property work is. The concept of the owner's business scale is easy to sort out, and the appeal of the complaint is also very clear. But there is really no difference in the size of each owner's appeal, because that is the difference between the owner's own actual interests and personal feelings. When the customer service staff touches something in the owner's hand, it is wrong for you to divide the size itself, which is fatal to the service industry.
I know I'm already the customer service supervisor. When I put off one question after another, I know that this is an unqualified customer service supervisor and an unqualified property manager.
Service and management. Property work depends on service and management, and quality is the satisfaction and recognition of our property. Improve customer satisfaction, be responsible for daily customer reception, and accept customer repair reports, complaints and suggestions. , and arrange relevant personnel to handle it, that is, to ensure the owner's satisfaction, to be responsible for the comprehensive work of basic services such as equipment, maintenance, greening, cleaning and safety in the park, to be responsible for customer communication, and to receive repair reports, complaints, suggestions and problems left over from the project according to the requirements of the property service entrustment contract and ISO9000 quality system.
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