Urban public transport is the first process of social production, the window of spiritual civilization construction and the business card of the city. As the largest urban public transport enterprise in Shaanxi Province, xi Public Transport Corporation has always adhered to the service tenet of "service first, passengers first", educated cadres and workers to firmly establish the concept of "safety is the lifeline of public transport enterprises and service is the soul of enterprise development", and strived to provide quality services for the majority of passengers. Set up specialized agencies to ensure service quality. The operation and production department is responsible for the layout of bus lines, the setting of stations, the setting of stop signs, ticket management, the preparation of operation plans and the organization of operating vehicles. Bus General Factory of Technical Information Department is responsible for technical support and daily maintenance of vehicles, and ensures the implementation of service hardware.

Strengthen training and assessment. The safety service department is responsible for the safety service education and training of drivers and passengers, formulating safety service quality assessment standards, regularly training drivers and passengers in professional ethics, safe driving and service skills, and organizing various forms of quality service competitions; The company has a service inspection team of nearly 100 people to supervise, inspect and evaluate the service quality at any time. Listen to public opinion and accept supervision. A bus service hotline was opened, which was widely supervised by the public. Jointly set up "Bus Fast Lane" column with Xi 'an Traffic and Tourism Broadcasting FM 104.3. Every Thursday, we go into the live broadcast room of the radio station to talk with the public and listen to their opinions.