Situation 1: A customer likes a cotton dress very much and asks if it will fade, shrink or pilling.
Correct response (recognition and praise, weakening problems and changing topics, professional knowledge and services)
Sir, our clothes have shrunk, shaped and pilling-resistant. We have sold thousands of pure cotton clothes. So far, we just need to wear and maintain them in the right way. I haven't found it yet, so don't worry too much about this problem. (Inform customers of the correct knowledge of dressing, washing and maintenance after the transaction)
Situation 2: Your brand is new, isn't it? How come I have never heard of it?
Correct answer
Sir, our brand has a history of 10 years. We never advertise, but customers help us promote it after wearing it. The image spokesperson and propagandist of our brand are our customers and friends. So I hope you can also be our image spokesperson.
Situation 3: outdated old models are recognized by customers.
Correct answer (recognition+explanation)
Yes, sir, it sold well last year, and many customers didn't buy it, so this year it was specially prepared for them. Of course, you can take it away if you want.
Yes, sir, this looks the same as last year. It's actually an improvement. The improvement is as follows
Scenario 4: This is a new model. Because the models are similar, it is considered by customers to be the old model of last year.
Correct answer (recognition plus praise and guidance)
Thank you, sir, for your concern and understanding of our brand. Indeed, this model sold well last year and customers liked it very much. At the same time, many good suggestions and opinions were put forward. This year, we made changes based on customer feedback. Make this dress more tasteful than last year. You can try it on. It must be more suitable for you than last year.
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