Summary of personal work in service industry 1
1, earnestly do the basic work of property management, and establish and improve various rules and regulations.
First, strengthen basic management, in strict accordance with the service standards at all levels, deepen the implementation of the construction of service materials, and improve the third-level team and station property service materials. Strengthen the hotline service, so that residents are received when they visit, telephone complaints are answered, and timely treatment and return visits are recorded. The hotline handling rate reached 1 0,000%, and all service personnel were enthusiastic. Announce the public paid service items and standards, so that the owners can know fairly well.
The second is to strengthen logo management. According to the standards of the community, the main entrance and exit of the community has a schematic plan of the community, and the main intersections have road signs. All groups, buildings and units (doors), as well as public facilities and venues have obvious signs.
The third is to strengthen the management of public facilities and equipment, strengthen the daily management and maintenance of public service facilities and equipment, and establish public facilities and equipment files (equipment accounts) with complete signs and clear responsible persons. Public service facilities are well maintained. The operation, inspection, repair and maintenance records of public service equipment are complete. Equipment operation and maintenance personnel strictly implement the operation procedures and maintenance specifications of facilities and equipment to ensure the normal operation of facilities and equipment.
2. Earnestly implement the service contract responsibility system and actively carry out service upgrading activities.
Since the beginning of this year, the service work has been promoted to a new height, and it has been made clear that the core of the service work is to implement the contract responsibility system for service projects, ensure that the service work is "upgraded to meet the standards", and carry out all-round quality services with the goal of customer satisfaction. In the process of service construction, I gradually standardized the responsibilities of service posts, straightened out the service guarantee system aimed at customer satisfaction, and formulated specific measures such as service window etiquette standards. After several months of work implementation, I have achieved good results.
First, start to sort out and sign the responsibility book of service contracts for each post, and clarify the service responsibilities of each post, type of work and personnel from the aspects of responsibilities, standards and assessment. All government departments, grass-roots teams and stations, management personnel and operation technicians sign the contract responsibility letter in written form, making a commitment to the service of this post, and the coverage of the signed contract book reaches 100%. Second, based on the post responsibility book, comprehensively revise the unit service management system, improve the professional cooperation business process, and ensure the normal development of service work in the jurisdiction.
Third, seriously study the spirit of the company's documents, and actively publicize and implement the work deployment and activity plan of "upgrading to standards". In the process of activities, it is necessary to clarify the service quality standards of grass-roots teams and implement the requirements needed to create demonstration service units. The code of conduct for Gfd and window service personnel has been formulated for frontline window departments such as hotlines, sales offices and maintenance classes. At the same time, the supervision over the service quality of window units has been strengthened, and the service work norms, standards, processes and assessment systems have been implemented, basically forming a long-term mechanism to standardize service behaviors and service processes by systems.
3, do a good job of building maintenance file statistics, to ensure that the data is true and accurate.
First, actively participate in the work site, do not engage in papers and articles, have a clear understanding of the housing situation in the jurisdiction, carefully verify the problems found in the inspection and the problems reflected by the residents, and file them according to the categories to ensure the accuracy and solidity of the basic data of housing maintenance.
Second, carefully supervise the maintenance process, earnestly perform the maintenance examination and approval procedures, pay a return visit to the repaired house in time, and record and file it in time.
Summary of personal work in service industry II
Over the past 20__ years, under the correct leadership of the county party committee and county government, and under the specific guidance of the General Party Branch and the leading group of the National Development and Reform Commission, the Service Industry Office has done some concrete work around implementing the "Strict Plan" and strengthening the construction of characteristic business districts. The work progress is reported as follows:
I. Overall work progress
The progress of the "battle-hardened plan"
1, the main economic indicators have made coordinated progress. In the first three quarters of this year, the total retail sales of social consumer goods in the county reached 6.548 billion yuan, a year-on-year increase of 12.7%. There are 1 183 service enterprises in the county, including 95 service enterprises above designated size and more than 65,000 service employees, accounting for 1 1.6% of all employees in the county.
2. Key projects were promoted in an orderly manner. The "Strict Array Plan" project 1 1 has a total investment of 3.05 billion yuan and an annual planned investment of 572 million yuan. By the end of 20__, 10, the actual investment was 490 million yuan, accounting for 86% of the annual planned investment.
First, the Hongfu Logistics Project in Fangcheng County, with an annual planned investment of 55 million yuan, actually completed 2 1 10,000 yuan, accounting for 38% of the annual plan. 2. Fangcheng County Agricultural and Sideline Products Integrated Logistics Center Project, with an annual planned investment of 7010.7 million yuan and an actual investment of 59.45 million yuan, accounting for 85% of the annual plan. 3. Jinyuanfeng Commercial Building Project, with a planned investment of/kloc-0.50 billion yuan, has completed all the investment. Fourth, the project of Qi Fengshan Eco-cultural Tourism Zone in Fangcheng County, with an annual planned investment of 50 million yuan, actually completed 42 million yuan, accounting for 84% of the annual plan. Fifth, the Dacheng Mountain Eco-cultural Tourism Zone Project in Fangcheng County, with an annual planned investment of 60 million yuan, actually completed 20 million yuan, accounting for 33.3% of the annual plan. Sixth, the 72-pool scenic spot project in Fangcheng County, with an annual planned investment of 50 million yuan, actually completed 33 million yuan, accounting for 66% of the annual plan. Seventh, the China Ancient Culture Museum project, with an annual planned investment of 27 million yuan, actually completed 25 million yuan, accounting for 93% of the annual plan. Eighth, Fangcheng Yuxin Times Ginza Business Plaza Project, with an annual planned investment of 60 million yuan, has completed 59.02 million yuan, accounting for 98.4% of the annual plan. Ninth, the construction project of Du Yu International Apartment in Fangcheng County, with an annual planned investment of 50 million yuan, actually completed 35.35 million yuan, accounting for 7 1% of the annual plan. Tenth, the commercial and residential building project of Yuzhou Mall in Fangcheng County with a total investment of 39 million yuan has been completed and put into use. Eleventh is Fangcheng County Times Shopping Plaza Project. The compensation and resettlement scheme for house expropriation in the project area has been studied and approved by the county government executive meeting, and the asset evaluation in the project area is being implemented.
(2) Construction of characteristic business district
1, the overall situation and the completion of major economic indicators. By the end of September 2000, there were 209 legal entities with more than 8,000 employees, including 2/kloc-0 service enterprises above designated size, and the tax revenue was 46 million yuan, up by 15.9% year-on-year.
2. The project construction is progressing smoothly. There are three characteristic business districts in our county that have been built, under construction and planned 13, with a total planned investment of10.97 billion yuan. Among them, there are 6 projects under construction with an investment of10 million yuan or more, with a total investment of 937 million yuan and an annual planned investment of 350 million yuan. By the end of 10, the investment has reached 382 million yuan, accounting for 108% of the annual planned investment.
Infrastructure construction projects: First, complete the construction of three secondary roads, such as Keji Road and Huachang Road, with an investment of 3.5 million yuan. 2. The comprehensive reconstruction project of the middle section of Wenhua Road with a planned total investment of12.46 million yuan started on April 24th, and the main pavement has been completed. Third, the oil spreading project in the west section of Fengrui Road with a planned investment of 7.89 million yuan has been completed; The preliminary work such as bidding has been completed for the oil laying project in the middle section of Renmin Road with an investment of 5.25 million yuan.
Public service construction projects: First, the county experimental kindergarten project with an investment of 20 million yuan has been completed, achieving admission. Two, the investment of 77 million yuan in the construction project of the comprehensive outpatient medical technology building of Chinese medicine hospital has been connected with water, and it is expected to be completed and put into use before the end of 20__.
Industrial development and construction projects: First, the commercial and residential building project of Yuzhou South Road with an investment of 39 million yuan has been completed, and some shops have been put into operation. Second, the Beijing-Hong Kong-Macao business hotel project with an investment of/kloc-0.5 million yuan has been completed and put into operation. 3. The Yuxin Times Ginza (Yukelong Times Square) on Yuzhou South Road with an investment of 65.438+0.6 billion yuan has been basically completed and is expected to be put into trial operation on New Year's Day. Fourthly, the construction project of Du Yu International Apartment on Renmin Road with an investment of 80 million yuan has completed an investment of 65 million yuan. At present, the main project has been completed and the interior and exterior walls are being painted.
(III) Progress in other work
1. Strive to ensure the smooth approval of the development plan of characteristic business districts.
Since the beginning of the year, we have conscientiously implemented the spirit of Guiding Opinions of the People's Government of Henan Province on Promoting the Development of Central Business Functional Zones and Characteristic Business Zones in accordance with the deployment of provincial and municipal governments, and made solid efforts in the preparation and examination and approval of the development plan of characteristic business zones. Under the personal leadership of the main leaders, he reported to the municipal and provincial development and reform commissions for many times and won the strong support of the provincial and municipal development and reform commissions. On June 20th, 2006, the development plan 65438+1October 2nd1was approved by the provincial government.
2. Supervise and coordinate relevant departments to speed up the preparation of relevant plans and provide guidance for the construction of characteristic business districts.
The first is to make up empty rules and regulations. Urge the County Planning Bureau to carry out spatial planning and regulatory detailed planning of characteristic business districts according to the Reply of Henan Development and Reform Commission on the Development Planning of Fangcheng County in Nanyang City (20__-20__) (Yufa Reform Service Industry [20 _] _ _ 1). Determine Henan Urban and Rural Planning and Design Institute Co., Ltd. as the compilation unit. On August 28th, the preparatory unit and the Planning Bureau conducted a work docking. On June 28th165438+1October 3rd, the plan successfully passed the preliminary evaluation at the municipal level, and the preparation, review and approval of the plan are expected to be completed before the end of the year. Second, organizing and coordinating business, investment promotion and other departments are studying and drafting the evaluation methods of characteristic business districts according to the requirements of the evaluation system of provincial and municipal characteristic business districts and the reality of our county. The third is to draft the Opinions on Accelerating the Development of County Service Industry and the annual construction plan of characteristic business districts.
Second, the existing problems
First, the preparation of nine industry-specific plans around the implementation of the "strict array plan" lags behind. Second, there are few leading projects and the construction progress is not fast. Third, the operating mechanism is not perfect. The construction scheme and evaluation method of characteristic business district are still in the drafting stage.
Third, the next work plan
(a) to speed up the examination and approval of empty regulations.
According to the Reply of Henan Provincial Development and Reform Commission on the Development Planning of Characteristic Business District in Fangcheng County, Nanyang City (20__-20__) (Yufa Reform Service Industry [20 _] 14 1) and the requirements of the municipal party committee and municipal government, on the basis of completing the preliminary evaluation of spatial planning and regulatory detailed planning of characteristic business district, the planning department is urged to strengthen cooperation with.
(B) to create a good environment for development
Conscientiously implement the "Guiding Opinions of the People's Government of Henan Province on Promoting the Development of Central Business Functional Zone and Characteristic Business Zone" (Yu [20 _] 17) and the "Opinions of the General Office of the Municipal Party Committee and the General Office of the Municipal Government on Implementing the" Strict Plan "to Accelerate the Development of Service Industry" (Wan Ban [20 _] No.39) and other preferential policies formulated at all levels to accelerate the construction of characteristic business zones, and clarify the development goals and objectives. Constantly optimize the development environment, actively introduce good projects and large projects in line with national industrial policies and development plans to settle in characteristic business districts, and strive to build industrial clusters and realize the development of service industries.
(C) to speed up the project construction
First, strengthen the docking with the project unit and keep abreast of the progress of the project construction. The second is to formulate annual work plans and measures around the objectives and tasks formulated by the county party Committee and government to provide guidance for promoting the construction of characteristic business districts. Third, often go deep into the project construction unit and the construction site to understand the actual situation of the project construction and the difficult problems in the construction process, help the project unit to coordinate and solve them, and urge the construction project to complete the annual investment plan according to the time node. Fourth, earnestly implement the "strict plan" and the system of monthly and weekly reports in characteristic business districts, and earnestly grasp the actual progress of project construction.
(4) Strengthen supervision, assessment and evaluation.
According to the requirements of "General Office of Henan Provincial Party Committee and General Office of Henan Provincial People's Government on Printing and Distributing", combined with the development of service industry and the construction of characteristic business districts in our county, the assessment methods for the construction of characteristic business districts are formulated and submitted to the leaders of the municipal party committee, county party committee and county government for study. According to the responsibilities of departments, further decompose the objectives and tasks, clarify the monitoring units, refine the division of responsibilities, improve the statistical system, establish a reward and punishment mechanism, and vigorously promote the work to ensure that the construction of characteristic business districts will reach the provincial threshold standards in 20__.
Summary of personal work in service industry III
It passed in a blink of an eye. In this short year, I learned a lot and felt deeply. Through the social practice of this winter vacation, I realized the happiness and glory of labor from my heart. My name is _ _, and I am 22 years old. My native place is _ _ County, Hebei Province, and my social practice occupation is a salesman. For economic reasons, my family opened a shop in our village in 20 years. Because our school had an early holiday, I had planned to take part in some social practice about self-specialization, but I saw my parents were very busy. I thought the Spring Festival was coming, so I would be busier. So I decided to help my parents share some, started as a salesman, and helped my father buy goods in the market. Because of some reasons, I am not often at home, and I know little about the price of goods, so I have to understand the cultivation of my father. A few days later, I knew the price of the goods. However, after several days of practice, I found myself lacking in speaking and receiving customers. I've bought things, too. I sold a lot when my dad was here, and neither can I. Through practice, I have summarized the following points:
First, service attitude is very important. As a service industry, customers are God. Good service attitude is very important. If you want to make more profits, you must increase sales. This requires us to think what customers think, be anxious about what customers are anxious about, improve service quality, be polite in language, be warm and considerate in hospitality, and meet customers' requirements as much as possible.
Second, innovation injects new vitality. Innovation is a popular word, and business needs innovation. Bring different products according to different levels of consumers. Last spring festival, the goods at home were much less than this year, but this year, instant-boiled mutton, shrimp, hairtail and so on were introduced. These new year goods were not available last year. At present, with the improvement of living standards, the consumption level will also increase. Therefore, we should prepare enough new year's goods this year, and the grade should be higher. We should not stay in the past, but keep up with the times. Father does have a business mind.
Third, honesty is the foundation of success. My family's couplet this year is the first part: It is my greatest honor to have you here. Bottom line: Your satisfaction is my greatest wish. Horizontal recognition: integrity is the foundation. Honesty is undoubtedly the survival of business people. If there is no integrity, it will go bankrupt sooner or later. Honesty, my understanding is that people must be honest and sincere if they want to get a good reputation. I think my father is such a person. He is steady, earnest and considerate, so he is very popular. I think this is the most important point for the success of opening a store.
Fourth, what you give is what you get. Although my family's business is not bad, his parents are working hard at the back. They get up at six every day and don't rest until eleven. In winter, my father gets up at five o'clock every day and drives three carriages to the county town 30 miles away to buy goods. This is true whether the wind is biting or the mountain is closed by heavy snow. What is this for? I see, just to earn more money for our three brothers to go to college! I feel very tired after staying at home for a few days, and my parents feel that a day has passed for several years. Their hard work can be imagined. A lot of goods are moved out in the morning and moved back in the evening. It will be hard to move only once, and there are still six acres of land at home. Summer and autumn are even more lively. Looking at the wrinkles on parents' faces and their tired backs, I have an indescribable taste in my heart. I have no reason not to study hard, and I have no reason not to study hard! I can only repay my parents with excellent grades, so that I can have a clear conscience.
Through one year's practice, I have increased my knowledge, learned a lot about being a man, and made me more aware of my shortcomings and deficiencies. So I will be strict with myself in my future study and life, improve my quality, study my professional skills hard, and repay my parents and all those who care about me in the future.
Summary of personal work in service industry 4
I. Performing duties
Mainly to assist the restaurant manager in the daily internal management of the front office. In the next few months, due to work needs, leadership trust and self-development needs, I was mainly responsible for hotel marketing. Looking back on the work in the past year, there are mainly the following aspects:
1, pay attention to learning and education, and encourage people to make progress.
I have been in charge of internal management in _ _ Hotel since I took office. I know that most hotel employees come from different regions, and their cultural level and comprehensive quality are very different, and their professional level and service awareness are not high. In view of this situation, I listed my shortcomings one by one and conducted comprehensive training and on-site supervision. Correct the wrong management methods, explain the theory and practice the operation. The operation process of eight skills exercises is standardized from the aspects of standard polite expressions, smiling service, professional ethics and food collocation when guests enter the store. Through learning, employees can strengthen service quality and improve service level. When guests enter the store, they can take the initiative to serve warmly and introduce hotel dishes. When guests light cigarettes, the waiter should hand over the ashtray in time.
In _ month, a skill practice competition was held, and waiter Tan _ _ won the first place in the skill competition. Other waiters have developed the good habit of asking questions if they don't understand, and asking each other if they don't understand. They have also learned a lot, their mental outlook is getting better and better, and their work efficiency has been improved. However, the operational details need to be improved.
2. Grasp the management system.
In the early stage, there were many problems in the work of the restaurant. The main problem is that there is no standardized system, employees are not clear about the system, and some systems have not been implemented to specific responsible persons. Through the guidance of the leaders of the quality inspection department, I listed the switching time and the person in charge of the wall and audio in the health work system, as well as the service process, personal hygiene requirements and standards of each post, and the matters needing attention in finishing the work, and conducted on-site supervision and inspection every day, which was of great help to employees to strengthen their work consciousness and clarify their work responsibilities. In the later period, the telephone cost was high, so the telephone booth was configured by the senior manager, and the telephone was locked after work, and the waiter was not allowed to make local calls, which put an end to the phenomenon of making local calls after work.
3. Grasp the communication of internal customers.
Communicate with customers sincerely, listen to their valuable opinions, constantly improve and coordinate, and feed back the customer's information to the kitchen in time. For example, sometimes "_ _ fried meat" is not enough, and "_ _ fish" is not fragrant enough. Through sincere feedback from customers, plus our serious discussion and revision, we will continuously improve the quality of dishes and satisfy customers.
4. Grasp the reception and management of the banquet.
October is the golden season for wedding banquets. I made a wedding banquet plan and distributed leaflets to visit the surrounding units. At present, we have undertaken five wedding banquets on June 5438+ 10. Guests have always introduced the advantages of the restaurant, communicated with the wedding company by telephone, and publicized the hotel scale. And made full preparations for the banquet reception in a planned way.
5. Have a team meal.
By using telephone communication with tour groups and accepting group meals every Saturday, Sunday and Monday, at present, _ _ travel agencies spend the most on tour groups. By taking group meals, one is to increase the popularity of the restaurant, and the other is to reduce the cost of the kitchen. And take advantage of the opportunity to receive group meals, seriously consult and feedback, and do a good job of feedback statistics.
Second, the direction of future efforts
I deeply feel my own shortcomings in my work, and I will work hard in these aspects in the future:
1. Keep learning, improve yourself, and strengthen the study of sales business knowledge and all aspects of knowledge.
2. While doing a good job in this position, we will continue to develop new customer groups.
3. Do a good job in maintaining and communicating with internal customers.
4. Arrange marketing work in a planned way.
5. Do a good job in customer statistics, constantly strengthen contact, and do a good job in customer complaint handling and information feedback.
6. Work closely with the hotel sales department to receive catering and reception services.
Summary of personal work in service industry 5
Summing up the past is to review my work in the past year, sum up and examine various problems in my work, learn from experience, develop my advantages, and do better in the coming year. The work of _ _ years is summarized as follows.
First of all, in terms of concept:
Attach importance to theoretical study, strengthen political belief, actively participate in various activities, study relevant documents, reports and counseling materials in combination with their own work characteristics, and deeply understand their spiritual essence to guide their work.
Second, the work:
Do a good job, be diligent in your legs, words and writing, and assist the leaders to finish all the work smoothly. As a unit, every word and deed represents the overall image of the unit. Because I am a service department, I contact all kinds of people every day and treat them. I always follow the principle of "a smiling face, a satisfactory answer". Every time I see the satisfaction of the people, there will always be a sense of accomplishment as a staff member. Isn't there a song You are happy, so I am happy. After the ego, we must be big and "satisfied by the masses", and our value will be reflected. Keep abreast of what happened in the unit, report to the leader in time, and try to be the staff assistant of the leader. In practical work, I integrate theory with practice, innovate my work, broaden my thinking, and strive to adapt to the requirements of jobs under the new situation. Through the recent study, my theoretical level has been obviously improved, and my work is gradually on the right track. I will work harder, there may be some hardships, but don't people often say? Hard work is a kind of exercise, what's more, we all share joys and sorrows, and only in hard work can we exercise our ability; In your efforts, you will fully embody your life.
Third, life:
Personal life consciousness gradually stepped onto the right track and got rid of selfish departmentalism under the old shadow. Get rid of emotional troubles and reshape a brand-new self.
Fourth, there are shortcomings:
First, the study of political theory is not enough. Although some progress has been made, we still need to continue our efforts in depth and breadth. Second, the work is not bold enough and the innovative theory is not strong. Third, emotional entanglements are great, so we need to face up to our own emotional entanglements.
In order to do a better job in _ _ _ _, we should establish work and study goals, strengthen personal cultivation and theoretical study, so as to improve our work level, adapt to the requirements of our own work under the new situation, foster strengths and avoid weaknesses, and meet new challenges with a full mental state. Learn from each other's strengths, exchange good work and emotional experience with other comrades, and strive for a new level in _ _ _!
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