Many times, customers come to you to realize their wishes. If the customer's wish is not met, he will continue to look for it. At this time, you will lose a customer.

The best way to retain customers is to satisfy their wishes.

Maybe at this time, you will say that customers have all kinds of wishes, and you can't satisfy them at all. What I want to say is that everything depends on people's efforts. Many things are not a question of whether you can do it or not, but whether you have done it or not. As long as you do it with your heart, even if you don't meet the requirements of customers, customers will be moved by your behavior.

In the service industry, many people always promise to do their best when facing the requirements put forward by customers, but in fact, he always ignores the concerns of customers. Whenever a customer sees this situation, there is always a deep disappointment in his heart, and it is impossible to keep this customer.

"Nothing is difficult in the world, if you put your mind to it." In the face of this desire put forward by customers, if you do it with such a mentality, then nothing is impossible. At this time, customers will be moved by your sincerity and will naturally become your permanent customers.

Remember, what customers want is not perfunctory, but doing their best.

[case study]

Xiaoying will get married at the end of the year. She has a wish since she was a child, that is, she must have a romantic wedding, hoping that when she gets married, like on TV, petals can fall from the sky.

She knows that this wish with herself may not come true. She got married in her boyfriend's hometown, where there is no such condition at all. As I said, it's winter, where are so many petals? She felt it would be a lifelong regret.

But when she went to the wedding company with her boyfriend, she still wanted a romantic wedding, and she also expressed her special wish.

"A person will get married once in his life, and we will try our best to design the most romantic wedding. As for your special wishes, I will try my best to give you a most satisfactory answer! " The person in charge of the wedding company said seriously.

"Thank you!" Xiaoying felt very comforted when she heard this reply, but she didn't hold out much hope. She knows it's too difficult to do so.

After Xiaoying left, the wedding company began to get busy, because there were only three days left before their wedding, and this wedding was the most special, so we must try our best to meet the requirements of customers.

Because customers are used to staying in the city, wedding designers design according to the romance in the city and add some new ideas to many details. After careful design day and night, a most satisfactory scheme was finally designed.

Now the biggest problem is petals, where to get so many petals at once has become a problem. After a long time of thinking, the person in charge finally decided to use rose petals, whether pink or red, and try his best to make the acquisition.

When they finally bought enough roses, there was only one night before the divorce. They finished the petals and then inserted them into the float. It's already dawn.

Xiaoying never thought that she would have such a romantic wedding. The novel design style deeply touched Xiaoying's heart. When the ring was put on her hand, the rain fell from it, and she finally realized her wish.

Through this wedding, the popularity of this wedding company has improved a lot at once, and the business has also improved immediately. Xiaoying also introduced this company to friends, which brought them many benefits.

There are no endless wishes in the world. The key is whether you tried your best. When you try your best to help customers, it will naturally bring a lot of touches to customers.

Everyone wants their wedding to be the most romantic when they get married, and Xiaoying is no exception. But her wish is unrealistic in the countryside, and a remote town simply does not have such conditions.

When she said her wish, she felt a little impossible, so she didn't give much hope in her heart. But what she didn't expect was that the wedding company actually spent so much effort on one of her wishes. When she saw the falling rose petals, her heart was filled with emotion.

The more unrealistic the wish, the more difficult it is to realize. However, the wedding company did not give up in the face of such difficulties, but did its best. Through their continuous efforts, they finally met the requirements of customers.

Meeting the requirements of customers is actually to lay the foundation for your credibility. Many people have such a wish in their hearts that they can satisfy their customers and make others look at this company with new eyes.

[Skillful touch of gold]

Customers spend money to buy services, of course, hoping that this service can meet their own standards. If the service they enjoy is different from their inner expectations, then customers will think that their money is not worth it.

Therefore, in our service industry, we must do our best to meet the wishes of customers. As long as you try your best, I believe you can do it.

First of all, when facing the higher requirements of customers, you should break your inner "impossible" thought. Once you have this mentality, you give up your last hope. You will feel that no matter how hard you try, it will have no effect. It is better to "let nature take its course" than to "be exhausted".

In fact, this kind of psychology is irresponsible to customers and underestimates one's own ability. At this rate, the ability will never be improved.

Secondly, take the customer's business as your own business. Many people will think that I don't have to work so hard for him just to get some money from him, and I will feel worthless in your heart. With this mentality, you will never have loyal customers and your business will be unsustainable.

At this time, you should take the customer's business as your own business, and think about what it feels like to have any wishes that are not met. Look into your heart and you will find the importance of this wish to your customers. When you take the customer's business as your own, you will do your best. Your client will see what you have done, and she will thank you in her heart no matter what the result is.

In addition, it is the most convincing to take real actions. Even if you say it well, customers may not believe you. However, when customers see your behavior, you don't have to say too much to make them want to believe you.

When you meet the customer's wishes, you will get the customer's maximum affirmation, which is the most effective way to retain customers, and it will bring you customer loyalty.