Current location - Plastic Surgery and Aesthetics Network - Wedding planning company - I'm a shipping agent, but I haven't made any progress for months. What a headache! Please give me some suggestions on how to better communicate with customers!
I'm a shipping agent, but I haven't made any progress for months. What a headache! Please give me some suggestions on how to better communicate with customers!
The ability to sell successfully is directly related to the quality of customers. Therefore, the most critical step in sales is to accurately find the people who need your products or services. However, not every enterprise can clearly tell its sales staff how to develop customers and find people who need their own products and services. The following "marketing teaching" is the rule of successful sales and customer development. Practice has proved that they are effective.

First, schedule an hour every day.

Sales, like anything else, requires discipline. Sales can always be postponed, and you are always waiting for a more favorable day. In fact, the timing of sales will never be the most appropriate time.

Second, make as many phone calls as possible.

Never forget to take the time to define your target market accurately before looking for customers. In this way, the person who communicates with you by phone will be the person who is most likely to become your customer in the market. If you only call the people who are most likely to become customers, then you have reached the potential customers who are most likely to buy your products or services in large quantities. Make as many phone calls as possible within this hour. Since every call is of high quality, it is better to make more calls than less.

Third, keep the phone short.

The purpose of making a sales call is to make an appointment. You can't sell complex products or services over the phone, and you certainly don't want to bargain over the phone. Telephone sales last about 3 minutes. You should introduce yourself, your products and understand each other's needs, so that you can give them a good reason to spend precious time talking with you. The most important thing is not to forget to make an appointment.

4. Prepare a list before calling.

If you don't prepare the list in advance, most of your sales time will have to be spent looking for the name you need. You will always be busy, always feel that you are working hard, but you haven't made a few calls. Therefore, you should always prepare a list of people who can use it for one month.

Five, focus on work

Don't answer the phone during sales hours, don't receive guests. Make full use of the marketing experience curve. Just like any repetitive work, the more times you repeat the work in adjacent time periods, the better it will become. Promotion is no exception. Your second mobile phone will be better than the first, the third will be better than the second, and so on. In sports, we call it "getting into the best state". You will find that your sales skills have not actually improved with the increase of sales time.

Six, if the use of traditional sales time doesn't work, it is necessary to avoid the telephone rush hour for sales.

Generally speaking, people make sales calls between 9 am and 5 pm. So, you can also set aside an hour for promotion at this time every day. If this traditional sales time doesn't work for you, you should change the sales time to off-peak telephone hours or increase the off-peak sales time. You'd better arrange the sales between 8:00-9:00 am, noon 12:00- 13:00, noon 17:00- 18:30.

Seven, change the call time

We all have a habitual behavior, and so do your customers. It is very likely to attend the meeting every Monday 10. If you can't get through to them at this time, you should learn from it and call him at other times or other days. You will get unexpected results.

Eight, customer information must be completely organized. Use a computer system

The customer management system you choose should be able to record the customers that your enterprise needs to follow up well, whether it is three years later or tomorrow.

Nine, before you start, you should foresee the results.

This suggestion is very effective in finding customers and developing business. Your goal is to meet, so your wording on the phone should be designed around this goal.