Affected by the epidemic, if the hotel booked in advance doesn't check in at all, you can ask the hotel for a refund, but if you have checked in, you can't let the hotel check out for free. In the absence of check-in, because the outbreak of the epidemic is a force majeure factor, the booking person can cancel the booking contract at any time.

I had booked a hotel before the epidemic prevention and control, but later, because the road was closed due to the outbreak of the epidemic, the hotel refused to check out in full when I could not stay in the hotel. You can complain directly to the consumer association or the industrial and commercial bureau and other relevant departments.