In the rapidly developing society, job responsibilities play an increasingly important role. Clear job responsibilities can make employees understand and master job responsibilities, maximize labor management, scientifically allocate manpower, and make people do their best and match their posts. So is it really difficult to formulate job responsibilities? The following is the job responsibilities of property customer service that I collected for you, for reference only. Welcome to read.

Responsibilities of property customer service: 1 1, accepting the owner's repair report, consultation, complaints and suggestions, and handling them in different ways in time, and keeping a record of follow-up visits;

2. Send notices and documents in this area;

3. Receive daily customer calls and visits, and accept various service appointments;

4. The reception of the owner/tenant and the collection and payment of various expenses of the tenant;

5, responsible for collecting user data within the jurisdiction, do a good job in the management of user files;

6. Complete other tasks assigned by superior leaders and various temporary tasks arranged by departments.

Responsibilities of property customer service 2 1. Handle the check-in formalities for the owner and answer the relevant questions raised by the owner.

2. Go through the formalities of house pick-up and decoration for customers, pass for decoration personnel, issue decoration manuals to customers, answer decoration questions at the same time, and ask the construction team to approve the decoration application and get a refund after decoration.

3. Answer all kinds of questions and inquiries raised by customers at any time, and report to the department head in time if there are any problems.

4. Standardize answering the phone, make daily work records, and notify relevant personnel for handling.

5, go out, construction pass, and make a record of key borrowing.

6. Accept customer complaints, listen to residents' opinions and suggestions, and report to relevant departments in time.

7. Organize the owner's files and keep the owner's information strictly confidential.

8. Collect financial cash and issue bills.

9, according to the provisions, carefully complete the daily work record.

Job responsibilities of Property Customer Service 3 1, responsible for editing, reviewing and distributing daily property management forms of park tenants, including water and electricity management forms, distribution forms, decoration construction forms, etc.

2. Maintain a good relationship with customers, timely feedback the problems existing in the work and the places where the service can be improved, and improve the overall customer service quality;

3. Be responsible for docking the management fees and other expenses of the park tenants;

4 responsible for the supervision of public health and greening in the park, and create a beautiful atmosphere in the park.

Property customer service 4 1 job responsibilities, accepting customer complaints, being able to find customer problems in time and give correct and satisfactory answers;

2. Establish good contact with customers and conduct systematic training for customers;

3. Have the awareness and ability to deal with problems, arrange progress, follow up processes, communicate difficult problems and maximize customer satisfaction. Submit the unsolvable problems to relevant personnel or supervisors according to the process, and follow up the progress until they are solved;

4. Responsible for the collection, feedback and analysis of customer service, customer procedures, customer opinions and complaints in the building. ;

5, environmental cleaning inspection and supervision, according to the guidance of the customer service supervisor, complete the tasks assigned by the superior, establish customer service records and files;

6. Implement the company's various management systems and the working policies of the Property Department.

Job requirements:

1. Participate in the check-in formalities delivered by the owner, and register, file and update the customer information.

2. Assist other departments to supervise the owner's secondary decoration.

3, responsible for receiving customer consultation, telephone answering and transfer.

4. Explain the service items and standards to customers and answer their inquiries.

5. Accept customer feedback or complaints and assign relevant departments to solve them.

6, tracking customer repair and complaint handling, timely feedback customer information.

7. Participate in organizing customer activities and coordinate customer relations.

8. Conduct a questionnaire survey on the owners on a regular basis, arrange regular return visits by the owners, and make every effort to improve the service quality.

9. Send the payment notice and relevant vouchers to the owner, and submit the collection data to the financial archive; Cooperate with finance department to collect relevant fees.

10, complete other work assigned by superiors.

Property customer service 5 1 job responsibilities, responsible for visiting reception, registration, consultation and guidance;

2. Send and receive customer documents and daily logistics services;

3. Meeting arrangements and venue services;

4, personnel information check and access card authorization management;

5. Implement the company's management rules and regulations;

6. Complete other tasks assigned by the leaders.

Property customer service 6 1 Job responsibilities, accepting customer consultation and handling business.

2. Accept and handle complaints, be responsible for customer communication, follow up and coordinate complaints and control complaints in the area under its jurisdiction.

3. Formulate and implement community activity plans. Through the design of marketing mode, while improving the satisfaction of owners, the property service is made explicit and a harmonious and civilized community atmosphere is created.

4, responsible for maintaining customer relations and foreign relations, paving the way for the handling of various affairs.

Responsibilities of property customer service 7 1. Solve the reasonable requirements put forward by the merchants in time, ensure the good communication relationship between the property management company and the merchants, collect and sort out the requirements of the owners through contact with the owners and regular visits, report to the leaders in time and convey them to relevant departments;

2. Follow up the handling results of complaints from merchants within the jurisdiction;

3. Participate in the supervision and inspection of in-store decoration, and report it in time if illegal decoration is found;

4, responsible for household water meter copy work and the collection of all kinds of money;

5. Responsible for collecting and collecting property management fees and other withholding fees;

6, regular inspection of vacant houses, timely written feedback to the relevant departments;

7, complete other work assigned by the leadership.

Job responsibilities of property customer service are 8 1, and customer familiarity is over 95%. While paying attention to the key customers who often complain, we also pay attention to the most silent customers, get familiar with the basic situation of customers in this region, establish a work account, and be responsible for collecting, sorting, archiving and updating customer information at any time;

2. Be responsible for handling the check-in and check-out procedures of customers, accepting the check-in (delivery) of units and handling household cards;

3. Customer relationship construction: according to the company's requirements, put yourself in the shoes with standardized customer reception etiquette, accept customer service requirements such as maintenance, consultation and complaints, and hand them over to the responsible departments/personnel, and track and implement the processing progress of service requirements at the first time; Pay a return visit to the customer as soon as possible after the customer service is over;

4. Conduct a comprehensive inspection of the area under its jurisdiction at least once a day, and be responsible for supervising, tracking, rectifying and reviewing the safety, engineering and environmental service processes and service quality of the area under its jurisdiction;

5. Handle daily customer service affairs, such as moving appointment, customers moving in and out;

6. Responsible for collecting current and overdue property service fees, elevator use fees and parking space property management fees from customers, and collecting agreed fees for new projects such as water, electricity, heating and gas collected by real estate companies;

7. Be familiar with customer service demand information related to food, clothing, housing, transportation, leisure and entertainment, health education, etc. Around the community, be familiar with the telephone numbers of government departments such as water, electricity and electricity, and update them regularly to make customers answer questions fluently;

8. Responsible for handling customers' decoration applications, conducting daily on-site inspection of decoration, coordinating safety management and engineering personnel's management of decoration process, immediately stopping illegal decoration behaviors when found, cooperating with government administrative law enforcement departments to deal with difficult customers, and properly keeping relevant records of decoration management for future reference;

9. Establish and maintain a good public order, and coordinate the handling of customer neighborhood disputes;

10, communicate closely with customers, organize owners' meetings regularly, conduct customer satisfaction surveys regularly, sort out, analyze, judge and meet customer needs, and establish and maintain good customer relations;

1 1. Carry out community activities regularly according to the company's community cultural work plan, and communicate with customers during the activities;

12. Provide wedding service, moving service, birthday greeting, business reminder, key keeping and other special services. Improve customer satisfaction;

13, in daily communication with customers, effectively reduce customer expectations, explain the service content of the property to customers, and let customers distinguish the respective responsibilities of government departments such as property, construction unit and water and electricity;

14. Seriously study the laws and regulations of the property industry, master the training content of the company's "answering customers' questions", show professionalism in the process of docking with customers, and reasonably answer the owners' inquiries;

15, according to the company's requirements, pay a timely return visit to the quality of solving customer service demands, and sort out the return visit results and report them to the management office manager;

16. Dockers (system administrators, file administrators, key administrators, NC docking modules, CRM docking modules, community cultural specialists, decoration management and other part-time modules) responsible for each sub-business should dock with the Quality Management Department on the basis of completing their respective regional work, and complete the collection, collation, statistics and reporting of various materials with high quality according to the time required by the company;

17, responsible for completing the work temporarily assigned by the leaders.

Responsibilities of property customer service 9 1. Do a good job of daily reception, repair report and complaint of the owner/tenant according to relevant regulations;

2. Communicate and coordinate the problems of the owners/tenants, and timely feedback and follow up the demand information;

3, responsible for the inspection, maintenance and supervision of public equipment and environmental sanitation in * * * area;

4. Responsible for the collection of various fees;

5. Handle the house closing/fitting procedures for the owner.

Responsibilities of property customer service 10 1, regularly check the cleaning, greening, security and engineering maintenance within the management scope, make inspection records, and follow up the improvement work.

2. Assist to follow up the problems reflected by the owners/tenants.

3, familiar with the information of the owners and tenants, and establish a good relationship with them.

4. Accept and answer the owner's consultation, and properly handle the owner's service application and complaints.

5. Assist the owner to manage occupancy, decoration and delivery.

6. Assist in collecting related expenses.

7. Assist superior organizations to carry out community cultural activities and publicity work, actively strengthen communication and contact with the owners/tenants, listen to the opinions and suggestions of the owners/tenants and make records and reports.

Responsibilities of property customer service 1 1 1, responsible for managing the daily communication, complaint handling and relationship maintenance of residents in the jurisdiction;

2. Be responsible for integrating and coordinating relevant resources within the project and providing value-added services;

3. Responsible for the collection of property fees in the management area;

4. Responsible for the development, guidance, organization and coordination of volunteer teams in the management area.

Responsibilities of property customer service: 12 1, answering customers' phone calls, receiving reports from customers' apps, understanding customers' demands on community life (such as repairs, complaints, etc.), sending bills to property service personnel in various communities after recording, and tracking the handling of demands;

2. Monitor customers' messages through existing channels (mainly online), understand customers' demands, urge front-line companies to handle them, and verify the handling situation;

3. Maintenance of online platforms such as 3.APP and WeChat, including viewing fans' situation, statistics, collection and analysis of fans' messages, content publishing, etc.

4. Maintain and analyze customer information through the system;

5. Complete other special tasks arranged by the company, such as customer survey and employee return visit.

Responsibilities of property customer service 13 1. Establish customer information files;

2. Service management such as answering customer calls, answering customer inquiries, handling customer complaints, and feeding back customer information;

3, responsible for the supervision and inspection of the project property service quality;

4. Cooperate with brand promotion and coordinate the owner's activities;

5. Be responsible for the preparation of delivery;

6. Supervise and track the rectification of quality problems;

7. Assist or independently carry out the owner satisfaction survey.

Job responsibilities of property customer service 14 1. Familiar with the relevant situation of owners and enterprises in the area under their jurisdiction, and coordinate customer relations;

2。 Cooperate with customer service manager to coordinate and deal with all kinds of emergencies in his area;

3。 Cooperate with customer service manager to urge customers to pay all expenses within their control area;

4。 Cooperate with the customer service manager to handle the relevant procedures before and after the customer check-in;

5。 Responsible for handling customer complaints in the managed area and investigating customer satisfaction in the managed area.

Responsibilities of property customer service 15 1, responsible for assisting the front desk customer service to receive the owner's visit, accept the decoration application and various accreditation services;

2. Handle the owner's application for repair, dispatch, follow-up and return visit;

3. Assist customer service to accept customer complaints, follow up the results of customer complaints, record, feedback and file.

4, responsible for the establishment and management of the department's work data files and business records;

5. Assist the customer service specialist to manage the vacant keys, keep records and supervise them.

6. Complete other tasks assigned by superior leaders.

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