In our daily life, there are more and more occasions to use speeches. After the speech is expressed orally by the speaker, it can play the role of spreading truth, experience, expressing feelings and expressing opinions. Do you know how to write a good speech? The following are the comments of catering enterprises I collected for you for reference only. Welcome to reading.
Speech by catering enterprises 1 Leaders and colleagues,
Hello everyone!
With the passionate struggle in the first decade of this century, we have ushered in a 20__ year full of infinite expectations. On behalf of all the staff of _ _ Hotel, I would like to take this opportunity to express my heartfelt thanks to the superior leaders, administrative departments at all levels, friends and colleagues who have long cared for, helped and supported us. In this hot land, with the care and support of people from all walks of life, and under the strong leadership of President Liu as the core, _ _ Hotel opened at the end of 20__. Since opening, we have adhered to the enterprise spirit of "unity, hard work, innovation and pragmatism", the business philosophy of "not seeking the biggest, only seeking the best" and the service tenet of "guests first"
Service tenet, with its constantly improving hardware facilities, high-quality management services and advanced corporate culture, has established a good corporate image and established its position in the hotel. Looking back on the history of yl, yl people, with high fighting spirit, full spirit and hand in hand, have embarked on a unique road of development, which has been recognized by all walks of life and peers and won many honorary titles such as "Green Catering Enterprise". At work, our store has further developed the hotel with excellent equipment and facilities, perfect service items, good service quality and advanced management. I want to say "you have worked hard" to all the hard-working employees. In order to build a boutique business hotel and ensure the food safety of customers, we have raised a large number of donkeys, cattle, sheep, chickens, ducks and geese on the farm for the hotel to slaughter. Since opening, we have carried out a comprehensive transformation of the karaoke bars, enriched the nightlife of the guests coming to the store, strengthened the functional management and changed the business philosophy. First of all, we set up four energy-saving groups: quality inspection, energy saving, safety and sanitation, and paid close attention to hotel service quality, operating cost, safety production and sanitation. Secondly, we established our own website, implemented online promotion and set up a series of promotion groups. Such as customer service department, wedding etiquette department; give a lecture
Looking forward to the future, _ _ Hotel will continue to build a boutique hotel, further improve the internal and external environment of our store, welcome guests from all corners of the country with excellent service and brand-new look, and serve customers wholeheartedly! I hope friends from all walks of life will continue to give our store strong support in the new year, and I also hope that all staff will continue to carry forward the spirit of Central Asia in the new year and strive for a better tomorrow for others.
Speech by catering enterprises 2 Dear leaders and colleagues,
Good afternoon everyone!
In the market economy environment, the survival of enterprises follows the most basic business principles, not by excuses, but by results! Only by exchanging results and speaking with results can enterprises survive and develop! Similarly, for us personally, speaking with achievements can gain the recognition of leaders. If all employees of an enterprise can adhere to the result-oriented and define their own goals, then the enterprise will be in an invincible position and the same employees will realize their own life value.
Let's give a simple example. As a procedure, our restaurant department will clean the dirty table every day after the guests have finished eating, but when the department head or quality inspector comes to check, we will still find oil stains on the table. We always say, "I have cleaned it!" " Yes, we did, but what happened? As a result, both strength and time are used, but the effect is the same as that of not rubbing, and there are still oil stains. Let's think about the significance of this. Leaders are more concerned about whether you do well than whether you do well. They want a result that is "cleaned up" according to the standard requirements. Therefore, only those who provide more achievements for enterprises are the talents that enterprises need. No matter which company you go to and provide results, you can exchange returns and adapt to the highly competitive society.
The same is true for our enterprise. As our hotel service industry, customers are always God, and guests will not listen to your excuses. What they want is always your result! And what we have to do is to provide customers with satisfactory results. On one occasion, the flax company didn't send incense towels, and we didn't do anything, resulting in no incense towels for the guests at the dinner party. When the guests asked why there was no perfume towel, we explained to them that we were sorry that the customer didn't send flax because the flax company stopped gas. Although the guest said nothing, there was a trace of displeasure on his face. There were no incense towels at the party, and our service level suddenly dropped. Guests won't listen to those reasons. In his eyes, our service is not in place, not perfect, and can't meet his grade requirements, instead of complaining to us. Maybe it's just a small detail, but we may lose this customer, and even tell other guests about it, so we lose the whole customer.
I don't think living by results is a simple empty talk. It is not only the survival rule of our life, but also the fundamental way for an enterprise to be invincible. Only the work is down-to-earth, constantly providing results for the company, providing results for guests, speaking with results and exchanging results.
Let's change our previous shortcomings, improve ourselves and enterprises under the consciousness of living by results, so as to achieve a double harvest for individuals and enterprises!
Good morning, family members of 3 xx, speeches of catering enterprises: The annual work summary and planning meeting allowed us to meet here as scheduled, and listened to the work reports of various stores and made detailed analysis from different angles. It can be said that our management team has gradually matured with the development of the enterprise in recent years, but we still have a lot of work to do around the operation. Let's share the operation in 1 1.
The annual turnover of xx Store 1 1 increased by xxxxxx.x yuan compared with the previous year, and the profit rate decreased by 6.64%.
1 1 year The turnover of xx store increased by xxxxxx yuan compared with the previous year, and the profit rate decreased by 0.2%.
1 1 The annual turnover of the old xx store increased by xxxxxx yuan compared with the previous year, and the profit rate decreased by 4. 17%.
Xx 1 1 annual turnover is xxxxxx.x profit rate -29.35% total profit -XXXXXX yuan.
Since opening in August, Sanya xx Sea Store has enjoyed a good development momentum. However, due to the short time, it is still necessary to consolidate basic management, stabilize the mentality of personnel, improve the innovative management level of management cadres, and do a good job in basic work. Now it has been outstanding, but it still needs time to test, and no comparison was made a year ago.
By comparing the above data 10, our company's annual profit is very meager. The concrete analysis has the reasons of external environment and the problems of our internal management; Since 20xx, the world financial crisis has deepened, domestic inflation has remained high, real estate has been depressed, and many small and medium-sized enterprises have closed down. In such a realistic economic environment, our catering industry has also been affected. Because Chinese catering enterprises have always lacked the soul to run enterprises, food safety and other issues are also a great challenge to catering enterprises in 1 1 year. It is under such realistic conditions that we xx people have been persisting and working hard. Then I think today is a summary and planning conference, but it should also be a seminar for everyone to discuss big plans. I hope everyone in xx can make suggestions together, plan the future together, and make this platform more solid and exciting.
Xx has gone through ten years. No matter how many challenges there are in the future, the company has formulated a clear strategy, that is, to start a second venture, so that our enterprise will continue to grow and lead all employees to create a bigger sky. When it comes to entrepreneurship, I think we should show entrepreneurial spirit. What is entrepreneurship? The first is the spirit of innovation. We must understand that innovation is the foundation of entrepreneurship. We should innovate in products and management. The second is the transition to professional management. Enterprises must take the road of professional management if they want to develop in the long run. At present, the raw material cost and labor cost of catering enterprises are rising, but due to fierce market competition, catering enterprises cannot offset the pressure of rising costs by raising prices, and the industry profits are declining. Therefore, if the enterprise has long-term operation ability, it will give us new tasks. The new era has higher requirements for our kitchen department, which is to develop some dishes with low cost, high added value and high profit to expand our main business advantages and further improve our operational ability. The company realizes that products are our core competitiveness. Food R&D Department and jiaozi Processing Department will be established this year to cope with the strategic transformation of enterprises under the new situation. At the same time, our management cadres are required not only to manage, but also to operate, adjust the extensive management mode in the past and strengthen cost management control, so as to reduce operating costs and improve profits. The third spirit is to realize personal value and repay the spirit of colleagues in society. If a person or an enterprise succeeds and gains benefits, it must not forget to contribute to the society and repay the country, otherwise it will be a soulless person and a soulless enterprise, and it will not go far after all. The fourth spirit is perseverance, and can bear loneliness. Xx's overall strategy is to be a century-old enterprise, so the initial plan for the second venture is five to ten years. This is a long-term strategy. We should stick to our own ideas, persist in long-term efforts, and have the spirit of sharpening a sword for ten years. I think this is the final test of success.
12 is a year when the second venture is in full swing. Several items have been discussed. This year, the company adjusted its investment strategy, and will gradually improve the internal mechanism, improve the incentive mechanism and promotion mechanism, continue to improve the internal market-oriented mechanism, personnel training and training mechanism, and implement the bonus sharing mechanism for all employees. Make all-round efforts to create wealth and achieve common prosperity. We will get as much as we pay, and repay what I need with what I have, as long as we really pay.
The economic base determines the superstructure. With an economic foundation, we must pursue a higher humanistic spirit. Xx has a proud corporate culture. Xx will never change the soul of the enterprise. Let people live a happier life with our products. . In the future, enterprises should firmly build xx's corporate culture around military culture, school culture and family culture. And our three-worship culture, we should build our faith and feel awe and sacred. Do things according to heaven, teacher's way and filial piety, and be a person who has awe of life. Cultivate supreme wisdom and reach the other side of happiness.
The development and promotion of enterprises need the continuous progress of our cadres. As long as you can make achievements, have the ability to learn and dare to take responsibility, you will become the core backbone of the company. As long as there is will, enterprises are willing to achieve more people.
We are already on the road to starting a second business, and we must constantly learn and improve our own realm. Only when the realm is improved can the enterprise develop further. On the road of rapid development of the company, many people will feel uncomfortable in the face of change, and change is to adapt to every node at present. Reform is a brave process. We must go through changes and trends, devote ourselves wholeheartedly and push forward in a down-to-earth manner, so that we can have unlimited fun and get what we want. Finally, I sincerely hope that we can realize our dreams together.
Speech by catering enterprises 4 Dear leaders and colleagues,
Good evening everyone. I feel very honored to stand here and speak today. I gather here with great joy. At the same time, this is also my first time to attend the company's annual meeting in _ _. Here, first of all, on behalf of all the staff in this restaurant, I would like to extend my sincere greetings and best wishes to all of you present.
Since the preparation, our store has received strong support and help from the relevant departments of the headquarters, as well as the care and help of the brother stores. Our employees persist in their work and are conscientious in a difficult office environment. From the preparation, decoration, recruitment and operation preparation, all the efforts of everyone have been condensed. Here, on behalf of all the staff in our store, I would like to thank you and hope that we can cooperate better in the coming year and hand over an excellent "answer sheet" to the group headquarters.
In the new year, we should have new fighting spirit. Mentality determines state, brain determines pocket, thinking determines outlet, outlet determines action, and action determines wealth. We should carry forward the professional spirit of "being good at learning, being willing to contribute, being loyal to integrity, being brave in innovation, being brave in taking responsibility and never giving up", continue to carry forward the fine tradition of "being down-to-earth, being innovative and pragmatic, and working hard", strive for greater success and glory, and make our cause stronger and bigger.
In the new year, we should have new goals. We should strive to create a new business and leisure model of _ _ high-end hotels, always achieve new breakthroughs in product level, marketing and enterprise management, be brave in competing with peers, strive to be the vanguard of the development of _ _ hotel industry, and push the scale of _ _ to a new level.
We should take new measures in the new year. On the basis of consolidating traditional customers, we should continue to broaden business channels, speed up the development of new channels and develop new high-quality customers; We should strive to create a service gold medal, vigorously promote gold medal service, build a long-term mechanism for gold medal service, and make service a business card of _ _ hotel; At the same time, we will increase the construction of "people-oriented project", give full play to the value of employees, tap their wisdom and potential, and build an elite operation team that is good at innovation, firm-willed, diligent and loyal to the hotel, so as to inject a steady stream of intellectual support and talent guarantee into the development of the hotel.
I am glad to recall the past and improve my career now. The new year brings new hope. Under the leadership of Xiangzong Group, I will definitely lead all the staff in Taoyuan to make great efforts, seize the opportunity, take advantage of the situation, work hard, open up a new situation and write a new chapter in a better future.
Finally, I wish our group better and better every year, and wish you all a happy New Year and all the best again.
Speech by catering enterprises 5 Dear leaders and colleagues,
Singing in the old year and laughing in the new year, an unusual 20xx year has passed, and a hopeful 20xx year has arrived. Facing the opportunities and great challenges of development, we must unify our thinking, improve our understanding, conscientiously sum up our experiences and lessons, rationally arrange and deploy 20xx comprehensive work, and push _ _ to the track of leaping development and innovative management. I'd like to make some comments on last year's work and this year's arrangement.
Year after year's work review.
Last year, in order to complete the tasks and objectives set at the beginning of the year, all our staff carried forward the spirit of the diamond age of loving their posts and dedication, worked hard, dared to be the first, achieved ideal results, and all their work reached a new level:
1, catering features
Last year, the two restaurants completed their tasks well, especially the Chinese restaurant, and achieved impressive results, benefiting from two aspects. First, catering tends to be market-oriented. With the development of society, people's consumption level and concept have changed, people's banquets have gradually formed a climate, and the level of personal dinners has been improved again and again. Both stores have formed their own advantages and regular customers. Second, management tends to be refined. _ _ Provide family-friendly service and authentic and affordable local food; Tulip's characteristic business model and the accurate positioning of high-end banquets attract guests from all directions, and its turnover is increasing year by year.
2. Personalization of the room
I have always stressed that service is meticulous and work hard. The guest room has a strong awareness in this respect, pays attention to detailed service, and has made warm reminder cards such as weather forecast, TV boot prompt, bedtime greeting, etc., which is convenient for guests' daily life and travel and has been well received by guests. We should always think from the perspective of the guests and provide them with satisfactory and surprising services.
Second, the status quo and existing problems
Last year, the aftermath of the shock, economic market turmoil. _ _ _ and other star-rated hotels and chain hotels have settled in Yuncheng, and the rapid chain hotels and business hotels have opened one after another, which makes the competition in the originally saturated hotel market more intense. Our internal operating costs are rising year by year, and the prices of water, electricity and coal are all rising sharply ... All kinds of variables are intertwined, which makes the tourism industry suffer an unprecedented impact. There are several aspects of our work that need to be strengthened and improved:
1, weak marketing awareness and lack of foresight.
First of all, the marketing team lacks the spirit of cooperation and pragmatism, fighting alone, sweeping the snow at the front door, and ignoring other things in the department, making it difficult to carry out the work. Marketers can't go deep into the front line, carry forward the spirit of hardship, pay attention to customer dynamics and feedback information in time; Secondly, weak marketing awareness, unclear market analysis, imperfect contract performance, inadequate marketing policies, and unsmooth information channels have repeatedly let other peers seize the opportunity and occupy customers. The loss of old customers, the unsustainable new customers, the decline of popularity index and the vicious circle of cycles lead to direct damage to economic benefits.
2. Some facilities are outdated, and it is difficult to satisfy customers.
The particularity of the hotel industry determines that the hardware environment must keep up with the market. 20xx years, with good hardware resources and management services, our development trend is good; However, due to the long operation time, outdated hardware and declining service quality, customers are not attracted and old customers are gradually lost. There is only one way before us-that is, we are determined to redecorate, conform to the trend with a brand-new attitude, and welcome the year of 20xx.
3. Passive management and lack of innovative consciousness.
After long-term development, the management process is basically smooth, and the execution and team cohesion are all examples of tulip learning. However, after long-term accumulation, some formatted and programmed things have formed, which have hindered the development of enterprises and led to a decline in performance. The urgent task is to introduce fresh blood and break through the inherent thinking in management. We can't always play cards according to the old number, including the management of employees. Special circumstances should be treated specially, and family education and guidance should be paid attention to. In the future management, we should strictly control the recruitment of personnel departments and transfer the entrance of good personnel to the customs. For those who are young and junior, they should be treated with caution, recruited according to procedures, and gradually recruited according to national requirements with relevant professional qualification certificates. It used to be a requirement for special jobs, but now it is required for almost all positions. Waiter, chef, security guard, etc. You must go through relevant formal training and obtain the corresponding qualification certificate before you can take up your post.
Now the market competition is more and more fierce, and it is not feasible to read the whole story. We must focus on the present situation and future of market competition, further enhance the sense of survival crisis, strengthen the sense of market competition, and strive to make more efforts and brains in environmental layout and service quality, so as to make our cause develop continuously. In order to cooperate with the anniversary celebration of the hotel, the catering department organized the restaurant to hold the first catering service skills and catering knowledge competition in August, and compiled the actual operation plan of the competition. After more than a month of preparation and preliminary competition, with the strong support of the Human Resources Department and the Administration Department, it was a complete success, which was affirmed by the superior leaders, fully demonstrated the catering department's skilled service skills and excellent basic skills, enhanced the cohesion of the team, inspired the morale of employees and achieved the expected purpose.