Mobile phone is a symbol of scientific and technological progress in our modern society, and it has been constantly updated, so do you know what it is? The following is for everyone, I hope to help everyone!

? 1. Where should I put my mobile phone?

If there is no necessary reason to use your mobile phone in business, please put all your mobile phones in proper places. These places in the pockets of clothes and schoolbags are not easily noticed. But try not to take it in your hand, in your trouser pocket or on the table, especially when receiving visitors. Try to put your mobile phone in the right place.

Silence is a kind of respect.

When having a meeting or chatting with others, the best way is to turn off your mobile phone or put it in silent mode. This is a kind of respect for others.

Please don't call loudly.

It is very impolite to make a loud phone call in public places or when driving, on airplanes, especially in cinemas, libraries and hospitals, and when taking public transportation. I don't want to know what you are talking about. Don't use your mobile phone even in public. You should keep your voice down and don't let everyone around you know what you are talking about. This is not only embarrassing, but also impolite to the caller.

4, first think about whether the other party is convenient,

Text messages can replace telephone calls.

Telephone communication skills

Determine the right time

When you need to make a phone call, you must first determine whether it is appropriate to call the other party at this time. You should avoid each other's meals and breaks. Generally speaking, please don't talk on the phone before 7 am and after 10 in the evening. Unless it's urgent When you call at work, you should ask, "Is it convenient to talk now?"

The first important sound

When we call each other, if we get through, we can hear each other's friendly and beautiful greetings, and we will be very happy, so that the dialogue between the two sides can go smoothly and leave a good impression. Say hello to each other first, then say your name or company and tell the person you are looking for. Speak slowly in order to make the other person hear clearly. Suggest giving your full name. Hello, I'm Li Hong. May I speak to manager Wang? "Hello, this is Huatong Company. Who are you looking for? "

Have a happy mood.

Keep a good mood when making a phone call, so that even if the other party can't see you, it will be infected by you from a cheerful tone and leave an excellent impression on the other party. Because facial expressions will affect the change of voice, even on the phone, we should respond with the mentality of "the other person looks at me".

A clear voice

Never smoke, drink tea or eat snacks during the phone call, even if the other party is lazy, you can "listen". If you bend down in a chair while talking on the phone, the other party will be lazy and listless when listening to your voice. If you sit properly, your voice will be kind, pleasant and full of energy.

Answer quickly and accurately

When you hear a phone call, you should answer it quickly, preferably within three times. If the bell rings for a long time, you should apologize to the other party first, "I'm sorry to have kept you waiting." This habit should be formed by everyone.

Carefully and clearly recorded

Always keep in mind the 6W skill. The so-called 6W refers to when, who, where, what to do, why and how to do it. Especially at work, these materials are very important. The caller should explain these clearly and concisely, and the person who answers the phone should make a complete record.

Understand the purpose of calling.

When answering the phone, if the person you are looking for is not in, you should not simply say "not in" and end the call. You should understand the purpose of the other party's call and deal with it accordingly. If you need to tell, carefully record the specific content; If you don't need to tell him, ask him to call back later