12348 is the abbreviation of legal service telephone. Opening the 12348 legal service telephone is a new thing created by the judicial administrative department to meet the requirements of the development of the times, and an important measure to implement the spirit of the 16th Party Congress and the basic strategy of governing the country according to law.
The special line "12348" was opened, which closely integrated the work of lawyers, notaries, grassroots legal services, people's mediation, resettlement education, and law popularization, and formed a supporting linkage service mechanism.
Development goals:
(1) Improve the networking system and informatization construction of "12348" legal service platform, strengthen coordination and communication, realize information exchange and work interaction, better realize the connection of "12348" for help, legal aid, judicial assistance and administrative law enforcement, and ensure the actual work.
(2) Intensify publicity, innovate forms of publicity, improve the social awareness rate of "12348" legal service hotline, increase the number of calls answered by various districts and cities, and create favorable conditions for creating a harmonious and stable social atmosphere.
(three) to further improve the service attitude and service quality of the special line. Because of the wide coverage of the dedicated line, consultants often act excessively, which puts forward higher requirements for the political and professional quality of telephone operators. It is necessary to further strengthen their own quality, standardize service terms, improve service level, and make the "12348" dedicated line a people's livelihood legal service dedicated line.