If you want to cancel the Taobao account, you need the account to have no record of any use behavior, such as bidding, buying, releasing goods, selling, complaining, evaluating, leaving messages for the baby, etc. If any of them already exists, unfortunately, it can't be cancelled.

If you meet the requirements and confirm that you want to cancel, please click here to leave a message for customer service in the login status and verify it within 2 working days.