1. If the hotel does not refund the deposit, you can complain to the relevant administrative department. If the hotel refuses to refund the deposit paid by the customer, the customer can also sue the consumer association or the people's court for rights protection. When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.

2. Legal basis: Article 39 of the Consumer Protection Law of People's Republic of China (PRC).

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

2. What are the responsibilities and obligations of the hotel?

1, respect and protect the human rights of guests. Human rights also include the right to privacy. Once the hotel room is rented, the right to use the room belongs to the guests, and unauthorized personnel are not allowed to enter the room.

2. Ensure the personal safety of the guests. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

3. Ensure the property safety of the guests. Safe deposit boxes, cabinets, storerooms and safes shall be set up for passengers' belongings, and special persons shall be appointed to keep them. Passenger finance should establish a system of registration, collection and handover.

4. Inform the guests of the obligation to pay attention to safety. The hotel should take protective and warning measures for places that may endanger the personal and property safety of guests. Warning signs should be in Chinese and foreign languages, such as swimming pools and gyms.

5. Provide hardware and services that meet grade standards.

6. Obligation to provide true information. Provide goods with clearly marked prices, and shall not make false propaganda.

7. Abide by relevant laws and regulations and contractual obligations.