1, pay a return visit to customers
Visiting customers means contacting people who have become customers by telephone, understanding their usage and feedback, and promoting other products or services. Visiting customers can increase customer satisfaction and improve customer loyalty.
2. Telemarketing
Telemarketing refers to selling products or services to customers by telephone and completing transactions. Telemarketing needs to have certain sales skills and product knowledge, at the same time, it needs to understand the needs and pain points of customers and provide personalized solutions.
3. Telephone questionnaire survey
Telephone questionnaire survey refers to the telephone survey of customers to understand their needs and feedback. Telephone questionnaire survey needs to prepare relevant questionnaires and words, as well as patience and care.
Requirements and work contents of telemarketing:
I. Job requirements
1, articulate, fluent in Mandarin and infectious in pronunciation.
2. Have a high enthusiasm for sales.
3. Have strong learning ability and excellent communication skills.
4. Tough personality, quick thinking, good adaptability and pressure-bearing ability.
5. Have keen market insight, strong enterprising spirit, sense of responsibility and positive working attitude.
6. There are not too many requirements in this line, and you don't need too many academic qualifications. More importantly, I have confidence in my products and myself.
Second, the work content
1, responsible for collecting and communicating new customer information and developing new customers.
2. Communicate effectively with customers by telephone, understand customer needs, find sales opportunities and complete sales performance.
3. Maintain the business of old customers and tap their greatest potential.
4. Communicate with cooperative customers regularly and establish good long-term cooperative relations.
Baidu encyclopedia-telemarketing