Summary and work plan of the front desk 1. In the first half of the next 20 years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of the work in the first half of the year.
First, learn from practice and try to adapt to work.
This year, I worked as a front desk, and the front desk was the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements, and point them to the relevant office, which provides convenience for leaders and customers. This is my first job after graduation. As a newcomer, I just joined the company. I am very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image. In just one year, I have a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted with courtesy, be kind when answering and transferring calls, learn to refuse unnecessary calls and things, handle the daily affairs of the company seriously, and treat colleagues humbly and sincerely. Bit by bit, let me learn at work, make progress at work, and benefit a lot.
Second, learn the corporate culture of the company and improve yourself.
Joining this big group really realized the essence of heaven, earth and people, did you feel it? Strategy drives the world? Concept and? Touching the world? The connotation of the slogan. I think this is also the motivation to motivate each of our employees to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I should also ask myself to devote myself to my work with a positive working attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with company leaders and colleagues in time, work hard and be a qualified and competent employee. This is also the goal of my future work.
Third, expand your knowledge and constantly improve yourself.
A year's work time also gives me a sense of crisis. I found that there is a big difference between working and studying in school. What we have learned in textbooks can be used in our work, and we have to face more and more unfamiliar knowledge. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I want to keep charging in the future work process, and study the typesetting design of manuscripts, detailed business projects and so on after work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. However, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar things from happening.
This work experience has taught me a lot, and I also have a lot of feelings. I am deeply proud of the company's performance. I will continue to strive to improve my self-cultivation and connotation, make up for my shortcomings, sum up my experience in the new study, do my work well with a modest attitude and full enthusiasm, give full play to my potential and make better contributions to the company's development.
Front desk work summary and work plan II. In 20_ years, I entered _ Sub-branch with longing and pursuit for financial career, where I will release the energy of youth and ignite my career dream. Time flies, it has been a year since I came to the branch. In this short year, great changes have taken place in my life, and I have gradually matured in my work, study and thought.
In _ branch, my job is the most common cashier. Some people may say that ordinary tellers are not professional. No, they can do brilliant work on the counter. Excellence begins with the ordinary, and perfection comes from the earnest.
I love this job and regard it as the starting point of my career. As an employee of ABC, especially a frontline employee, I deeply feel the heavy responsibility I shoulder. Counter service is to show the good service of ABC system? A window of civilization? Therefore, I win the trust of customers with full enthusiasm, dedicated service, sincere service and positive working attitude every day.
Yes, among the employees of ABC, the tellers are directly facing the customers, and the counter is the window to show the image of ABC. Tellers' daily work may be busy and monotonous. But in the face of all kinds of customers, tellers should be skilled in operation and enthusiastic in service, day after day, so that customers can truly appreciate the sincerity of ABC people and feel the warmth of doing business in ABC. This kind of work is extraordinary, and I am proud of my position! To this end, I ask myself to do:
First, master excellent business skills and never relax business learning;
Second, maintain good professional ethics and abide by national laws and regulations;
Third, cultivate harmonious interpersonal relationships and get along well with colleagues; Fourth, know yourself and yourself, win without arrogance, and lose with grace.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and asked my experienced colleagues for advice. Only in this way can I really do a good job that can stand the test of time. Little things make me deeply realize that as a frontline employee, he is destined to be ordinary, because he can't block the gun like a frontline soldier, blow up the bunker with full blood, and leave the world a hero's reputation. He can't even sow summer harvest in winter and harvest in summer like a farmer.
Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth.
Ordinary people can also create a beautiful sky. Without foundation, there is no tall building, and without ordinary, there is no greatness! The value of life can only be sublimated and perfected through ordinary dedication.
In the process of serving customers, I always insist? Think about what customers think, worry about their needs, and worry about their worries? , to provide customers with all-round, thoughtful, convenient and efficient services, to achieve standardized operation, standardized service, polite language and decent behavior, to leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, provide certain convenience for customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter service, we will try our best to provide more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I actively and assiduously learn new knowledge and new business, integrate theory with practice, and master various service skills. I start with small things, try my best to handle business quickly, accurately and efficiently, so that customers can wait less, run less and ask less, and provide customers with timely, punctual, timed and anytime services.
Youth is the most precious time in life, because you are full of ambition and vitality, because you dare to do things, because you have too many dreams and hopes, so you are full of vitality! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, it is necessary to stand up to the ordinary, stand on the ordinary, be indifferent to fame and fortune, and be brave in dedication!
In the next 20 years, with the care and help of bank leaders, I have always maintained a good working condition, and as a qualified bank employee, I am strict with myself. Based on my own work, I have devoted myself to learning business skills, so that I can contribute silently in my ordinary post and make a contribution to our banking industry. As a front-line employee of savings position, I deeply realize that we should strengthen our business skills, so as to work with peace of mind and better provide convenient, fast and accurate services to customers. With what? Customer satisfaction and business development? ; Target, do a good job in service, establish a good window image of warm service, and let every customer come and be satisfied.
The work summary and work plan at the front desk are fleeting. In a blink of an eye, I have been working in the company for nearly a year. During my tenure, I learned a lot and realized many of my own shortcomings. The work of the past year is summarized as follows:
First, the front desk is the window of the company's external image.
Everything you say and do represents the company. Guests visiting the company should greet politely, answer the phone kindly, be careful in their daily work, learn at work and make progress in their studies, which will benefit a lot.
2. During my employment, I also did the company's attendance spot check and statistics.
When counting attendance, we should strictly implement the attendance system and don't practice favoritism and malpractice. Strictly maintain the rules and regulations formulated by the company.
Third, do a good job in warehousing office supplies.
According to the types of office supplies, the messy situation of the warehouse was eliminated. It not only improves the storage environment of office supplies, but also lays the foundation for subsequent inventory statistics. Keeping the storage capacity and appearance clean has become a long-term basic work of warehouse management.
Fourth, there are shortcomings.
1. Because I just took over the work for less than a year, I don't know enough about many places and need to continue my efforts;
2. Not calm enough when dealing with emergency affairs;
3. When dealing with people, the attitude is not enthusiastic enough.
There are many work problems this year. We should be good at finding problems, grasping them, solving them at the first time and improving our working ability. This also requires me to keep learning and improving. Strive to improve your own shortcomings in the next year and do your work better and more professionally!
Verb (abbreviation of verb) working face
1. Constantly strengthen learning, improve our understanding of our own work, innovate working methods, improve work efficiency, and better complete various tasks.
2. Continue to increase the knowledge of dealing with people and correct the past lack of composure when encountering emergency affairs.
3. Strictly supervise employees to go out for registration, and do a good job in the statistics of monthly attendance reports.
4. Do a good job in the management process of goods in and out of the warehouse to avoid the loss of funds.
5. Undertake other tasks temporarily assigned by superior leaders.
Summary of Front Desk Work and Work Plan IV. The first half of 20_ is the half year of rapid, steady and sustainable development of the Technology Development Department. Under the leadership of a general manager, with the strong support of company leaders and colleagues, and with the joint efforts of members of the technical development department, we take the development of new products as the focus of the technical department, bring technical support and quality improvement to other departments, and strengthen the internal management of the technical department. In these works, we have both achievements and shortcomings. Now I will report the technical work in the first half of 20_ to the company leaders and colleagues as follows.
I. New product development
The technology development department of a company carried out 37 new product development projects in the first half of the year, of which 465,438+0% achieved mass production, 65,438+06% passed customer verification, 22% remained to be verified, and 265,438+0% was under development. In these new projects, international customers account for 78% and domestic customers account for 16%.
International customers include. These projects mainly include rotor and stator components, such as cone ring, support ring, slot insulation, outlet plate, turn-to-turn insulation, laminated plates for processing parts, winding tubes, etc. Domestic customers are mainly XXX, and the projects include door insulation and nuclear power tank insulation.
The development of new products can not be completed by a few people alone, but requires the planned organization, coordination, division of labor and cooperation of all departments within the company. For example, the development of cone ring and support ring requires the winding workshop to assist us in winding samples and testing winding materials and technology; The development of new laminate and single-layer turn-to-turn insulation needs the assistance of the second workshop to glue and press repeatedly; The production and processing of insulation box need many times of pressing, manual pasting and the assistance of processing workshop. For the development of these new products, one is innovation and the other is foreign customers. Therefore, from manufacturing, processing, sample preparation to testing, the requirements are strict, the technical difficulty is high, and the time is tight. Therefore, we are also strict. If there are any unsatisfactory test results, we need to do the work again, which will often disrupt the production plan of the workshop, but the workshop has always given great support and understanding. Here, I am deeply grateful! However, we also expect your greater support!
Through the research and development of new products, enterprises can often gain larger market share, earn higher profits and have higher customer satisfaction. With the rapid development of global economic integration and increasingly fierce market competition, the competition among enterprises has changed from the traditional era of economies of scale to competition. Eat small fish eats big fish? Enter a modern information technology era? Fast fish eat slow fish? The potential to quickly launch new products has become the key to the survival and development of enterprises. Therefore, innovation and new product development are inevitable for every enterprise. I hope colleagues will not only cooperate with the process of new product development, but also seize these opportunities to improve themselves and challenge themselves.
Second, technical support, quality improvement and reliability improvement.
While doing a good job in the research and development of new products, the Technology Development Department insists on the production, inspection and sales services of the Quality Assurance Department as the technical support, constantly improves the workshop manufacturing process, improves and enriches the technical support materials and materials, and compiles and revises 68 raw material procurement acceptance specifications, test procedures, management regulations and process documents, and translates them into the English version of Alstom.
30 documents, testing procedures, and technical training and disclosure of post employees have all done the necessary work.
Conduct incoming inspection of raw materials, testing of semi-finished products and finished products, development and testing of new products, * * * issue112 report, and feedback, handle and improve the problems reflected in the test results.
Assist the production and quality assurance department to analyze and solve problems in the production process, such as cracks in the excitation end of 34# million cone ring and cracks in the inner support ring of Alstom after processing.
Third, there are some shortcomings.
1. In the process of product design and development, most of them are emergency development and cannot be carried out according to the process. The product design and development procedures are not strictly implemented, and the work is not standardized in strict accordance with the system requirements, including project establishment, review and budget.
Although the contact with other departments is strengthening, there is still a lack of communication. For example, painting, the technical department did not dominate the painting process, so the machining process documents did not clearly specify what paint to paint, which led to the process being in an uncontrolled chaotic state. The upper level is not in place, how to do it well at the grassroots level? This is just a matter of point, and there are many similar problems. 20_ In the second half of the year, the technical department should strengthen communication and cooperation with various departments to ensure that the work can be done in a series and in place.
3. While developing new products, we should strictly control the quality of old products, stabilize the market of existing products, and don't blindly pursue new products and lose their market advantages.
Four. 20_
1. Conduct market research and locate the development direction of products. Strengthen cooperation and communication with customers, further strengthen the understanding of customer products, develop reliable and cost-effective products, and accelerate the development of the company.
2. According to the company's strategy and goal, we will realize the packaging of Alstom rotor and stator and enter the international market as soon as possible.
3. The change of winding resin system can reduce the cost of raw materials and improve the properties of materials.
4, rectify the old technology, especially the neglected jobs, such as hand paste, painting, etc.
5. Improve the management of new product development projects and standardize the implementation of product design and development procedures.
6. Refine the work management of the Technology Development Department, and strive to achieve standardization and standardized operation.
In the second half of the year, the company has a bigger goal. In order to adapt to the rapid development of the company, every colleague here needs to constantly challenge himself and demand himself with higher standards. In the new half year, the technology department will live up to the love of the company's leaders and colleagues, do its job well, look forward to your support as always, do its duty for the company's development and growth, and work together for the company's future, for us and all employees.
Summary of Front Desk Work and Work Plan V In order to further improve the technical department's work ability in the second half of the year and determine clear work objectives, we will make a summary of the work in the first half of 2000. The work in the first half of 20_ is summarized as follows.
First of all, determine the work focus of the technology center in the first half of the year.
Determine the stage work, refine the monthly work, determine the work assessment method, arrange and deploy the employees' work in the first half of the year, and decompose and arrange the current work and tasks in detail.
Second, in terms of personnel recruitment.
1. According to the strategic planning of the development of the procurement and supply network and the organizational structure of the technical center, this department needs to prepare 2 1 person. The Technology Center has 0/7 employees/kloc-except me and _, all of them are newcomers. Since _ years ago, with the help of the administrative center, the technical center has carried out various contact recruitment, and 52 people have been contacted for interviews, including new employees 15, and 3 people are still in contact interviews.
2. With the assistance of the administrative center, the technical center has conducted many pre-job studies and trainings on the company's development strategy, the organizational structure of the procurement network and the work system of new employees. We also arrange for new employees to study the company's employee handbook and management system, and take the exams organized by the company. After passing the training, they were arranged to take up their posts. In addition, they also organized and studied some business-related fruit tree management techniques, such as measures and schemes to improve the surface smoothness of bagged apples, the quality and selection of apple bags, and several problems in the prevention and control of apple brown spot, so as to improve their business ability and make them quickly familiar with the working environment and enter their respective work roles.
3. The list of grassroots technicians has been determined. Grass-roots technicians fill in the File Form of Grass-roots Technicians of Network Company. The list of grassroots technicians has been initially determined, relevant management and training plans and systems have been formulated, and detailed rules for the management of grassroots technicians have been drawn up.
4. Through recruitment, we have formed a good team, enriched the team and further improved our strength, which is conducive to the sustainable development of the company and the needs of the work situation.
Third, write the annual monthly Apple management technology plan.
1. The Technology Center put together ideas, and successively completed and released six _ _ _ orchard management plans on time, which were distributed to grass-roots fruit farmers through technical leaflets, effectively promoting the production level of _ _ apple and further improving the popularity of _ _ apple producing areas.
2. In order to standardize the guiding technology, the department has also worked out technical schemes such as the management scheme of flowers and fruits, the management scheme of soil, fertilizer and water in orchard, the prevention and control scheme of orchard diseases and pests, the pruning scheme and the spring garden cleaning scheme according to the present situation of apple production.
3. In order to improve the professional ability of the personnel in the technical center, we organized and studied the Measures and Schemes for Improving the Smoothness of Bagged Apples, the Quality and Selection of Apple Fruit Bags, and Several Problems Needing Attention in the Prevention and Control of Apple Brown Spot. , wrote our experience and put forward our working ideas.
4. Revised technical scheme of fertilization and pest control in apple production.
4. In the service area of four counties and one district, 60 demonstration parks were initially built in cooperation with 10 main stations.
1. Discuss, modify and improve the construction scheme of _ high-quality apple demonstration park, and start to implement it.
2. Due to the great attention of relevant departments and major stations, we collected 5 related county records, and effectively filled the relevant meteorological data and agricultural data into the archives of the demonstration park, ensuring the authenticity and reliability of complex data and providing detailed information for the next work.
3. Build 20 representative and regional demonstration parks in _ and _ respectively. With the assistance of the master station, technical teachers and guidance teachers, * * * inspected and accepted the demonstration park, eliminated some primary parks and park owners who did not meet the requirements and were in the hail zone, basically reached the company's standards, ensured the consistency and strictness of the previous demonstration park, and was conducive to the progress of future work.
4. Carefully verify the confirmed information about the demonstration park, and take photos of the demonstration park, including the owner, webmaster, business manager and instructor, and the situation of the park. , form a set of detailed information about the demonstration park. Establish archives of demonstration park and sign cooperation agreement with the owners of demonstration park.
5. Preliminary communication with the local fruit industry administration laid a foundation for further cooperation in building a demonstration park.
6. Start to compile the _ Apple Demonstration Park Guidance Specification (model), and start to demonstrate the technical guidance of orchard management from _ month, and go to the demonstration park for guidance 144 times only _ month.
5. Effective technical training has been carried out at the grassroots level.
Through inspection and supervision, learn from each other's strengths, establish and improve the grass-roots lecture mode, and compile and revise the specification (mode) of grass-roots technical lecture in R&D technical service center.
Since April, R&D Technical Service Center has held 527 lectures. At the same time, we also cooperated with relevant personnel to complete the registration of fruit farmers' lectures (including name, gender, ID number or date of birth, address, telephone number and zip code).
In addition, the technical center also arranged large-scale technical training at all staff briefing meetings at major stations. Up to now, * * * has launched 12, with more than 3600 listeners.
Six, go all out to carry out publicity and promotion of agricultural sales.
1. Since the spring, the technical center has cooperated with the operation center to complete the selection and ordering of pesticides in the first half of the 20th century, and * * * completed the screening and contract signing of 9 pesticide production enterprises 12.
2. Invite Professor _ and Professor _ to give lectures to employees, teach product promotion skills and analyze the sales of agricultural materials. Organize the staff of the department to summarize and exchange the lectures given by Professor _ and _.
3. Prepare publicity materials for agricultural materials, list of recommended agricultural products for fruit industry, and orchard spraying and fertilization plan for 1 month, etc. Organized technicians to learn "the brand growth process of Sheng Da m-45 in Jiaodong" and "the quality and selection of apple bags", wrote their experiences and put forward new working ideas.
4. Organized and compiled the demonstration model of meat tax pass standard, and carried out a large number of on-site demonstration and explanation of meat tax pass at the grassroots level, which further stimulated product demand and carried out effective agricultural extension work.
5. We have carried out fruitful technical services. Up to now, there have been 646 telephone consultations (including our department) and 45/kloc-0 on-site guidance.
6. In order to cope with the tough battle of fertilizer sales for half a year in World War I, we must win the battle, be brave and not be a coward. After assisting the operation center to determine the fertilizer promotion, we carefully studied and implemented the requirements of the lecture on fertilization and technical scheme in the current month, and conducted a three-day intensive training for all employees of this department in the fruit company. The propaganda scheme of drug fertilization and the technical propaganda materials of monthly fertilization scheme for apples were compiled. Through this intensive training and information publicity, we will give lectures in the countryside and assist the administrative center to record promotional CDs. In addition, in order to ensure that the established tasks were overfulfilled on time, we mobilized all the business managers of the main station at once, which injected vitality into the next tough battle of fertilizer sales. Completed the expected sales task, showing the strong publicity and promotion advantages of the procurement network.
7, according to the actual situation, carry out investigation and study, and form a research report. Ten Reasons for Choosing Agricultural Materials and Investigation Report on the Application Effect of Shuofeng 48 1 and Trace Boron Supplement were completed, which not only analyzed the advantages and disadvantages of agricultural materials sales in detail, but also formulated the next sales strategy in a targeted manner, prepared first-hand information for autumn fertilization sales, and fully proved the application advantages of Shuofeng 48 1 and trace boron supplement in fruit tree production. At the same time, we will continue to promote the sales of agricultural materials through technical services, and solve the problem of chemical fertilizer backlog in some service stations through the use of fertilizers in demonstration parks.
8. Assisted the operation center to inspect 15 fertilizer manufacturers, determined the cooperative manufacturers through five principles: legal procedures, capacity guarantee, OEM production, established formula and cost optimization, and designed three kinds of fertilizer packaging bags and the first draft of fertilization instructions for selection.
9. In the second half of 2000, the autumn fertilization scheme and the pest control drug scheme were formulated, which laid the foundation for better management of agricultural products in the later and second half of the year.
10. Assist the operation center to review the autumn fertilizer promotion, calculate the fertilization cost, write the bag skin fertilization instruction, review the contract, formulate the autumn fertilization operation plan and complete the application plan.
Seven, carried out staff marketing and technical training.
1, organized technicians to study several problems that should be paid attention to in the prevention and control of apple brown spot disease, and effective measures to improve the surface smoothness of bagged apple fruit. Combined with my own promotion work of agricultural technology and agricultural resources, I wrote my own experience and put forward my working ideas.
2. In order to cooperate with the monthly technical training of employees, we have carefully produced illustrated slides of Apple's monthly management technology lectures.
3. At the end of the month, we will carry out technical training such as "flower protection and fruit protection technology", "flower thinning and fruit thinning technology", "spraying medicine before bagging after flowering" and "comprehensive control technology of apple brown spot".
Eight, cooperate with the government to serve agriculture, countryside and farmers.
In order to further develop the fruit industry company and adapt to the new situation, the senior technical consultant of District Fruit Industry Administration 10 is specially invited to offer suggestions and suggestions for the company's development. With the assistance of the main station, a preliminary agreement has been reached with _ County Apple Industry Administration Bureau, _ County Fruit Industry Bureau and Fuxian Fruit Industry Bureau, and the two sides will cooperate vigorously in order to better carry out the work in the construction of demonstration parks and farmers' technical training in the future.
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