legal analysis: the parties concerned have paid the relevant fees, but the medical and aesthetic institution has not fulfilled its main obligations under the contract, and the parties concerned can request a refund. If the beauty agency did fulfill some contractual obligations in the early stage and incurred certain reasonable expenses, then these expenses can be deducted, but the remaining money after deduction should be returned to the parties.
A better way to get a refund is to negotiate with the other party first. The second way is to call the mayor's hotline at 12345 and transfer it to the industrial and commercial department if the negotiation is not good. As long as there are reasonable reasons to refund, it is relatively easy, and industry and commerce are more supportive of enterprises to support consumers. The third way is to negotiate face to face.
Legal basis: "Guiding Opinions of General Office of the State Council on Further Optimizing Local Government Service Hotline" accelerates the merging of government service hotline except emergency hotlines such as 11, 119, 12 and 122. Before the end of 221, the government service hotline established in various regions and the government service hotline set up by relevant departments in the State Council and answered locally will realize one number service. The merged hotlines in all regions are unified as "12345 government service convenience hotline" (hereinafter referred to as "12345 hotline"), and the voice call number is "12345", providing "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and backstage service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and handled in time, make the government service convenience hotline connect faster, get more accurate distribution and run more practically, and create a convenient, efficient, standardized and intelligent government service "total customer service".