Through summarization, people can upgrade scattered and superficial perceptual understanding into systematic and profound rational understanding, thereby drawing scientific conclusions in order to correct shortcomings, learn lessons and make future work easier. Detours, more results. The following is a summary of my carefully selected work for everyone, I hope it can help everyone!
Doctor Summary Part 1
The nearly three-month outpatient medical guidance course has ended. In the past, I have had different learning experiences in clinical departments. I have had different experiences and feelings during the two and a half hours in the outpatient clinic every week. I also have a lot of feelings while understanding the hospital procedures. I would like to write down my feelings and gains from this medical guidance process in this article. .
1. Tenderness under hard and cold rules
I once saw a classic oil painting, which showed a sick child lying on a hospital bed, and the doctor sat beside the bed and paid great attention to it. His eyes were looking at the sick child; and diagonally opposite, the parents of the sick child were looking at the doctor with sharp eyes. This painting shows that when a doctor is seeing a patient, the patient and his relatives are also seeing the doctor; the patient does not say anything about how the doctor treats the patient, but he will weigh every decision made by the doctor in his heart. In this context, medical staff need to ensure that they are professional in medicine. Whether they are orderly, rigorous and caring at work is also the focus of patients and their families.
When I stood at the nurse’s consultation desk for the first time, I was immediately struck by the crowds and the noisy voices. Before I could react, I started working after the teacher gave a brief explanation. After a few dozen minutes, I had an intuitive feeling about the work of the outpatient nurse station: the work itself is not complicated, but the communication with the patients is complicated. The most common phenomenon in large hospitals is that there are too many people and too few seats. There will naturally be corresponding regulations and rules for this phenomenon, such as registration queues, waiting queues, restrictions on adding numbers, etc. Every patient hopes to receive medical treatment in the shortest possible time. Solve your own problems and demands, hoping that the hospital will give you priority. Of course, we have to explain and persuade again and again for unreasonable demands outside of these rules. At this time, the hospital is rational, and the doctors and nurses will inevitably give people the feeling of being unreasonable. At first, I thought that work should be done strictly according to the rules, without any privileges. But in fact, a patient I met during a class made me realize that hospitals are not only rational but also humane.
This is what happened: A mother with a 1-month-old child came to the nurse's desk and asked for priority to enter the clinic. The child was sick and was crying due to physical discomfort. I didn't know how to adapt at that time, so I patiently explained and refused. Unexpectedly, our conversation was listened carefully by the nurse teacher next to me. She called the mother and gave her priority for treatment. After the whole process was over, the teacher just looked at me gently and said nothing more. It was this glance that left a deep impression on me. A hospital is a place with rules, but it is definitely not a cold machine. Even if other patients see this scene, after understanding the specific situation, not only will they not accuse the teacher of being biased, but they will recognize and support it. I think this can be considered a kind of positive energy.
2. Sincerity, enthusiasm, and learning to communicate
Good doctor-patient communication has always been emphasized and advocated by us. In outpatient clinics, especially at the nurse consultation desk, the communication process between doctors and patients is more prominent and important. Here, nurse teachers go to work every day and may need to answer the same questions hundreds of times. The questions they have to face are more basic and cumbersome than doctors in the clinic, and they are repetitive and monotonous. I often participated in some volunteer activities in the past, and I concluded that a qualified volunteer should be "patient, caring, and responsible." Nowadays, when facing patients directly, I think what needs to be done is "carefulness, enthusiasm, and confidence." First of all, whether you are treating patients or colleagues, put sincerity first. Every nurse teacher I met in the clinic taught me how to respect others, how to think more about others, and how to better handle the details in communication. Secondly, enthusiasm and confidence are both indispensable. It is enthusiasm that makes us passionate about work and willing to fight for the same goal. In addition, we must have full confidence in our work. Although we are not professional nurses and have not received the most professional training, we must also have the confidence as a medical student and do our best with the best spirit. Solve patients' problems and share the work of teachers. Finally, you must have patience. As mentioned before, the work at the consultation desk is tedious and boring. You have to stand or sit for a long time every day. Sometimes you have to face the patient's incomprehension and deal with the patient's irritable mood. But as we know clearly, the quality of the doctor-patient relationship often lies in words and deeds. We need to be patient and hope that patients or family members understand us while also understanding their feelings. The most important thing is that we must improve our communication skills through continuous practice. Being good at communicating with patients is a manifestation of a doctor's basic ability, which not only helps enhance the doctor-patient relationship but also helps doctors understand the patient's condition more and better. In fact, not only in treating diseases, but also in all aspects of life, we are required to be good at communicating with the people around us. This is conducive to understanding between people and allows us to better integrate into society and the environment in which we live.
I often think that if I were a patient, every time I went to a hospital like West China for treatment, I would be in a panic. On the one hand, I would be worried about my physical condition, and on the other hand, I would be faced with complex and even difficult medical conditions. They are troubled by the medical treatment process, and they are also worried about the time and money required to visit the clinic. By putting yourself in their shoes, every time you communicate with them, you will naturally bring more patience and a slight smile to show relief.
There may not be much I can do, I just hope that what I do can relieve some of the patient’s anxiety and sorrow.
3. Let us deliver positive energy!
For intern doctors and nurses who are new to the job or have just started to contact patients in the hospital, their words and deeds are judged by their elders. Influenced by experienced teachers. When the first class was coming to an end, I had just finished explaining to a patient and took a breath. The senior sister next to me said to me sincerely: "You have just come here, and you can still patiently explain every time. When it's time to work, Over time, sometimes patients don't listen to you carefully and ask the same questions over and over again, and you lose patience and don't want to communicate with them anymore." Looking at her slightly tired face, I understood the meaning in her words. Helplessly, my peaceful mood became a little depressed inexplicably. It's not that there's anything wrong with what this senior sister said, the facts are just as she said. I just think that emotions between people are contagious, and negative or happy emotions will be quickly transmitted to the people around them, especially the words, deeds and cognition of new workers, which will have a great impact. I think, instead of using my own less than smooth and negative experiences to warn a new student who is still full of enthusiasm, why not choose to encourage his enthusiasm so that this passion can last longer? More permanent? I hope that even if the initial novelty has passed and the passion is gone, I can still face all kinds of work at work with a peaceful mind.
Let us pass on the positive energy. Even if life is occasionally unhappy, joy or peace should be the theme of life, right?
4. Write at the end
The nearly three-month course in the hospital has ended. However, every time I think about it, no matter how bitter or sweet it is, it will be a precious memory in my future life, and it will also have a great impact on my future career. It gave me my first impression of the profession as a medical worker. Moreover, those teachers who patiently guided me and taught me carefully during the internship are the people I am most grateful to. They solved the problems in time when I encountered difficulties and patiently guided me when I needed them. I also admire their meticulous rigor and persistence in their work, and their cordial care for patients is even more touching. These constantly remind me of what I should do in the future. During the internship, the combination and application of knowledge and clinical practice are only part of it. Handling the doctor-patient relationship well and cooperating with other doctors and nurses also exercise me a lot. Let me lay the foundation in advance for my future career, understand the working environment, and lay the foundation for better service to patients.
Summary of Medical Guidance Part 2
In the past year, under the correct leadership of the hospital leaders and the Nursing Department, the Guidance Department has focused on patient-centeredness, adhered to people-oriented, and promoted guidance. Clinic work has reached a new level. The guidance work is now summarized as follows:
The guidance work includes consulting, accompanying patients, sending patients, communicating and coordinating, assisting in rescuing critically ill patients, providing boiled water, distributing disposable water cups, and providing services to patients with limited mobility and inpatients. We perform inspections and provide free wheelchairs and flatbeds, distribute various newspapers, health education brochures, and department introductions; the guidance desk is also equipped with needles and threads, scissors and other convenience services. These things are very inconspicuous, but if done well, they can help. It provides great convenience to patients, making them feel happy and gratified, thereby increasing their goodwill and trust in the hospital. If not done well, it will affect patients' evaluation of the hospital, thereby damaging the hospital's overall service image.
After working for a long time, some people will disdain the work of guidance, thinking that this work has neither technical content nor economic benefits, and is trivial, hard and unproductive. If you don’t have a strong sense of professionalism and responsibility, , the passion of medical guidance staff can easily be wasted in the ordinary things day after day, and passion is the most valuable service quality. Losing passion in service is like humans losing their souls.
1. Establish new concepts and improve the professional responsibility of medical guidance staff
1. To serve patients well means to have a clear understanding of the hospital environment and related matters. Chest, the medical guide is a "green card" for the patient. When the patient comes for treatment, we are the receptionist; when the patient comes for consultation, we are the counselor; when the patient has difficulty in mobility, we are the accompanying clinician; when the patient is dissatisfied with the services of other departments, we are As coordinators, our ultimate goal is to meet the needs of our patients in every possible way. Use sincere dedication and sincere service to open the doors of patients' hearts and win their trust.
2. To serve patients well, we must be a "living dictionary" for hospitals where patients can't find a place to stay even if they fail the exam. As the first stop for hospital services, we have to come into contact with people of different ages and personalities every day. How to make these people with different needs want to come and leave satisfied is a test of the knowledge, wisdom and communication skills of the medical guides. The test requires not only being familiar with the hospital's environmental characteristics, technology and equipment strength, but also being familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department.
We even need to understand the medical characteristics of other hospitals. When we meet the needs of patients and win their trust and recognition through our decent speech and extensive knowledge in a very short period of time. It builds a bridge between patients and hospitals.
2. Through various trainings, the overall quality of the medical guidance staff has been improved
The key to improving service quality lies in the improvement of the quality of service personnel, but it cannot be achieved overnight, especially What we are facing now is a newly recruited medical counselor who knows nothing about the hospital. Let her become familiar with the environment and master certain theoretical knowledge and professional skills. Through the formulation of relevant responsibilities, systems, behavioral norms and professional training , etiquette training, etc., to improve the quality of medical guidance staff and enable them to have a high degree of professionalism. Guidance work, like other nursing work, cannot be underestimated. It is a window that reflects the hospital's high-quality services. Only by understanding it from this height can we actively and enthusiastically help patients who come for treatment.
3. The implementation of new standards has improved the work quality and efficiency of medical guidance staff
Because the medical guidance work lacks clear goals, the quality of service is difficult to assess with data and is difficult to quantify. , so far, there is no specialized institution or course for training guidance personnel, and guidance training is somewhat different from medical nursing knowledge training. In order to improve the work quality and efficiency of guidance personnel, hospital leaders invited Lixin The company's teachers guide the work and formulate plans for the responsibilities, systems, work processes, training plans, assessment standards, etc. of the guiding nurses. In order to improve the working passion of medical guides and break the monotony of doing more and doing less, and doing good and bad, a job incentive plan has been formulated based on improving job responsibilities, service processes, etc., and linked to salary.
4. Scientifically manage the outpatient area to create an orderly medical environment
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If not handled properly, it can lead to leading to disorder. Guiding nurses must be compassionate, treat patients as their friends and relatives, understand and consider the pain and troubles caused by the disease, grasp the patients' mentality and various needs in a timely manner, and patiently answer their questions. At the same time, they must Keep a calm mind, calm the patient's impatience, provide correct guidance, seek medical treatment in an orderly manner, and maintain order in the outpatient clinic. In addition, the guiding nurse is also responsible for keeping the outpatient environment clean. For example, when seeing patients and their family members smoking or littering, they can boldly and politely correct them, so that every patient can consciously abide by the hospital's regulations. Rules and regulations, together create a quiet, orderly and clean medical environment.
In short, "guidance" seems to be a relatively easy job, but it is not easy to become an excellent counselor. Not only must you pay attention to your appearance, but you must also maintain a positive mood at all times. Know certain communication skills and simple medical knowledge, and more importantly, have a high degree of compassion, think about the patient's thoughts, be concerned about the patient's concerns, understand the patient, and devote yourself to the work wholeheartedly. Through daily morning meeting time, all medical guidance staff are trained, good praises, wrong criticisms, continuous improvement according to the shortcomings of the work, and strive to achieve excellence in the medical guidance work, so that we can truly solve practical difficulties for patients, and at the same time, we can It plays a positive role in promoting the social and economic benefits of the hospital.
The third summary of medical guidance
As a hospital customer service staff, the daily work is extremely trivial, including consultation and triage, accompanying patients and delivering patients, communication and coordination, and telephone follow-up. , and even help patients with small tasks such as sewing buttons and needles and threads. Although these small things are very inconspicuous, if done well, patients can get great convenience, pleasure and relief from them, thereby increasing their goodwill and trust in the hospital; if done poorly, it will affect the patient's quality of hospital service. evaluation, thus damaging the overall service image of the hospital.
However, after working for a long time, some people are dismissive of customer service work, thinking that this work has neither technical content nor economic benefits, is trivial, hard, and worthless; on the other hand, if Without a strong sense of professionalism and responsibility, the passion of service personnel can easily be wasted in ordinary trivial matters day after day, and passion is the most valuable service quality. Losing passion in service is like humans losing their souls.
After identifying the problems and gaps that restrict the development of customer service work, we focused on innovative concepts and innovative systems.
In fact, it is not easy to be a qualified service personnel. It requires various abilities such as communication, coordination, and emotional intelligence, as well as various knowledge of medicine, health care, marketing, etc., and the most important thing is nursing. Like the pioneer Nightingale, he has the courage to devote himself to his career and has the spirit of serving patients wholeheartedly.
1. To serve patients, we must be a "golden key" in the hands of patients. "Golden Key" is an internationally accepted honor awarded to outstanding service personnel by the hotel industry. It means omniscience and omnipotence. It is a "green card" for customers and the gold standard for service quality and personal credibility of service personnel. The number of "golden keys" owned has also become an indication of the hotel's service level.
Customer service staff are like a "golden key" handed over to patients by the hospital: when patients come for treatment, we are receptionists; when patients come for consultation, we are consultants; when patients have difficulty moving, we are accompanying patients; when patients are dissatisfied with the service, We are coordinators; for those with children, we are childminders, and for visitors from outside, we are commentators. In short, this "golden key" is to do everything possible to meet the needs of patients, open the doors of patients' hearts with sincere dedication and sincere service, and win the trust of patients.
I remember that there was a Mr. Qiu who did not take away the CT films in time after he was discharged from the hospital due to some matters at work. The hygienist did not understand the situation and cleared them up during cleaning. A few days later, Mr. Qiu mentioned this matter to us. Although he did not report any hope, he was filled with regret. Realizing the patient's mood and difficulties, we made active contact. Later, with the full cooperation of the department director, we helped the patient. The CT films were re-developed and printed, and Mr. Qiu was very satisfied with it.
2. To serve patients, we must be a "living dictionary" of the hospital for patients who cannot fail the exam or ask questions. As the first stop for hospital services, we have to come into contact with thousands of people of different ages and personalities every day. How to make these people with all kinds of problems and needs come back satisfied is to be patient with customer service staff. and wisdom.
Summary of Doctors Chapter 4
Some people say that doctors are not good enough. They stand at the window of the registration room, surrounded by patients, and they are not doing well and should be doing what they should. But do they know? How much trouble does the complex medical insurance and registration system of the hospital bring to patients and the registration room? As registration room staff, we must work hard to overcome the complexity of the system, adapt to and master the operating system as soon as possible, and speed up service. Improve service quality. But why should patients be asked to overcome it? We must try our best to help them so as to alleviate the patients' worries caused by medical insurance and registration. Moreover, working at the registration room window not only solves the troublesome problem of patient registration, but also at the same time Actively triage the patients as soon as possible to understand the patient's condition and treatment status, so as to provide guidance as soon as possible.
Because registration is the starting point for patients to come to the hospital for medical treatment, it is the first impression. I cannot do a good job for other links, but I can do a good job for the links that I can manage. Now that we have been included in the service industry, our thinking concepts should also change accordingly, and our service awareness must also be improved. Patients have also become our customers and are regarded as "gods". The work of doctors should always think about and serve customers. Provide convenience and try our best to solve difficulties.
The new hospital has just been established, and many systems are not yet complete. Many people and individual leaders do not understand the specific work of medical guidance, let alone how to manage it as the person in charge of medical guidance, thus increasing the problem. Due to the difficulty of my job, they thought that my job should only be in the lobby, but they ignored that I was also responsible for the management of medical guidance, and I was also responsible for the management of medical guidance on the second and third floors, including the specialist clinic. Once I was inspecting on the second floor, and a leader said to me: Why did you come to the second floor at work? Where is your position? You can't skip work at work. I have been thinking about this question: Where is my position? What is my specific job? How should I do it? Since I am responsible for the medical guidance work, the second and third floors include the work of medical guidance for the expert clinic. I must also understand the situation. If this is a job shift, how should I manage it? How should I do my job?
The expert clinic was Dean Zhang, who was the head of the medical department at that time. Section Chief Zhang gave me the responsibility and asked me to assign one person to be responsible for the work of the expert clinic. At that time, Director Zhang did not ask me to fix one person to only manage the expert clinic. Considering that "Wu" was older and in poorer health, and that she was the medical director on the third floor, and her work was easier, I arranged for her to be the medical director on the third floor who was also in charge of the specialist clinic and provided the swabs needed by the specialists. The second floor, the functional department, and the radiology department are busier, so "Zhu" is in charge. The hall is mainly responsible for me and the newly hired medical director. If the newly hired medical doctor is unavailable, we will also arrange for the second floor and third floor medical director to take over. , I think my arrangement is reasonable, and the internal work has always been relatively stable, and the two old colleagues are also very supportive and cooperative.
However, at work this year, there was a phenomenon that the medical director on the third floor was disobedient to management and arrangements. This was related to many external human factors. She believed that I had no right to manage the specialist clinic or arrange for her. My work has caused great resistance to me and even affected my work. Director Li of the Nursing Department failed to coordinate many times. Of course, I am also responsible. I am not mature enough, have insufficient experience, and have inappropriate working methods. It ended with the delineation of a specialist clinic. To be honest, I feel very sad about setting up the specialist clinic. I built it myself under the command of Director Zhang. I spent a lot of thought on the diagnostic bed, and it was not easy to purchase it bit by bit. ah.
Summary of medical guidance, Part 5
Experience always comes from practice. Being a medical guidance volunteer in __ Hospital can be regarded as the experience of getting involved in the hospital again! During this period, I saw What is difficult to see a doctor and what is expensive to see a doctor? There are many feelings in my heart, from here to there, more thoughts arise spontaneously.
First of all, in terms of personal experience, it is an explanation of the difficulties and problems of medical treatment in __ hospital. On the one hand, __ Hospital is a comprehensive tertiary-level hospital that integrates scientific research, medical treatment and teaching. This requires it to make an overall plan, and conflicts will inevitably arise among various priorities.
For example, during this medical guidance work, I heard an old lady who was seeing a doctor say that she came all the way from other provinces just to be registered with a certain doctor, but he was a first-level expert and it took a long time to register. In the queue, there was only one appointment for a month later. Since she didn't know the hospital's registration system in advance, she had to make an appointment first and then come back a month later. But the doctor who was waiting for her was not the same doctor, but another doctor. This made her feel very unhappy. She wanted to go into the consulting room to ask for information, but the "hateful" nurse refused to let her in and explained to her that the doctor wanted to teach her. Students are attending classes, and another doctor is temporarily filling in for them. She had no choice but to reluctantly agree if the doctor didn't come, but she would definitely complain. The thing is, in a large hospital like ____ that integrates scientific research, teaching and medical care, with excellent medical resources and faculty resources, it is often difficult to choose between students and patients, so they often choose one over the other. On the other hand, patients are also an important reason why such things often happen. Blindly superstitious elderly experts, first-level experts. How can it not increase the workload of doctors and hospitals when everyone is grabbing the number of first-level experts at the same time? In addition, patients themselves do not have enough information and do not understand the various systems of the hospital, which is also an important factor in causing this kind of time. reason.
Secondly, the cost of medical treatment in __ hospital is another major problem. This reminds me of a time when I was in a surgical internship class. An enthusiastic doctor explained to us on a whim why medical treatment was expensive. As far as __ hospital is concerned, the main reason is that the research level of China's pharmaceutical industry is too low to produce high-end drugs, and it is very dependent on foreign high-end drugs. China has to import from abroad, and foreign drugs are expensive. It’s bizarre, and coupled with the effect of economic protection policies, this has led to the fact that no matter which hospital in China, as long as you come to see a doctor, the cost of medicine will be very expensive. Moreover, in China, according to surveys, 95% of hospital medical equipment is imported from abroad, not to mention high-end instruments, ranging from several million to tens of millions. In order to recover costs, hospitals will The examination fee is very high, which is another major pain in medical treatment for Chinese people. Secondly, in small hospitals, because there are no regulations, human factors become the main factor. Many people think that the more expensive the medicine, the better the effect, or that the doctor prescribes expensive medicine specifically for you, which causes the medical expenses to skyrocket. In addition, due to the secret operations of some unscrupulous doctors, the problem of difficulty in medical treatment has become more and more serious.
Finally, due to the sensitive nerves of the public and the media's capricious reports, the generation gap between patients and doctors has deepened, and the doctor-patient relationship has thus deteriorated. On the one hand, various negative news has led to patients’ misunderstanding and distrust of doctors’ images, causing many patients to listen to wrong beliefs and delay their treatment. On the other hand, patients often sue doctors, beat them up, or even kill them, which makes doctors defensive about patients and complete all kinds of examinations. They are afraid of missing examinations or making up for them, which will directly lead to medical expenses. The increase has also increased patients' distrust of doctors, deepened doctor-patient conflicts, and made the doctor-patient relationship more tense. The final outcome is that it is difficult and expensive for both patients and doctors to see a doctor.
Medical reform is a major strategic policy of the country in recent years. The establishment of a medical system is an important policy that benefits the country and the people at any time. Its purpose is to alleviate or even solve one of China's current problems - the difficulty and high cost of medical treatment. Its emergence is of great significance to the country and the people.
However, the current medical system is not perfect and requires continuous efforts. In response to the problems caused by the current medical system, I personally feel that the following points should be achieved:
First, medicine should be separated, a third-party evaluation agency should be established, and scientific research capabilities should be enhanced. In the past, no matter how big or small the hospital, it was the doctor who wrote the prescription and at the same time controlled the amount of medicine used in the prescription, which in turn caused financial hardship to the patient and made medical treatment more expensive. This was the reason why. In the past, some doctors prescribed high-priced drugs and imported drugs to earn extra income, which was an important reason for the high cost of medical treatment. Separating medicine means that hospitals are only responsible for treating patients, and selling medicines is left to pharmacies. In addition, since the reform and opening up, after China joined the WTO, it can no longer imitate foreign medicines. Because the level of domestic pharmaceutical research is low, while foreign new medicines are good Drugs are frequently released, and some aspects have to rely on imported drugs, making imported drugs extremely expensive. This is another factor that makes medical treatment expensive. Therefore, limiting the profits of various drugs to stabilize their prices is an important means to ensure low-cost medical treatment. Therefore, only by guarding the key point of medicine can we effectively solve the problem of expensive medical treatment. For this reason, a third-party professional can do the evaluation to prevent doctors from prescribing expensive prescriptions in order to obtain high profits. At the same time, the examination items prescribed by the hospital can also be evaluated to determine whether they are necessary examinations. It can ease the doctor-patient relationship and reduce the patient's burden. Third-party agencies should accept the supervision of the public media, that is to say, the media should not directly intervene in hospital-related events, but through indirect supervision.
On the other hand, we should enhance the country’s ability to independently develop new drugs and minimize imports. To this end, we can introduce talents in this field, or support and encourage the cultivation of talents in this field. This is the fundamental way to solve the problem of expensive medical treatment.
Improving the doctor-patient relationship is an important means to solve the difficulty and high cost of medical treatment, and is also an important means to improve the entire medical system.
The reason why the doctor-patient relationship is so tense at present is, on the one hand, because there are some problems in the hospital system itself, such as the acceptance of red envelopes in individual hospitals, or the overcharging of individual hospitals. After the media reported it, a powerful butterfly effect was generated. Not only does it damage the reputation of all hospitals, it also increases patients' distrust of the hospital. On the other hand, it is caused by the patient's own condition. Due to the unequal professional knowledge, the patients themselves do not understand or agree with the prescriptions or examinations prescribed by the hospital. In addition, previous negative media reports on the hospital have led the patients to believe that the hospital is harming their interests. Finally, from the perspective of doctors themselves, due to society’s misunderstanding and distrust of doctors, patients are on guard against it. What a doctor fears most is that patients will cause trouble. Recently, there have been cases of patients chasing doctors. This has increased doctors' precautions against patients. For all inspections, it is generally better to do more than to miss. Not only does it increase drug costs, but it also deepens patients' misunderstandings about the hospital, thus falling into a vicious cycle. The key to solving the problem, in my opinion, should be multi-faceted.
On the one hand, for hospitals, the evaluation and supervision agency mentioned above can play a variety of functions. It should not only screen out serious diseases and send them to big hospitals for treatment, and minor diseases to small hospitals, but also screen out the number of doctors. Prescriptions should be supervised to ensure their rationality while making full use of medical resources without wasting them. The management policies for large hospitals and small hospitals should be different. For large hospitals, not only should it be convenient for people to register, they will not have to wait too long to see a doctor, the check-up list should be reasonable, and the medical expenses should be reasonable. For small hospitals, management methods are different. Personally speaking, small hospitals are the ones most prone to problems. It is commonplace for them to accept red envelopes and charge extra when filling prescriptions. At the same time, the level of doctors in small hospitals is relatively low, problems are prone to occur, and the doctor-patient relationship is very tense. However, due to insufficient medical resources, most patients will choose to go to large hospitals for treatment, which transfers their relationship with Patient conflict. Therefore, when dealing with small hospitals, we should urge them to implement relevant policies and at the same time strengthen supervision.