The hospital has introduced a brand-new "5S" service model: smiling, quick, earnest, sincere and follow-up. With the concept of humanized service, the traditional concept of "patients come to the hospital to see a doctor, and the hospital only treats patients' diseases" is broken, and patients' psychological feelings and experiences are paid more attention to, which not only cures patients' physical diseases, but also pays more attention to patients' psychological trauma treatment and mental health. The hospital implements the characteristic diagnosis and treatment of "one doctor and one consulting room", fully protects patients' privacy, and specializes in "one-stop" whole-course guidance service and "warm night consultation", striving to bring convenience and warmth to patients while eliminating patients' fears and worries through friendly and warm communication between doctors and patients.

Saving the sick and helping the weak is the social mission of every medical institution. In recent years, Yuxiang Hospital in Changsha has actively implemented the spirit of the Ministry of Health to solve the problem of "expensive medical treatment", paid close attention to standardized management and process reengineering, demanded benefits from management, and joined hands with institutions such as Changsha Bethune Medical Assistance Fund to build the first half-price hospital in Hunan Province, so that patients can truly enjoy affordable and high-quality medical services.