1. Attending the regular meeting, gfd meets the company standards, abides by the company system and faithfully implements the company policies.
2. The reception guests have a friendly tone, and they should listen patiently when asking questions and solve them reasonably. Etiquette and action norms, polite language norms.
3. Keep the working area clean and tidy, and carry out the package clearing process.
4. Standard passenger boarding process and passenger alighting process.
① Top order
(2) The consumption confirmation form, indicating welcome, sir and madam. In order to ensure your consumption, the service personnel confirm your consumption status here. Thank you! Submit to cashier
(3) bring guests.
5. Supermarket promotion.
6. Regional tour:
(1), check the number of people and gender in the room, to avoid guests running away.
(2), the temperature in the room, check the air conditioning and fresh air zone, the guests in the room have any discomfort.
(3) Pay attention to whether the desktop in the private room needs to be cleaned and empty bottles should be recycled.
(4), the guest's birthday, whether throwing cakes or dirty the room.
(5), pay attention to the box singing, with or without jumping, blue screen, no singing.
6, pay attention to the channel, lobby, music environment, pay attention to the health in the channel.
All landowners, guests in and out of the room.
Today, paying attention to whether the lighting in the box is the best modulation makes the guests' eyes tired.
Pet-name ruby, pay attention to the guests in the box, gambling, drug abuse, quarrel, fight, etc. Report to the supervisor in time.
7. Understand and maintain all kinds of machines and tools, and handle simple faults.
8. Assist each post.
9. Hand over the inventory records of boxed items.
10, use of walkie-talkie.
1 1, fire safety knowledge.
Bottom job responsibilities
1. Attend the morning and evening regular meeting, reach the gfd standard, abide by the company system, and faithfully implement the company policies and regulations.
2. The language of receiving guests is friendly. When guests ask questions, they need to listen patiently and solve them in time. Etiquette and action norms, polite language norms.
3. Keep the working area on the ground floor clean and sanitary, and ensure smooth access on the ground floor, including around the company.
4. Maintain the safety of the company's underlying property and publicity materials (such as brand cards, umbrellas, publicity light boxes, elevator endoscopes, posters and elevator equipment).
5. Pay attention to correctly open and close the bottom light and external light box. Time interval weather forecast.
6, take the initiative to send newspapers, seek guests, take the initiative to introduce the current discounts and preferential conditions to the guests.
7. Observe the level of visitors and means of transportation, receive guests, send them away, and maintain the order of elevators on the first floor.
8. When waiting for guests, leave contact information on the first floor and submit it to the front desk.
9, filter wine more abnormal guests, pay attention to the abnormal situation on the first floor.
10, the use of walkie-talkies
(1). Insert the foreground. 9 guests at the scene, Miss Li. Please receive them.
(2). Insert into the front desk, and the on-site guest, Mr. Liu, will be 7.
(3). Insert into the front desk. There were n people at the scene. Need special hospitality. Thank you.
(4) Insert into the front desk. It is raining lightly now. Please inform the guests. Thank you.
(5). Insert into the front desk. There are two guests in room XX. Thank you.
1 1. Pay attention to the entry and exit of items on the ground floor. If the company's goods arrive, notify the relevant departments to sign for them in time.
12. handover precautions (1. Intercom 2. Umbrella 3. Property 4. Abnormal situation 5. Information of travelers).
13. Reception, response, handling and filing of visits by relevant departments. I don't know that I asked three questions, but I answered them tactfully and modestly. )
Responsibilities of the lobby assistant
1. Attend the meeting, and the gfd standard is in place. Abide by the company's rules and regulations, implement the company's policies and obey the company's arrangements.
The guests were received in a friendly atmosphere. If the guest has any questions. Listen patiently and solve it reasonably.
3. Maintain the environmental sanitation of the lobby area.
4. Maintain the company's property and publicity materials.
5, when neutral in and out of the elevator to guide the guests, to assist the shortage of each position, to assist the regional hospitality.
6. When you are busy, wait for the card to be issued at the scene. When the guests arrive, ring the bell to appease the waiting guests.
7. Issue store cards, greet guests and remind them to make an appointment next time.
(1) Understand the level of guests.
② Directional shopping
③ Propaganda rhetoric should be skillful.
(4) Old guest's last name
⑤ Master the activities of supermarket goods and shopping malls.
6. Pay attention to your image.
9. Receive and handle visits from relevant departments.
10, use of walkie-talkie.
1 1, and the matters needing attention are one after another.
12, crisis management
(1) Late reservation.
(2) The crisis of drinking too many customers.
③ Hairy customers
Front desk job responsibilities
1. Attend the meeting, and the gfd standard is in place. Abide by the company's rules and regulations, implement the company's policies and obey the company's arrangements.
The guests were received in a friendly atmosphere. If the guest has any questions. Listen patiently and solve it reasonably.
3, the front desk area, environmental sanitation cleaning, all kinds of printing publicity materials sorting, maintenance, maintenance.
4, the use of various machines and tools at the front desk cleaning, maintenance, maintenance.
5. Inventory and use of front desk items (collected on Monday).
6, various forms of inventory, use to hand in. Post feedback and submit it to the supervisor's work log.
7. Keep, track and register various certificates.
Registration, tracking, feedback and submission of the register.
9. Fax, processing, announcement, receiving, processing and delivery of all kinds of letters.
10. Playing, maintenance and inventory of CDs in halls and public televisions.
1 1, the process of receiving guests and the process of paying bills shall be reported to the cashier at the front desk.
12, the use of walkie-talkies will remind people of the cleanliness of the environment with the improvement of the audience's excitement.
13, track performance and solve record feedback.
14, service bell tracking reminder (supermarket, KTV, activity number).
15, telephone answering and transmission record.
16. Operation of handover process.
17, the relevant units received the notice for assistance.
18, crisis management.
Responsibilities of cashier's work
1. Keep the company's business secrets, don't provide or disclose the company's financial information to the outside world without permission, stick to principles and love your job. Strong sense of responsibility.
2. Attend the meeting, and the gfd standard is in place. Abide by company rules and regulations, implement company policies, and wear transparent bags and articles designated by the company.
3. The tone of reception guests is friendly, if they ask. Listen patiently and solve it reasonably. Etiquette and behavior norms, polite language norms.
4. The cashier work area is clean and tidy, and the items are neatly arranged, including the surrounding environment.
5, standard in and out of the room to pay the bill process operation singing trilogy and matters needing attention.
(1. Entry time 2. Closing time 3. Time period price)
6. When the guest checks out, the system of "singing, receiving and paying" is implemented to correctly identify counterfeit banknotes. If it is received by mistake, the cashier will make full compensation. Reflect the problems to relevant departments in time, find out the reasons and share the responsibilities. Not reported, once verified, hell to pay.
7, the correct operation of the statement and matters needing attention.
8. Handover with colleagues on duty can only leave the post. Don't leave your post without authorization, and go back quickly after leaving.
9, elevator guests in and out of order maintenance and environmental improvement.
10, start various activities to help promote and operate correctly.
1 1, memorize the coordination of various activities in each room price announcement.
12, cashier POS machine (card reader) operation and cleaning maintenance.
13. Inventory of various commodities at the cashier. Collection and distribution, registration and inventory transfer of consumables.
14, the use of walkie-talkies and the cooperation with the outfield.
15. Check the correct operation of various forms.
16, handover precautions
(1) The handover between classes should be clear, and the number of rooms should be aligned with the consumption confirmation.
(2) Transfer of advance payment
(3) hand over the singing certificate
(4) Room handover with membership card
(5) Transfer of inventory items
(6) Handover of special circumstances and do a good job of reminding.
17, crisis management.
18. After the daily cashier's work, it is necessary to print the shift-over table and the shift-over deposit slip in time, and then immediately check the cashier's warehouse, and be careful in the counting process; Check whether the actual cash on hand is consistent with the quantity; Cash and bills at the cashier's office on duty shall not be misappropriated. After the cash is checked correctly, take out the petty cash, seal it with a strong sealing bag, and write down the face type and total amount on the envelope, and immediately hand it over to the financial department or put it in the safe.
19. Leave enough change and take the reserve fund.
Customer service responsibility
1. Attend the meeting, and the gfd standard is in place. Abide by the company's rules and regulations, implement the company's policies and obey the company's arrangements.
The guests were received in a friendly atmosphere. If the guest has any questions. Listen patiently and solve it reasonably. Etiquette and behavior norms, polite language norms.
3. Handle and use the membership card, fully cooperate with the promotion activities of the members, and actively explain to the guests.
4. Record the important questions of receiving guests' consultation, receive guests' complaints, submit them truthfully, recycle the customer opinion score sheet and submit it.
5. When receiving the items left by the guests, you must correctly check the registration and storage of the items.
6. The articles in the customer service station should be tidied up, the articles in the medicine cabinet sewing box should be well prepared, and disposable cups and bagged tea should be prepared.
7. Sort out and recycle all kinds of general announcements and fax notices of shops, and file them in different categories.
8. Customer service stations operate in various forms and hold regular integration meetings.
9. Assist in on-site work, provide guidance and services for guests, standardize manners and actions, and standardize polite expressions.
10, Cleaning, Maintenance and Maintenance of Computer and Clock in Customer Service Station.
1 1, consumption confirmation single punch.
Responsibilities of supermarket cashier
1. Attend the meeting, and the gfd standard is in place. Abide by the company's rules and regulations, implement the company's policies and obey the company's arrangements.
The guests were received in a friendly atmosphere. If the guest has any questions. Listen patiently and solve it reasonably. Etiquette and behavior norms, polite language norms.
3, supermarket environment goods clean, maintain the company's property and all kinds of promotional materials.
(1) shelf
(2) Desktop and floor
(3) Shopping basket
(4) glass
(5) commodities
4. Understand the customer's feedback on products and promote the company's activities.
5, cashier operation flow chart.
① The guest greets at the entrance of the supermarket: Hello! Welcome to visit. This way, please
(2) Guide to the supermarket to take the initiative to carry baskets and introduce goods to the guests.
(3) Guide to the supermarket checkout counter and put the shopping on the stage.
4 discount
⑤ ticketing
Thank you for coming. Please take care. Welcome to visit next time.
6, commodity shelves process
The goods were taken to the supermarket.
② Cleaning items
③ Discount
④ Placement (product label outward)
7. Maintenance of various machines and tools
(1) refrigerator (defrost in time and there is no dust on the refrigerator)
② Ice maker (pay attention to the amount of ice)
③ Popcorn machine (cleaning at 3: 30 in the night shift)
④ Cash register
⑤ Price marking
⑥ Guandong boiling machine
8. After each shift change, the inventory handover shall be carried out, and the inventory table and material requisition form shall be filled in to ensure the accurate quantity of items in the supermarket.
PA cleaning responsibilities
1. Attend the meeting, and the gfd standard is in place. Abide by the company's rules and regulations, implement the company's policies and obey the company's arrangements.
The guests were received in a friendly atmosphere. If the guest has any questions. Listen patiently and solve it reasonably. Etiquette and behavior norms, polite language norms.
3. Keep the working area clean. Ensure the clean and bright environment of the site and box, and achieve the due cleaning and maintenance effect. Maintain company property and publicity materials.
4, assist the waiter to do a good job of service backup.
5. Inventory, cleaning, maintenance and preservation of cleaning tools.
6. Inventory of clean room articles, application, supplement, registration and inventory of cleaning consumables.
7. Supplement, registration and inventory of boxed consumables.
8. Fill in various cleaning forms.
9. Check the employees' lunch boxes and keep the restaurant clean and hygienic.
Bartender's job responsibilities
1. Attend the meeting, and the gfd standard is in place. Abide by the company's rules and regulations, implement the company's policies and obey the company's arrangements.
The guests were received in a friendly atmosphere. If the guest has any questions. Listen patiently and solve it reasonably. Etiquette and behavior norms, polite language norms.
3. Be familiar with bar work and obey management.
4, familiar with the work essentials and service standards, familiar with the bar work process.
5. Enthusiastic about work, constantly delving into business, and constantly improving and perfecting skills.
6. Prevent irrelevant personnel from entering the bar.
7. Understand the market price of low-value consumables at the bar, know fairly well and try to reduce the cost.
8. Provide guests with high-quality wine bowls to ensure that the products are clean and hygienic.
9. Do a good job of cleaning the bar before business.
10, the early shift personnel should make all preparations for the opening of the market that day, including bringing in the items needed that day. The night shift personnel should do a good job in the statistics of the sales volume and balance of the day, the sanitary handover work, list the items needed the next day, and check the switching power supply of the machines and tools.
1 1. Supplement, registration and inventory of bar items.
12. Cleaning, maintenance and preservation of bar tools.
13, fill in various column tables.
Main control duties
1, do a good job in daily maintenance and earnestly complete the work report of the day.
2, non-staff can't enter the computer room without permission.
3. Non-designated system maintenance personnel shall not use computer equipment such as servers in the computer room.
4, it is strictly prohibited to work-related activities in the computer room.
5, be polite, it is forbidden to make noise in the computer room.
6. When you leave the computer room after work, be sure to check the working conditions of all the equipment and lock the door after everything is normal.
7. Check the working status of computer-aided equipment, power supply and air conditioner such as servers and switches at any time every day. If there is any abnormality, report it in time and take necessary and effective measures.
8, maintenance personnel should pay attention to virus safety, shall not be arbitrarily CD-ROM, floppy disk, USB flash drive and hard disk and other disk tools to the computer room. Before use, it must be approved by the supervisor before use; Any computer that wants to connect to the whole system must be disinfected before it can connect to the whole network.
9, are not allowed to install and play games on the computer, are not allowed to arbitrarily set passwords and delete files on the hard disk.
10, and the normal temperature in the machine room should be kept at 20℃ 4.
1 1, take good care of indoor equipment, and don't move or unplug the keyboard, mouse and other related equipment at will.
12. Convene, record and submit regular integration meetings.
13. Clean the computer room regularly and keep it clean at any time.
14, computer tools downtime, maintenance, cleaning, maintenance, troubleshooting and maintenance process.
15, play public TV subtitles and box public TV regularly.
16. Re-check song input and song file. Inspection of Song books and archives. Audition of songs.
17, cleaning and maintenance of various discs.
18, take stock of various commodities and fill in various forms.
DJ's job responsibilities
1. Attend the meeting, and the gfd standard is in place. Abide by the company's rules and regulations, implement the company's policies and obey the company's arrangements.
The guests were received in a friendly atmosphere. If the guest has any questions. Listen patiently and solve it reasonably. Etiquette and behavior norms, polite language norms.
3, work handover, check the spare parts, tools quantity is correct, items are in good condition, can normal use.
4. The working area should be clean.
5. Use remote control detection to order songs.
6. Box sound system, song ordering system, control system, sound quality and operation inspection.
7. contact work.
8, box machine cleaning and maintenance.
9. Regional inspection and unpacking inspection after buying the machine.
10, understand the box operation and deal with emergencies.
1 1. Maintenance and inspection of public address system and monitoring system.
12, handover after work, report to the supervisor, and report whether there is any abnormality.