Chapter 1: Summary of the work model of plastic surgeons. Under the care, support and leadership of hospital leaders in 20XX years, the majority of medical staff worked together, conscientiously implemented the concept of "patient-centered", actively carried out "quality service" activities, and successfully completed the annual work tasks. Summarized as follows.
I. Basic situation of plastic surgery in 20XX years
The number of assistant nurses in plastic surgery was 16, 1 person, 27 17 and 7 159 respectively.
Second, medical safety and staff training
(A) medical quality and safety work
1 and 20xx years, plastic surgery paid attention to medical quality and safety, strengthened medical quality management, paid attention to medical safety in daily work, and always emphasized the importance of medical quality and safety. In 20xx, the coincidence rate of diagnosis before and after plastic surgery was 100%, the first-class healing rate of aseptic incision was 98.5%, and the first-class medical record rate was over 90%. No major medical accidents occurred, and the quality indicators of all departments reached the standard.
2. Strengthen departmental management. According to the requirements of hospital quality management system, we should conscientiously implement various rules and regulations, especially the core system and post responsibility system, check the existing problems in rectification, and prevent medical errors and accidents from happening systematically.
3. The improvement of medical quality is the technical guarantee to prevent medical errors and accidents. Each department pays attention to basic theoretical training and professional technical training, insists on business study every two weeks, pays special attention to the professional training of young doctors, earnestly implements the three-level doctor rounds system, and improves the diagnosis and treatment level of young doctors through rounds and mentoring.
4. Do a good job in maintaining the doctor-patient relationship and improve satisfaction.
(two) actively carry out "quality service" activities.
1. under the guidance and arrangement of the nursing department of the medical department, the plastic surgery department carried out pre-hospital first aid, and the nursing group carried out artificial cardiopulmonary resuscitation competition.
2. Strengthen communication between doctors and patients, improve service attitude and quality, and embody humanized medical care. In the hospital satisfaction survey, the satisfaction of plastic surgery patients is above 90%.
3. Plastic surgery has always had an excellent spirit of unity and cooperation, and it is a group with excellent work style, which is not only reflected in the usual medical care work, but also in the face of emergencies.
Plastic surgery is not only a united group, but also a dedicated group. In March this year, there were many plastic surgery patients and the nursing work was heavy. In order to complete the plastic surgery hospitalization, many doctors and nurses often work overtime, especially at night, but no one has ever provided any remuneration to hospitals and departments.
(iii) Staff training
1, strengthen the basic skills and quality training of employees in the department. Besides attending the study organized by the hospital, the department holds biweekly business study to improve the professional theoretical level of employees.
2. Actively carry out "mentoring" activities, and conduct one-on-one communication, help and guidance ideologically, politically and professionally.
3. Conduct pre-job training for new employees as required.
4. Actively participate in the study, training and academic exchange activities organized by Shenzhen Continuing Education Center.
(4) Energy conservation and emission reduction work
Strengthen the propaganda work of energy conservation and emission reduction for department staff, improve the understanding of energy conservation work, save every drop of water, electricity and paper, and put an end to the phenomenon of ever-burning lamps in the department.
As a service industry, service quality is one of the keys of the company. Looking back on the past year, under the correct leadership of the company's leaders, our work closely focused on the company's business policy, purpose and benefit objectives, closely focused on the key points put forward by the company, and closely linked to the company's various work arrangements.
It has been half a year since I came to this big family. In the past six months, I have paid and gained. There are laughter and tears. Under the leadership of the leaders, with the active support and great help of my colleagues, I can be strict with myself and finish my work well, which is very rewarding to sum up!
First of all, we live in the era of service economy.
Service has penetrated into many details of life. Everyone is not only a "customer" who enjoys the service, but also an individual who provides services for the "customer". Because of this, my work should be more perfect, focusing on our customer service and providing customers with faster, more efficient and better service. Being a man and doing things is our philosophy. I try my best to meet the requirements of every service detail and give me a chance to repay the company's satisfaction! As always, I will do everything possible to do more and better.
Disadvantages: lack of passion and enthusiasm for work, lack of initiative and self-confidence.
Second, a whole new field.
Beauty is a brand-new field for me. Through continuous study and practice, I can cooperate well with my colleagues, superiors and teachers in my work. In every activity, I can analyze my clients with teachers or teachers, so as to achieve three in and three out, and tell the teachers about the unexpected situation of clients in nursing in time. Therefore, good results have been achieved.
Disadvantages: the understanding of customers is not thorough enough.
Third, actively participate in training.
Can actively participate in various activities and training organized by the company: can take the initiative to answer teachers' questions during training, successfully pass the examinations of various training courses, and obtain customs clearance passports. And can be applied to work.
Disadvantages: I still dare not share my feelings and experiences boldly. We must overcome this problem in the future.
Fourth, a positive learning attitude.
I will take the initiative to ask questions and professional knowledge from managers, shop assistants and sisters at the front desk: I will ask leaders and colleagues in time if I encounter difficulties or concentrated problems at work until the problems are solved, and always remind myself to have a good learning attitude.
Chapter 3: The time for plastic surgeons to sum up their work always passes quickly. In September, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and this brand-new job, earnestly performed my duties and worked hard to complete various tasks. The study and work in the past month are summarized as follows:
First, the work content:
During this month, I got a preliminary understanding of the specific business knowledge of the company's front desk clerk by watching, learning and asking questions. First of all, I summarized all my specific work contents:
1, responsible for the registration, reception and introduction of visitors and guests.
2. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.
3. Cooperate with the leaders to print, copy and write some documents.
4. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.
5. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis.
6. Be responsible for the distribution of company documents and notices.
7, report all kinds of problems in the work, put forward suggestions for improvement.
8, complete other or temporary work assigned by the leadership.
Second, the work harvest and experience
(A) study in practice, and strive to adapt to the work. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work at the front desk and the functions of various departments in the company in a short time.
It is said that the front desk is the external image window of the company. A short month has given me a new understanding and experience of this sentence. Guests visiting the reception company should be polite, kindly answer the phone, be careful in handling the daily affairs of the office, be open-minded and sincere in treating colleagues, and let me learn bit by bit at work, so that I can make continuous progress and benefit a lot.
(2) Learn the corporate culture of the company and improve yourself. Join Haiya, a big group, and feel "professionalism, vitality and innovation" from the dedication of leaders and colleagues. In such a good working atmosphere, I will devote myself to my work with a positive and optimistic working attitude, do my job well, find out the shortcomings in my work in time, communicate with the department in time, listen carefully to the opinions of leaders and colleagues, try my best to do my job well and be a qualified and competent employee. This is also the goal and direction of future work.
(3) Expand your knowledge and constantly improve yourself. I want to keep charging in my future work, expand my knowledge and reduce gaps and mistakes. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. These experiences have also made me mature, consider all kinds of problems more comprehensively, and prevent similar mistakes from happening again.
Three. Future plans
During this period, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the suggestions and development of the company!
Article 4: Summary of the work model of plastic surgeons Every beauty salon attaches great importance to the pre-job training of new employees, with the focus on adopting an indoctrination method. In fact, training is a big part of beauty salon culture construction. There is a quick and effective way to deepen these contents and let employees quickly integrate into the beauty salon. Beauty salon management experts said that it is best for beauticians to have a systematic training on beauty salon cultural knowledge by beauty training lecturers before joining the job. So how to train beauticians after joining the job?
First, training can effectively integrate employees into beauty salons.
Beauty salon culture itself includes four aspects: concept culture, system culture, behavior culture and material culture, which can make employees have a more comprehensive understanding of all aspects of beauty salons. In addition, beauty salon culture is a long-term accumulated value concept and behavior system recognized by beauty salons. Teaching them beauty salon culture can make them quickly integrate into beauty salons.
Second, most beauty salons have gaps and deficiencies in training.
Time investment: generally, no special time is arranged, but some related training is unconsciously carried out, which has not risen to a certain height. In the later work, it was not followed up in time, and the cultural work of the beauty salon was simplified as soon as it was finished.
In form: no normative text or lecture notes are produced, but some lectures are eclectic. At the same time, most beauty salons have not set up a special department for beauty salon cultural work, and only some staff or administrative staff work part-time, so there is no systematic study on beauty salon cultural work.
Content: mainly read some of my slogan ideas to employees. Everyone has never understood the importance of these contents to their future work, nor can they understand the concrete embodiment of these ideas in their work. Even if there is real cultural training, it is limited to the constraints of behavior and system, and the key point is what can't be done. The real core part of beauty salon culture has not been highlighted.
Third, several details that need to be paid attention to in preaching beauty salon culture
1, highlighting the role of culture and the focus of cultural construction, so that everyone can have a more systematic understanding of the culture of beauty salons at the first time, and establish their awareness that they must be consistent with beauty salons in their actions and thoughts. This work must be completed by a senior employee who understands the development course, strategic thinking and essence of beauty salon culture, including the development course, the core of beauty salon culture, some behaviors, institutional culture and effective cultural construction methods and carriers.
2. Many employees of large and medium-sized beauty salons still don't know the appearance of the top management of beauty salons after working for two or three years, let alone the attitude and thoughts of the top management of beauty salons towards employees. If employees are allowed to meet with the senior leaders of beauty salons on the first day, the newcomers will have a natural sense of closeness to the beauty salons and their leaders, and establish a sense of serving the beauty salons at the first time.
3. Prepare an excellent learning text, preferably a comprehensive introduction to all aspects of the beauty salon employee handbook, so that employees can learn anytime and anywhere, adjust and restrain their thoughts and behaviors.
4. Dynamic information control. Interact with new employees every once in a while, such as seminars and questionnaires for some employees, to understand the problems encountered by employees in the process of integrating into beauty salons, and provide targeted help and education.
Chapter 5: The essay summary of plastic surgeon's working mode How time flies, it's more than three months in a blink of an eye. At this time, when I need to go back and sum up, I feel from the bottom of my heart that life is in a hurry. The former student life made me feel far away, but now the job of beautician has gradually become natural, which may be a kind of happiness and an experience I should miss.
After more than three months of probation, I worked hard, made a lot of progress and learned a lot that I didn't have before. I think this is not only a job, but more importantly, it gives me an opportunity to study and exercise. From this stage on, I have a lot to learn from excellent beauticians. Life is a process of continuous learning. We should correctly position ourselves and examine our abilities in all aspects.
Next, I will continue to learn and strengthen from the following aspects:
(1) Basic knowledge of beauty: female physiological cycle, skin structure, human acupoints, beauty-related knowledge of traditional Chinese medicine, etc.
Basic beauty skills: various massage techniques, the functions and usage of various beauty instruments, the nursing process of various beauty projects, the efficacy and deployment principles of beauty salon products, etc.
Sales skills of beauty salons: etiquette reception, psychological communication, finding needs, judging customer types, answering customer questions, closing skills, etc.
(2) Beauty salon product knowledge: beauty salon product category, product structure, product efficacy, product composition, product selling point and product culture.
(5) Work system of beauty salons: morning meeting process, attendance, responsibilities, salary, answering phones, sending cards and collecting money.
In a word, in a short period of three months, although some achievements have been made, there is still a big gap from the requirements of the leaders. In the future, I will be more strict with myself, strengthen my study, strive to improve my professional level, give full play to my strengths, and finish every job actively, enthusiastically and meticulously.
The above is a summary essay of my beautician's probation period. In my past work, I am very grateful to the leaders and beauticians for their support and trust in my work. In the next work, I will work harder and make persistent efforts.