The reception process of the beauty salon directly affects the quality of the beauty salon service. Now I will introduce to you the beauty consultant reception process, I hope it will be useful to you!

Beauty consultant reception process 1. Welcome and guide

①Membership consultant Wear work clothes according to the morning and evening shifts every day, put on light makeup, check in after standardizing your appearance, put 5 business cards neatly in the pocket of your work clothes, and sit in the first designated seat at the front desk with a smile on your face as the top consultant. Keep your eyes on the lobby. When the greeter leads the guest into the door, all the consultants stand up and say in unison: Good morning/good noon/good afternoon/good evening, welcome!?

②The top consultant immediately Greet the guests with a smile, extend your left/right hand (looking at the direction of the reception area designated by the consultant from time to time) and say: "This way, please". The way to guide (right hand from the waist 45 degrees from the five fingers together, palm upward)

③ Take the guest to the consultant room (guide the guest to two chairs facing away from the door), the consultant quickly pulls the chair and asks When the guest sits down, the top consultant introduces himself with a smile, hands over his business card, and asks for the guest's last name.

Beauty consultant reception process 2, take a seat and introduce yourself

Consultant: Hello! I am the consultant of XXX Beauty SPA Club, my name is XXX, what is your surname!?

Customer: ?Your surname is Wang?.

Beauty consultant reception process 3. Tea service (tea service can be assisted by the welcome, first, second, and beautician)

Consultant: Ms. Wang, our club provides free services to members Carefully prepared cold water, warm water, XX and other drinks, which one do you need?

Customer: ?XX tea bar?

Consultant: ?This is the XX tea you need , please use it slowly!? (Slightly place the guest on the upper right side of the table as shown in the photo standard, 45 degrees with palms facing up, indicating naturally) (Sitting posture: At this time, the consultant sits down and leans forward slightly, maintaining an inclination of 45 degrees with the guest, facing Smile, close your legs, sit 2/3 of the way up the chair when talking to guests, keep your belly in and chest out, look sincerely at the customer's eyebrows, behave generously, warmly and politely, and place your hands naturally on the table. The eyes should show sincerity and kindness, and don’t look away.)

Beauty consultant reception process 4. Ask the customer’s media source

Consultant: Ms. Wang, this is your first time today. Are you coming to XXX Beauty SPA Club? Did you come here through an advertisement or a recommendation from a friend? (The consultant will learn about the customer's daily care and related care history in which clubs through preliminary understanding of the customer's source, and register it in the new customer profile registration card), you Did you drive here, or do you live near us? Are you in a hurry today?

Note: 1. Consultation on the club’s projects, including lifestyle beauty, SPA, slimming, equipment, treatment, etc.

2. Leave the customer’s detailed address and phone number to register on the new customer information card;

Customer: I was introduced by a friend to consult about nursing. ?

Beauty consultant reception process 5. Understand customer needs

Customer: For example: Do you mainly want to improve your face, body, SPA, etc. today, or what about other aspects? (According to Ask for specific information)

Beauty consultant reception process 6. Introduction to XXX Beauty SPA Club

Consultant: Ms. Wang, XXX Beauty SPA Club is the largest in XX City, with the most elegant environment and technology. The most unique and professional one, it gathers international advanced high-tech beauty and body care equipment, takes health as the guide, improves the sub-health condition of the human body, and achieves health and beauty from the inside out. It is the leading large-scale comprehensive club in Yinchuan. (The consultant took out the center membership treatment booklet and pointed to the picture to briefly introduce it) Among them are Shanghai Dongyantang beauty products, which combine skin care with beauty treatments to achieve perfect and beautiful skin. Charlotte from Germany and Qianmei from the UK are all original brands. There are SPA facilities, and the most distinctive feature is our special technology.

Beauty consultant reception process 7. Taking guests to visit

Consultant: Ms. Wang, I will take you to visit now With our environment and advanced equipment, how about deciding which projects to choose based on your needs? (See the new customer visit process standards)

Beauty consultant reception process 8. Return to the consultant room to ask about feelings and recommendations after the visit Project

Consultant: Ms. Wang, I just took you to visit Jin Beibei Beauty Club. How do you feel? Which Jin Beibei project are you interested in? What improvements do you need? ( Lead the way back to the consultant room, ask the guest about their feelings and purpose after the visit, understand the guest's needs during the visit, and observe the guest's interest throughout the process in order to make targeted recommendations.

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