Time flies and our work has entered a new stage. It's time to start making a work plan. What kind of work plan does your leader or boss expect to see? The following is a sample essay (generally 5 articles) of quality nursing service work plan compiled by me for your reference, hoping to help friends in need.
Quality nursing service work plan 1 20xx, our department will continue to keep up with the pace of the hospital, strive to build an excellent nursing team around the work plan of the nursing department, further develop quality nursing service, integrate the humanistic nursing concept of "patient-centered" into more specific work details, strictly grasp nursing quality and safety management, carry out innovative services and strengthen nursing training.
First, strengthen professional ethics and quality education, and improve the level of nursing service.
1, strengthen the construction of medical ethics, organize general medical staff to study politics regularly, and actively participate in anti-corruption activities carried out inside and outside the hospital.
2. Standardize the professional ethics of nurses, and prepare to interpret the Nurses' Regulations 1 time during the year.
3, earnestly perform their duties, supervise and urge the rules and regulations and the core system in place. Take patients as the center, enhance service awareness, strive to improve service quality, and establish a good image among the masses.
4. Organize department staff to learn relevant laws and regulations, and improve the legal awareness and self-protection ability of nursing staff.
The second is to pay close attention to the quality of nursing and reflect the continuous improvement of nursing quality.
1, according to the nursing quality assessment standards formulated by the nursing department, combined with the actual situation of our department, formulate the nursing quality control plan of our department.
2, the establishment of department nursing quality and safety management team, cooperate with the nursing department and nursing quality and safety management committee to carry out various nursing work. The department-level quality control team conducts quality control once every half month. The quality control content includes: ward management, basic nursing, nursing safety, graded nursing, nursing document writing, disinfection and isolation, first-aid articles and drug management.
3. Hold a monthly nursing quality evaluation meeting, give feedback on the inspection results in written form, analyze the main problems, put forward rectification measures, track the implementation, and report relevant major problems to the nursing department in time.
4. Organize general nurses to learn about quality inspection standards and related work systems every six months, and put forward preventive measures to ensure medical safety in view of the recent hidden dangers of nursing safety in departments.
5, strengthen the detail management and link management, to achieve a reasonable division of labor, responsibility to people, coordinated and orderly, to avoid hectic work. Discover potential safety hazards in time and take timely measures to nip errors, accidents and complaints in the bud.
6, according to the requirements of the nursing department, index requirements.
Third, strengthen the training of nursing staff and improve the overall level of nursing team.
Make a 20xx training and assessment plan for personnel at all levels, conduct a small business lecture and nursing rounds in the department once a month, learn new nursing knowledge and skills in time, and improve the comprehensive business ability and professional technical level of nursing staff.
(1) First-aid knowledge training 1, continue to carry out first-aid knowledge and skills training, and require everyone to master cardiopulmonary resuscitation, the use of simple ventilators, and skillfully cooperate with doctors for tracheal intubation and other related first-aid skills, and conduct an assessment every six months and make records.
2, the head nurse to participate in the rescue of critically ill patients and difficult patients.
(2) Continuing education and training
Actively participate in various forms of academic activities inside and outside the hospital, improve the theoretical level, and require nurses to complete 25 credits as required every year. And encourage young nurses to participate in nursing higher education, and constantly improve the academic level of the nursing team.
Fourth, continue to do a good job in "quality nursing service"
1. Organize nurses to learn the detailed requirements of the Ministry of Health on the evaluation of grade hospitals, constantly improve ward rules and regulations, and manage wards according to the evaluation requirements of grade hospitals. Refine measures, implement responsibilities, and continue to do a good job in "quality nursing service".
2. Make a feasible plan and schedule for high-quality nursing service activities, implement it as planned and record it. The head nurse randomly checks, guides and supervises neglected work, and timely gives feedback and rectification when problems are found.
3. Organize nurses to learn the spirit of quality nursing related documents, change the concept of nurse service and deepen the connotation of nursing.
4. Intensify publicity, and publicize quality nursing service through blackboard newspaper, oral explanation, hospital bulletin board and other forms.
5. Fully implement the system of graded management of nurses and performance appraisal of nursing staff, assess nurses according to their workload, work quality and patient satisfaction, and allocate nurses with injection fees for performance appraisal. There is an incentive mechanism.
Five, do a good job in teaching and scientific research
1. Strengthen the training of rotation nurses and practice nurses, make teaching plans and strictly implement them, and arrange small lectures according to the teaching content.
2. Encourage nurses to publish papers.
3. Send a nurse to Lequn campus for further study on gastroscopy and colonoscopy.
The second work plan of quality nursing service is to implement the spirit of the 20xx National Health Work Conference and deepen the key tasks of medical and health system reform, strengthen hospital clinical nursing work, consolidate basic nursing and comprehensively improve the level of hospital clinical nursing work. On the basis of summarizing the experience of quality nursing service in 20xx, according to the requirements of the Work Plan on Promoting Quality Nursing Service of the Ministry of Health, the core content is "implementing responsibility system and holistic nursing". Strengthen the promotion of high-quality nursing service in breadth and depth, fully mobilize the enthusiasm of nurses, explore the establishment of long-term mechanism and performance evaluation mechanism of high-quality nursing service, and provide safe, professional and full-course high-quality nursing service for more patients. According to the actual situation of our department, this year's work plan is as follows:
First, determine the work objectives.
Meet the basic needs of patients, ensure the safety and comfort of patients during hospitalization, ensure the effective implementation of various diagnosis and treatment measures, improve patients' satisfaction with nursing work, achieve the goals of patient satisfaction, social satisfaction and government satisfaction, and comprehensively promote quality nursing services.
Improve ideological understanding and strengthen organizational leadership. Through learning, general nurses can master the working standards of high-quality nursing service and apply them to clinical practice to ensure effective results. Reasonable division of labor, hierarchical management and energy level correspondence for nurses. Actively carry out the selection of star nurses with high quality service.
Second, the specific methods and measures
1. Organize general nurses to learn high-quality nursing service documents, basic nursing service standards and basic nursing service items for inpatients, so as to achieve ideological understanding. Organize nurses in departments to carry out special discussions on nursing services in combination with the characteristics of undergraduate courses. Draw lessons from the work experience of developing high-quality nursing service demonstration wards.
2. General nurses are required to strictly implement the nurse's code of conduct, abide by the hospital's rules and regulations and medical ethics norms, improve the nurse's performance appraisal system, and combine the assessment results with the promotion assessment of nurses according to the quantity and quality of clinical nursing work completed by nurses and the satisfaction of inpatients.
3, the implementation of the responsibility system, the patient stepped into the ward, the nurse has the responsibility to introduce the doctor in charge, the head nurse and herself, and introduce the ward environment. After the night nurse comes to take over, she should introduce herself to the ward, be on standby at any time, and patrol in place. General nurses should strengthen communication with patients, receive warmly by all staff, explain patiently, serve meticulously, actively help, send out kindly, consult by telephone and extend services. Improve the two-way communication channel between nurses and patients. Clarify the connotation, service items and working standards of clinical nursing service. Strengthen subjective initiative, assist doctors to implement diagnosis and treatment plans, closely observe patients' condition, communicate with doctors in time, communicate with patients at any time, and provide humanized nursing services for patients.
5. Strictly implement the stratified specialist training plan for nurses, strengthen the assessment of three basic trainings for junior nurses, including developing the knowledge level of senior nurses and infiltrating the knowledge of marginal disciplines into the training content. Innovate traditional teaching, try to use slide teaching form, check the randomization method to ensure the teaching effect.
6, strengthen safety awareness, nursing safety will run through the high-quality nursing service, strengthen the monitoring of all links, pay attention to quality, pay attention to details. First-aid drugs and equipment should be "five fixed and one guaranteed", and the disinfection and isolation system should be strictly implemented, and the qualified rate should reach 100%.
7. Each nurse is required to strictly implement 20xx years of basic nursing and professional nursing measures, rules and regulations and operating procedures, implement according to nursing procedures, adhere to the principle of "patient-centered", earnestly strengthen basic nursing, improve nursing services, improve nursing quality, ensure medical and health care, and prevent mistakes and accidents.
Quality nursing service work plan 3 xx years quality nursing service is based on last year's "quality nursing service" activity, in order to further deepen the connotation of "quality nursing service", with the theme of "improving professional quality and optimizing nursing service" and the opportunity of "dimethyl review", to improve service level and continuously improve nursing quality, and to do a good job in the whole process quality management of various nursing work with a rigorous attitude, that is, basic quality, link quality and terminal quality. Among them, the quality of links is the key. On the basis of summarizing the experience of "quality nursing service" in the previous year, the work plan of "quality nursing service" in xx year is formulated.
I. Guiding ideology
Guided by Scientific Outlook on Development, our department will deepen the service concept of "patient-centered", take the opportunity of "second evaluation" and take "improving professional quality and optimizing nursing service" as the theme, and strive to provide seamless, continuous, safe, high-quality and satisfactory nursing service for patients.
Second, the work objectives
Take patient satisfaction as the overall goal, lay a solid foundation, consolidate achievements, take patient requirements as the starting point and patient satisfaction as the foothold, and comprehensively implement patient-centered nursing work. Further deepen high-quality nursing service, enhance service connotation and continuously improve nursing quality.
Third, the work measures
1. Revise various systems and standards, and continuously improve and revise various rules and regulations, job responsibilities, workflow, disease care routine, and clinical nursing service norms and standards in our hospital. Continue to improve and revise the standards and methods of quality control inspection, improve the reporting and supervision system of nursing adverse events, and strengthen the management of critically ill patients.
2. Comprehensively improve professional quality and optimize nursing service.
(1) Strengthen the training of basic theoretical knowledge and improve the comprehensive quality and professional ability of nursing staff. Starting from the "three basics and three strictness", we should organize business training once a month, including basic theories of Chinese and Western medicine, specialist nursing, laws and regulations, service awareness, etc., strengthen the implementation of basic nursing and graded nursing, and ensure the quality.
(2) Improve the practical working ability of clinical nurses and cultivate the backbone of specialized nursing.
(3) Strengthen nursing professional technical operation training. Firmly master basic nursing skills, lay a solid foundation, organize nurse skill operation competition, further strengthen training, improve clinical nursing skill operation level, and thus improve nursing service level.
(4) Strengthen the study of nurses' etiquette.
(5) Take various forms of learning and training to improve the professional quality of nursing staff in the hospital, and improve the ability of nurses to observe the condition, implement nursing measures and record nursing documents.
3. Strengthen management to ensure nursing safety.
(1) Strengthen the management of key links of patients, such as patient transport, handover and ulcer. , and establish and improve the nursing process and management evaluation procedures. Grasp the key links such as nurse shift change and monthly nursing ward round, strengthen nursing management and ensure the realization of the goal.
(2) Strengthen the management of nursing safety monitoring, organize departments to investigate nursing safety hazards every month, analyze and discuss the reasons, analyze the reasons, learn lessons, and put forward preventive measures and improvement measures.
(3) Strengthen departmental management. Conduct irregular spot checks on ward management, basic nursing, nursing safety, medical record writing, nurse equipment, disinfection and isolation every week, immediately point out the existing problems and give feedback within a time limit, and summarize them at the monthly nurse work meeting; Quality control of high quality nursing wards.
4. Consolidate basic nursing care
Doing basic nursing well makes nursing work more standardized. Keep the sickbed clean and tidy, free of peculiar smell and stains, the articles are placed neatly and regularly, and the number of infusion drops conforms to the doctor's advice. Visit infusion patients frequently, be good at observing patients and solve problems in time.
5, strictly implement the overall nursing responsibility system.
(1) Flexible scheduling is implemented in high-quality nursing wards. You can work overtime when you are busy and have a rest when you are free.
(2) The high-quality nursing service ward has 1 team leader and 3 nurses, and each nurse cares for 10 patients. The responsible nurse provides patients with continuous and complete work from admission to discharge, including various treatments, medication, observation of illness, basic nursing and health education, so as to effectively provide high-quality nursing services.
Quality nursing service work plan 4 20xx 10 month, our department became a quality nursing demonstration ward. Under the guidance of hospital leaders and nursing department, general nursing staff earnestly study and understand the spirit of activities, change nursing concepts, work modes and management modes, and actively participate in the theme activities of "consolidating basic nursing and providing satisfactory services". Most of our departments are tumor patients, and the demand for basic nursing and life nursing is outstanding during hospitalization. It is very necessary to carry out high-quality nursing service. Through a month's exploration and practice, initial results have been achieved. In order to deepen high-quality nursing, make nursing more personalized, humanized and professional, and further improve the quality of high-quality nursing, the 20xx high-quality nursing service has the following plans.
The first is to further optimize the workflow.
Strengthen the morning shift (07: 00-08: 30) and the evening shift (16: 00- 17: 30), because these two periods are breakfast, dinner and bedtime washing, and many patients need life care. Therefore, under the favorable conditions of gradually enriching human resources, we can really provide patients with full-course, continuous and seamless quality care by implementing new workflow improved according to nursing needs, increasing nursing manpower and strengthening life nursing in these two periods.
Second, standardize the service process and simulate scenario drills.
Standardize the basic nursing process, organize and carry out a series of activities such as life nursing simulation drills such as ordinary patients' admission, critically ill patients' admission, patients' discharge scenario drills, "bedside shampoo, bath cleaning and dressing". Let quality nursing not stay in the form, but have connotation and reflect the characteristics of specialty.
Third, consolidate basic nursing and strengthen specialized nursing.
Taking the treatment of new patients and the nursing of critically ill patients as the breakthrough point, we should ensure the quality of nursing in the morning and evening and the completion of three shortages and six nets, conduct inspections in strict accordance with the requirements of grade nursing, strengthen diet education and management, implement basic nursing, and effectively prevent nursing complications. While consolidating basic nursing, continue to strengthen specialized nursing. Carry out distinctive nursing services and strengthen health education, such as chemotherapy knowledge, radiotherapy knowledge, prevention of complications of tumor patients, correct methods of turning over and patting the back, etc. And extend special care services to the community. Through the form of return visit after discharge, according to the physiological and psychological characteristics of patients, relevant knowledge guidance and common disease nursing were carried out.
Fourth, improve operational skills and strengthen the study of professional knowledge.
Strengthening the operation training of nursing staff, especially in five years, especially picc, cvc, various drainage tubes and nursing during indwelling, will bring the most intuitive feelings and profound impressions to patients and their families. Science keeps improving and knowledge keeps updating. "Learning is like sailing against the current. If you don't advance, you will retreat." Only by mastering more professional knowledge can you be more acute and calm in your work and truly reflect the quality and connotation of nursing.
Fifth, strengthen active service and improve communication skills.
To strengthen the professional ethics construction of nursing staff, we should put ourselves in the patient's shoes and truly be patient-centered and have patients in mind. Change the concept, change passive service into active service, move the nursing car and treatment car forward, and reduce or eliminate ringing. Further standardize the service terms, use the service terms according to the nursing service standards, and organize nursing staff, especially newly assigned personnel, to learn the standardized service terms, from how to correctly address and greet when receiving medical treatment, how to educate and communicate in operation, and how to solicit opinions sincerely when leaving the hospital. Enhance nurses' communication ability and service consciousness, and highlight humanistic care.
Six, improve the quality control system, the implementation of work efficiency.
Revise and improve the assessment standards for the work quality of the responsible team leader and auxiliary nurses, and incorporate them into the routine three-level quality control inspection. Strengthen quality evaluation, distribute nursing job satisfaction questionnaires to patients and doctors every month, and give material rewards to the best nurses every month, which is linked to performance appraisal. Further improve the detailed rules of performance appraisal of departments, truly reflect more work, reward the excellent and punish the poor, and mobilize the enthusiasm of nursing staff.
Work plan of quality nursing service 5 In order to further implement the overall nursing responsibility system, promote the continuous and in-depth development of quality nursing service, deepen the construction of professional connotation, improve the quality of clinical nursing and fully mobilize the enthusiasm of nurses in our hospital, the work plan of "quality nursing service" for 20XX years is specially formulated.
First, seriously train and organize the implementation of various systems, norms and standards.
The nursing documents revised in 20XX include: nursing routine, critical care routine, nursing work system and post responsibility, nursing technical operation standard, nursing safety management measures and workflow. On the basis of last year's training, our hospital will continue to carry out planned training and assessment at the hospital level and departments, and the nursing department will supervise the implementation, regularly check the situation of nursing staff and solve problems in time.
Second, strengthen the construction of nurses' core competence and improve their professional quality in an all-round way.
1, strictly implement graded training to improve the practical working ability and professional technical level of clinical nurses; According to the training plan of specialized nurses in the autonomous region, the training will be arranged in an orderly manner to train the backbone of specialized nursing and cultivate specialized nursing talents.
2, in a planned way to send nursing backbone and head nurse to the advanced hospital to take turns to study, visit and study; Actively organize head nurses to participate in various management training activities in nursing quality control centers and hospitals at all levels to promote the overall nursing management level of hospitals.
Third, strengthen patient health education and highlight the characteristics of Mongolian medicine.
1. The responsible nurse uses the health education manual, according to the routine treatment and nursing of common diseases in the department, pre-operation precautions, postoperative rehabilitation exercise methods, special diet, medication, etc., and chooses appropriate ways to carry out health education with the characteristics of Mongolian traditional Chinese medicine.
2, the department held 1-2 times a week collective education, the content involves disease self-prevention, medication precautions, family first aid knowledge, safety protection, etc.
Fourth, strengthen nursing safety management and improve service level.
(1) Strengthen the management of key links of patients, such as patient transport, handover and pressure ulcers. , and establish and improve the nursing process.
(2) Strengthen the implementation of nursing safety core system and various nursing operation norms, processes and routines, and highlight this work in the "Nursing Quality and Safety Month" in September.
(3) Strengthen the monitoring and management of nursing safety, organize departments to investigate the hidden dangers of nursing safety and analyze and discuss the causes of nursing adverse events every month, analyze the reasons, learn lessons, and put forward preventive and improvement measures.
(4) Strengthen departmental management. Conduct irregular spot checks on ward management, basic nursing, nursing safety, writing of nursing documents, nurses' instruments, disinfection and isolation. Immediately point out the existing problems and give feedback within a time limit, and summarize them at the head nurse's work meeting; Organize head nurses to conduct quality control and comprehensive evaluation on high-quality nursing wards every month, and rectify the existing problems within a time limit.
Five, consolidate the basic nursing, strictly implement the overall nursing responsibility system.
1, do basic nursing. Keep the sickbed clean, free of peculiar smell and stains, and the articles are placed neatly and regularly to make the patients comfortable; Correct implementation of doctor's advice, regular physical examination, careful observation of the condition, and timely solution of problems found to ensure the safety of patients.
2, ward fully implement the nursing responsibility system, the nurse in charge is fully responsible for patients from admission to discharge treatment, medication, observation, basic nursing and health education. To provide patients with continuous, full-course and high-quality nursing services.
3. Fully perform the duties of nurses. Close observation of patients' condition, timely communication with doctors, communication with patients, health education and rehabilitation guidance for patients, and psychological care.
4. Deepen the hierarchical use of nurses, assign responsible nurses according to the patient's condition, nursing difficulty and technical requirements, and the nurses with high seniority and strong ability are responsible for critically ill patients, reflecting the corresponding energy level.
5. Clinical nursing service fully embodies the characteristics of specialty, and each department enriches the service connotation according to the characteristics of the department, providing humanized nursing service for patients, ensuring the safety of patients and promoting their rehabilitation.
Six, strengthen the connotation construction, expand the scope of services
Constantly improve the connotation construction of high-quality nursing service in outpatient and emergency departments, operating rooms and auxiliary departments, implement the normalized high-quality nursing service model in the wards of the whole hospital, and actively carry out extended services. The Department of Community Services for the Elderly plans to continue to establish health records for the elderly over 65 years old in the community, hold lectures on elderly health care knowledge and "Mental Health Day" publicity activities in the mental health department, and combine the series of publicity activities of the planning department to extend specialized health education lectures to communities and families to provide patients with medication guidance, health education, chronic disease management and other services.
Seven, regularly solicit opinions from patients, and constantly improve the nursing work.
(1) departments hold monthly seminars to listen to patients' opinions and suggestions on quality care.
(2) The nursing department conducts a monthly survey on patients' satisfaction, including nurses' operating skills, gfd, health education, hospital environment, etc. According to the survey results of the patient service department and the nursing department, the hospital will publicize the generally good aspects, formulate rectification measures for the dissatisfied aspects of patients, and timely feed back the departments to rectify within a time limit.
Eight, actively explore, establish a performance appraisal incentive mechanism, and implement post management.
(1) The responsible nurses perform their duties. According to post management, nurses should obey the arrangement of hospital business development as the basis of performance appraisal.
(2) The performance evaluation measures of high-quality nursing service should adhere to the principles of objectivity, fairness and openness, and the distribution should be tilted towards clinical frontline nurses to mobilize the enthusiasm of nurses.
(3) Establish the performance appraisal registration of nursing staff, and reward them according to the attendance rate of responsible nurses, the number of nursing patients, nursing quality, technical difficulty, risk degree, satisfaction and department selection.
(4) Nurses evaluate their performance according to evaluation criteria.
(5) The nursing department evaluates the department according to the quality control standard of high-quality nursing service, and the evaluation result is used as the performance appraisal of the head nurse.
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