1 I was very dissatisfied with the first service and even asked me not to serve again next time. This is an aunt, but much younger. She refuses to call her sister, but it is not appropriate to call her aunt.
This client hasn't spent money for two years. The annual card she bought before was more than 500 yuan, and she could do facial care for one year. Then she bought two pieces 1000, which can be used for facial care for two years and eye care for one year. This eye care is a gift of eye essential oil. Many beauticians are reluctant to serve her with such a discount card, but I just arrived at the store and have no customers, so I have no right to criticize them. But my first complaint is because of this eye essential oil.
The first time I waited on her, she was lying on the beauty bed, her eyes closed and her face was expressionless. It is ok to do facial care. When I was doing eye care, my aunt said that your hands were dry and rough, and I ran out of eye essential oil. Don't wait on you next time, or your eyes will not work. So say this with a straight face. It sounds uncomfortable, but after all, customers are customers. The customer in the back was very inconvenient to get up, so I helped her up and knocked and pinched her to make her back comfortable, but she was still expressionless.
The second service not only changed my attitude, but also accidentally bought a card. The first time I was dissatisfied with the service, I sighed in the lounge. After listening, the manager asked me why and told the manager the situation. The store manager is still very worried. To be honest, I can't serve such customers to help me change, but I don't agree. I told the store manager that I wouldn't change, and I would redouble my efforts to conquer customers. Even if the customer doesn't want my service, I will try my best to serve her.
As soon as the customer saw that I was serving her, she said there was no one else, so I told her to give me a chance and I would give her a good service. The customer reluctantly asked me to serve. In this service, I not only did hand care to make my hands smoother before she came, but also learned eye skills with my master again to make them more familiar. At this time, customers also think that I am much more skilled, but I am still expressionless and reluctant. Then, through the last service, she was instructed that her shoulders were not good and her waist was not very good, so she deliberately massaged her arms and shoulders when applying the mask, and kept patting her shoulders and arms when helping the customer get up. She also deliberately asked her to put her waist on her stomach. When she went downstairs, she insisted on helping the customer with the bag and told her that her arm had scapulohumeral periarthritis and she needed to take less heavy things. She still has that expression, unwilling to say, a doctor in a Chinese medicine hospital asked you to remind me to take my hand off.
On the first floor, I told her about your manager. I'm worried that this customer will complain about my poor work again. I called the store manager with anxiety, and then I quickly hid in the corner for fear that she would criticize me. Unexpectedly, she actually asked the store manager what the price of the back massage course was. She wanted to take a course in body care and asked me to help her! I am happy, that kind of happy mood can't be expressed in any language. Although I didn't tell the customer about the project or sell it, this action represents the customer's satisfaction and recognition, which is the most precious to me.