Xiao Zhang is 23 years old. She had rib rhinoplasty in stages in Xiaoshan New Medical Beauty Hospital, Hangzhou. The cost of the operation is 38,000 yuan. Before the operation, she asked the hospital for a nose that looked natural, but it backfired. Now she feels that her nose looks unnatural and her nose is particularly sharp. Like the "eagle nose", the prosthesis feels like the skin is going to burst, the bridge of the nose is a little crooked, and the nostrils are much bigger. She doesn't think her nose looks as good as it did before the operation.
Xiao Zhang took out his photos before the operation. The nose in the photo is very different from the nose now, and even directly affects the overall effect of the face. Xiao Zhang said that when friends see her now, they all say that her nose is not good-looking and her face is not as delicate as before. So it's hard for her to accept the effect of the operation now.
So Xiao Zhang found a medical beauty hospital, but the hospital said that she needed to pay for the repair operation herself. Xiao Zhang believes that the hospital is responsible for the poor surgical effect. In addition, because the operation effect was not good, she didn't want to spend any more money in this hospital, so she rejected the hospital's solution.
The reporter came to the medical beauty hospital. Manager Zhang, the person in charge of the hospital, said that Xiao Zhang had undergone nose plastic surgery before rhinoplasty, so before the operation, they needed to take out the thread in Xiao Zhang's nose to do rib rhinoplasty. Because the skin of Xiao Zhang's nose will become thinner when it is taken and placed, the prosthesis at the tip of the nose will look like it has been pushed out.
In addition, manager Zhang thinks that it is subjective to look good or not. She provided a comparison of Xiao Zhang before and after the operation. She felt that Xiao Zhang's nose was much better and more delicate after the operation. So she felt that their operation had a good effect and the operation did not fail.
Regarding the problem of enlarged nostrils, Manager Zhang said that this is related to the plastic surgery effect chosen by Xiao Zhang. Xiao Zhang chose the nose of an online celebrity. The effect of this nose is like this, so she thinks it is not a problem in their hospital. Xiao Zhang disagreed with Manager Zhang, saying that he had never chosen this kind of celebrity nose on the Internet. Now she still can't accept the postoperative effect, so she offered a refund.
Manager Zhang rejected Xiao Zhang's request for a refund. Manager Zhang said that in the agreement signed before operation, they had informed Xiao Zhang of the possible risks after operation, and Xiao Zhang's nose was within the normal risk range. The hospital can adjust and repair Xiao Zhang's nose. As for the cost of the operation, we can talk about it later. Xiao Zhang rejected Manager Zhang's solution, and she said that she would reflect the matter to the market supervision department.
Bian Xiao wants to say: the effect of Xiao Zhang's nose surgery is quite different from what she expected, which is the main reason for this consumer dispute. Before doing similar surgery, consumers can reach an agreement with the hospital on the plastic surgery effect in advance, and the hospital can also put the reference effect map into the agreement, which can avoid the effect from being inconsistent with the agreement to some extent, and consumers and businesses can also have a basis to safeguard the legitimate interests of all parties.