1. Design customer satisfaction questionnaire. The contents include:
A unit
Customer satisfaction questionnaire
Month, day, 20 years
Customer name and telephone number
Contact address
Product information you need (name, model, specification, ordering method, etc. ):
Indicator customer satisfaction
Very satisfied, relatively satisfied, generally satisfied, dissatisfied.
(90- 100) (76-89) (60-75) (0-59)
quality
delivery date
service
price
Total score (percentage system) = quality score ×0.5+ delivery score ×0.2+ service score ×0.2+ price score ×0. 1= points;
Customer satisfaction conclusion:
Unit contact telephone number: fax
Other improvement opinions, requirements or suggestions (such as shortcomings, gap with similar products of other manufacturers, improvement direction, etc.). ):
Seal (or signature) of the customer.
Form the above contents from "customer name" to "customer seal (signature)" to form a "customer satisfaction questionnaire".
2. Design the statistical analysis table of customer satisfaction. The contents include:
Statistical analysis table of customer satisfaction
Month, day, 20 years
Customer Name Customer Satisfaction
Total score of quality, delivery time and service price
conclusion
Preparation: approval:.
Make a table from "customer name" to "conclusion". Time, preparation and approval are all off-balance-sheet. Just fill in the customer name and customer satisfaction data of each customer satisfaction questionnaire in the form. A conclusion can be drawn from the statistical analysis table: the satisfaction ranking of quality, delivery time, service and price and the scoring interval between them.
3. Send the customer satisfaction questionnaire to customers, and each customer will fill in one at a time. Please fill it out and fax or send it to your company, and the customer satisfaction survey will be completed. Fill in the customer name and satisfaction (quality, delivery, service, price, total score and other scores) of each customer satisfaction questionnaire in the customer satisfaction statistical analysis table. A table can fill in multiple customer satisfaction surveys, and then make statistical analysis of the above data to draw a statistical analysis conclusion. Don't forget to fill in the time of filling in the form, and both the preparer and the approver should sign it.
4. In this way, the investigation and statistical analysis of nursing satisfaction were completed.