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What if the case owner gives the social worker a red envelope?
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Can social workers accept gifts from clients?

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Sometimes, customers will give gifts to social workers to express their gratitude. Can social workers accept it? Some organizations have formulated policies on accepting gifts, while others have not.

On the one hand, the client gives the social worker a small gift to express his gratitude to the social worker, on the other hand, he may hope that the social worker can accept some of his statements and practices. Social workers may also be expected to pay more attention to the back of gifts, which may influence and control social workers, especially when gifts are particularly precious. Therefore, regarding whether social workers accept gifts from clients, there are some routine practices:

1. The center or social worker can set an authority on whether to accept the gift money, for example, the gift money cannot exceed 10 yuan.

Secondly, if the customer sends some small gifts to express his gratitude, such as a box of biscuits, a cake, some fruits, etc. These hard-to-preserve foods can be shared with colleagues or invited customers;

Thirdly, during the Spring Festival, we will send red envelopes to friends or family to express our blessings and celebrate the festival. If the client sends a red envelope to the social worker, we can accept it in person and express our gratitude: "I am very happy to receive your holiday wishes, and I will accept it, but I personally can't accept the money." If social workers can't get rid of it, they can suggest that the parties donate money to the donation box of the center or institution.

4. When the case has been referred or terminated, the case owner also gave a gift to the social worker, indicating that the case owner has a certain dependence on you. I hope social workers will continue to follow up. If it is a small gift, you can consider accepting it, but it is best to accept it in front of colleagues or others to avoid possible trouble.

If you are an intern or a new social worker, and don't know how to deal with the client's gift, you can consult your supervisor and discuss the decision with him.

We should pay special attention to the fact that, due to our national conditions and rural customs, sometimes directly refusing gifts from clients will make clients feel that social workers are unreasonable and affect service relations. Therefore, social workers need strategies and skills to explain the reasons to clients, explain the regulations of institutions and centers on accepting gifts, and let clients know that there are other ways to express their gratitude, such as sending cards, writing letters of commendation or leaving messages on message boards.

Answered on July 26th, 2022.

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