(1) General Manager's Office

The general manager's office generally has a general manager, several deputy general managers and "three subjects" (chief accountant, chief economist, chief engineer, etc.). ), and some enterprises also have assistants to the general manager, who together constitute the decision-making level of the enterprise and make decisions on major issues of the enterprise.

(2) Human Resources Department

The main responsibilities of the human resources department include: formulating various human resources management systems of enterprises, compiling human resources development and training plans, optimizing the structure and allocation of human resources, designing and implementing salary management schemes, and completing personnel recruitment, appointment, dismissal, deployment, assessment, rewards and punishments, training and dismissal.

(3) Administration Department

The main responsibilities of the Administration Department include: compiling and implementing plans and budgets for administrative management, corporate culture construction, brand management and information construction, establishing relevant rules and regulations, management standards and work norms, and completing daily administrative management, corporate culture and community culture construction, brand planning, logistics support, internal information management, information construction and external affairs liaison.

(4) Finance Department

The main responsibilities of the finance department include: adhering to principles, observing financial discipline and implementing financial rules and regulations; Prepare financial plans and do a good job in financial accounting, cost control, budget and final accounts management, financial analysis and financial management; Supervise and inspect the financial revenue and expenditure of various projects, supervise the safe operation of funds and assets, and increase revenue and reduce expenditure; Report the financial revenue and expenditure to the general manager's office regularly.

(5) Quality Management Department

The main responsibilities of the Quality Management Department include: operation and maintenance of enterprise quality management system, service quality supervision of various property projects, evaluation and supervision of customer satisfaction, management review, assistance in establishing quality management system for newly-built property projects, coordination of external quality audit, organization and coordination of internal service quality audit, customer service supervision and management, customer relationship management, customer complaint handling and customer satisfaction evaluation.

(6) Market Development Department

The main responsibilities of the market development department include: property management market investigation and research, property management market expansion, feasibility study and analysis of property projects, tender preparation, bid management, organization and coordination of early intervention management of newly acquired property projects, management and coordination of consultancy projects, etc.

(7) Management department

The main responsibilities of the management department include: formulating and decomposing the business plan and business objectives of enterprises, formulating the assessment system, indicators and standards of property projects, and organizing the target assessment of various property projects.

(8) Engineering Management Department

The main responsibilities of the Engineering Management Department include: engineering maintenance and operation guarantee, evaluation of qualified engineering maintenance subcontractors, bidding, budget and price evaluation and contract evaluation of various maintenance projects and engineering renovation projects, providing engineering technical support, engineering equipment operation and maintenance evaluation for various property projects, supporting the handover and acceptance of newly-taken properties and new projects in engineering management, and being responsible for or participating in the preparation of relevant engineering equipment management documents.

(9) Safety Management Department

The main responsibilities of the Safety Management Department include: supervising and controlling the safety management of various property projects, making overall arrangements for safety management guidance, making overall arrangements for safety inspection and safety management review, supporting and assisting the safety management of new projects, and being responsible for or participating in the preparation of relevant bidding safety management documents. Be responsible for the formulation and implementation of the company's safety management system and work plan, and supervise, guide, coordinate and assess the implementation of various projects; Complete safety inspection, safety complaint handling and regular fire safety inspection; Assist the project to investigate and deal with major safety accidents or emergencies.

(10) Environmental Management Department

The main responsibilities of the environmental management department include: responsible for cleaning and greening management, maintaining environmental sanitation, and supervising the cleaning and greening subcontractors of enterprises; Specifically responsible for guiding and supervising the daily maintenance of cleaning and greening of various projects; Responsible for the supervision, inspection and assessment of contractors; Responsible for formulating various management measures for environmental sanitation protection, organizing the preparation and implementation of major and medium-sized repair plans for project cleaning and greening.

What departments are there in the property?

Generally speaking, property companies are managed at different levels. The head office does not involve the actual business of specific property management, mainly administrative management. The management office (property center and branch) under the jurisdiction of the company is responsible for the specific property management of the project.

All levels of the head office

1, general manager's office

As the name implies, the office of the property manager and vice president.

2. Administration Department (Administrative Office)

Responsible for the company's administrative affairs, managing the company's official seal and license, dealing with the relationship between the company and departments at all levels, the company's management department for sending and receiving documents, and responsible for promulgating the company's various government decrees, rules and regulations. Responsible for signing various contracts in the name of the company.

3. Human Resources Department (Personnel Department)

Responsible for the company's human resources work, employee recruitment and dismissal, regular employee training, employee file management, employee assessment, promotion and level modulation, and the formulation of employee salary system.

4. Finance Department (Accounting Office)

Responsible for the company's financial management and payment of employees' salaries. Review all kinds of budget and final accounts reports.

5. Technology Department (Office of Chief Engineer)

Responsible for the public relations of engineering and technical issues, provide engineering and technical support for various property management offices, and conduct professional training and assessment for engineering and technical personnel. Cooperate with the property development department to receive and accept the project in the early stage.

6. Development Department (Project Development Office)

Responsible for external bidding, taking over new property projects, preparing the property management department in the early stage of new projects, and cooperating with developers to undertake projects.

7. General Affairs Department (Logistics Procurement Office)

Responsible for purchasing the company's shopping materials, cooperating with various property management offices to establish project logistics institutions, and undertaking the renovation of canteens, dormitories and pre-property office buildings in the property management offices. Responsible for distributing work clothes, employee cards and other items.

8. Property management offices at all levels (property service centers and branches)

Organization setup of property management office

1, project office

2. Customer service department (reception desk, housekeeping department)

Handle daily customer and owner reception, maintenance services, complaints, return visits, fees and other matters, and handle the owner's check-in procedures at the beginning of new projects.

3. Toll Collection Office

Responsible for collecting various fees from the owner, issuing various bills, temporarily storing the collected cash and property, and turning them over to the company's financial department on a regular basis. Responsible for regular financial reconciliation with the company's financial department. Responsible for the financial management of the property management office.

4. Order Maintenance Department (Security Department)

Responsible for the order maintenance and fire control of property projects, responsible for the duty and management of central control and fire control. Responsible for the parking management of motor vehicles and non-motor vehicles, and responsible for the safety inspection around property projects.

5. Ministry of Cleaning and Greening

Responsible for the sanitation and cleaning work and garbage removal work in the public areas of property projects; Responsible for the greening management and holiday decoration management of property projects; Responsible for septic tank cleaning and sewage discharge of property projects.

6. Engineering Maintenance Department

Responsible for the maintenance of public facilities, elevators and daily maintenance of property facilities. If the elevator is outsourced, the engineering department is responsible for contacting the outsourcing unit.

7. Logistics Department

Responsible for staff accommodation, catering, etc.

What are the main departments of the property management company?

General manager's office: The general manager's office is the decision-making body of the property management company. The general manager is fully responsible for the company, arranges and coordinates the work of the deputy general manager and various departments, and makes decisions on major issues. The deputy general manager is the assistant of the general manager, who handles the duties under the leadership of the general manager and completes the tasks assigned by the general manager and the manager's office meeting. Office: The office is a comprehensive office under the leadership of the general manager and also a comprehensive management department. Mainly responsible for the daily administrative affairs within the company, including drafting documents, organizing meetings, managing personnel, logistics, archives, training employees and receiving visitors. Finance Department: Under the leadership of the company manager, the finance department participates in enterprise management and does a good job in financial accounting. Financial personnel must supervise the safe and effective operation of the enterprise's funds and assets, be responsible for the collection of service fees, do a good job in tax declaration, and report the company's financial situation to the general manager frequently according to the relevant national financial management policies, regulations and enterprise rules and regulations. Management Department: The management department is responsible for environmental sanitation, environmental protection, greening, safety, fire control and vehicle management in the property management area according to the company's plans and arrangements. Service Department: The service department should set up various service outlets according to law, carry out agency business, supervise and inspect the service attitude and law-abiding situation of service outlets, and provide quality services to all kinds of users in the property management area to the maximum extent. Engineering Department: Engineering Department is the technical management department responsible for property maintenance and equipment operation. Its main function is to repair and maintain the houses and supporting equipment in the property management area, and organize managers to maintain and manage the houses and buildings and various supporting equipment in the property management area. Ministry of Supervision: The main function of the Ministry of Supervision is to inspect and urge all departments of the property management company to abide by the law, correct unhealthy practices in the industry, and handle complaints from owners, users and internal employees to all departments. Ministry of Industry: under the leadership of the general manager, do a good job in property registration management, keep the drawings and materials well, and provide relevant property information to all departments in time. Leasing Department: The responsibility of the leasing department is to expand the leasing business, improve the rental rate of the property and strive to improve the economic benefits.

What is the position of the property management company? What are the specific responsibilities?

The job description of each service post of the property management company is as follows: 1. The job responsibilities of the property manager are 1. Be fully responsible for the comprehensive management of the properties under its jurisdiction, implement ISO9000 quality management system and ISO 14000 environmental management system, and complete the annual management objectives and economic indicators signed with the company. 2. Formulate the annual and monthly work plans of the Management Office and organize their implementation, and accept the guidance and supervision of the Head Office and superior departments in business. 3. Responsible for the implementation of inspection and supervision system. 4. Reasonably allocate personnel, coordinate the division of labor and cooperation of each post, take responsibility to people, and care about employees' lives at the same time to ensure that managers have a good mental outlook and a positive work attitude. 5. Be responsible for the examination and approval of property decoration under its jurisdiction, coordinate and handle violations and complaints, and implement safety and fire prevention work. 6. Coordinate the relationship between this department and water supply, power supply, industry and commerce, property management and other relevant departments to facilitate all work. 7. Seriously complete other duties of the management office and other tasks arranged or entrusted by the company. Second, the property manager assistant job responsibilities 1. Assist the manager to complete all the work of the management office. 2. Seriously complete all the work in charge. 3. Acting as the manager in the absence of the manager. 4. Have the right to put forward suggestions for rewarding and punishing subordinates to the manager. 5. According to the relevant regulations of the labor department and personnel department, make plans in the company, handle the recruitment and transfer of management staff according to procedures, and deal with the abuse of private recruitment in the department. 6. Have the right to handle customer complaints within the scope of their duties. 7. Have the right to deal with emergencies within the scope of work. 8. Have the right to arrange the work of subordinates by themselves. Three. Responsibilities of property management manager 1. Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity. 2. Check and supervise the ground cleaning of roads and green areas within the building red line. 3. Warmly receive business owners, handle customer complaints about services in a timely manner, and make records. 4. Conduct regular training and assessment for employees in this department, and constantly improve the professional level and service quality of employees. 5. Coordinate the relationship between this department and other departments, and rationally allocate human and material resources. 6. Responsible for the preparation of purchasing plan of cleaning products and the verification of purchased items, and control their rational use, and assist the warehouse manager in rational storage, use and custody. 7. Responsible for collecting the rent and property management fees of the business households. 8. Other temporary tasks assigned by superior leaders. Four. Responsibilities of property management clerk 1. Responsible for the department manager, preside over the overall work of the office, strictly implement the instructions of the manager, and have the right to inquire, check and supervise the implementation of the work of various departments. 2. Responsible for arranging the drafting and review of all kinds of manuscripts of the company, and have the right to inspect and supervise the implementation of post responsibility system at the operational level, find problems in time, put forward rectification opinions, and implement the reward and punishment system. 3. Strengthen contact and communication with various departments, avoid passing the buck on specific issues in the work, and have the right to coordinate the work operation and interpersonal relationships of various departments. 4. Strengthen business study, improve ability, promote the standardization, scientification and modernization of the work of various departments, and have the right to put forward opinions and suggestions on innovation and reform to the company leaders. 5. Abide by the principle of confidentiality, urge relevant departments and office staff to strengthen document management, strictly implement the meeting system, and enhance the concept of confidentiality. All decisions, resolutions, instructions, etc. Content that has not been formulated by the company has no right to spread. 6. From the economic point of view, examine and approve the procurement of office supplies of various departments. V. Responsibilities of the Property Administrator 1. Under the leadership of the manager of the property management department, specifically exercise the functions of management, supervision and coordination of services. 2 responsible for building cleaning, greening, public security, maintenance, reception, return visit and other services management. 3. Fully grasp the use process of building property public facilities and equipment. 4. Coordinate the manager to send documents related to property management. 5. Attend the regular meeting of the department chaired by the manager, summarize the work of the current month and make plans for next month. 6. Be responsible for finding unqualified service items in the operation, tracking and verifying them, and handling complaints from operators. 7. Collect valuable property information and make suggestions to promote the development of the company's property management. 8. Complete all tasks assigned by the manager. Six, the property business administrator job responsibilities for China real estate developers to find real estate information. ......

What is the responsibility of property management?

According to the Property Management Regulations, 1. The responsibilities of the realty service enterprise mainly include:

"(a) responsible for the daily maintenance, maintenance, operation and management of * * * parts and * * facilities and equipment;

(two) the establishment of security measures and the maintenance of public order in the property management area;

(three) the maintenance and management of * * * green space, flowers and trees;

(four) to maintain the environmental sanitation of the property management area;

(5) Other property services. "

Two, the specific responsibilities of property services companies (management focus) mainly include:

1, Maintenance and maintenance of the property and its supporting facilities. For property, mechanical and electrical equipment, air conditioning system, water supply and power supply system, telecommunications system, public facilities, etc. It must be in good working condition to ensure the normal and safe use of the property, and it is impossible to wait for the fault to be repaired. Regular maintenance can prolong the service life of the property and provide basic use guarantee for the owners and tenants.

2. Strengthen public security and fire control management, and provide living and office security for owners and tenants. We should do a good job in public security management, undertake the safety, security and vigilance in the building and the community, and even eliminate all kinds of interference to keep the community quiet. Whether it is a residential area or other types of property, only a good public security environment can ensure the safety of life and property of owners and tenants and eliminate their worries. Do a good job in the maintenance of fire-fighting equipment, and ensure that the fire-fighting equipment 100% is in good use. It is necessary to establish and implement the fire control system and strengthen the management of the fire brigade.

3. Do a good job in cleaning the property and the surrounding environment, including the discharge and removal of garbage, various wastes, sewage and rainwater, so as to maintain a clean and hygienic environment and provide a clean and comfortable living and office environment for the owners or tenants. A clean and tidy environment gives people visual beauty and psychological comfort.

4. Do a good job in greening construction and maintenance in the property management area, and provide a good ecological environment. Especially grassland greening and flowers and trees conservation are very important to create a beautiful and pleasant environment.

5. Do a good job in traffic management of buildings and communities. The contents include the management of parallel traffic and vertical traffic (elevators and escalators) in the community, as well as the cleaning of passages, roofs and other spaces and the maintenance of street lamps.

6. Strengthen vehicle management to prevent vehicles from being lost, damaged or causing accidents. It is required that the driving routes of residential areas and buildings be clearly marked, vehicles should drive at a speed limit, vehicles in the property area should be parked uniformly, and roads and corridors in the property area should be kept unblocked.

7. Do a good job in financial management. First, do a good job in the collection and use management of maintenance funds and reserves to ensure the healthy and smooth progress of property management.

8. Deal with the property insurance of the property and ancillary equipment in time to avoid huge property losses to the owners due to natural disasters.

9. Do a good job in community management, create a healthy and civilized community culture, and strive to establish friendly and harmonious new interpersonal relationships. At the same time, assist * * in social management and promote the civilization and progress of the whole society, such as engaging in demographic statistics, family planning, crime prevention and other aspects within the scope of managed property.

10, contact * * * and * * * public institutions about public * * municipal facilities.

1 1. Establish property files, keep abreast of changes in property rights, and maintain the integrity and unified management of property.

If the owners think that the property service enterprises in their residential areas have not fulfilled their duties, they can put forward rectification opinions to them or report them to relevant departments. If the problem still cannot be solved, the owners' meeting can be held to decide whether to dismiss the property service enterprise and choose a new one.

Hope to adopt! ! ! !

What are the main departments of the property management company?

Mainly the security department; Responsible for monitoring, entrance and exit. Cleaning department; Responsible for cleaning and greening.

Engineering department; Responsible for water and electricity facilities.

What positions do property companies have?

Order maintainer, environmental cleaner, greening maintainer, and the foreman of these three, as well as the maintenance department, where there are maintenance workers, maintenance workers foreman, then the receptionist, cost engineer, and deputy manager of the building (community). Then there are various departments of the property management company (finance department, engineering department, business department, etc. ), and there are department staff and deputy managers in the department, then there are office directors and deputy directors in the office, and then there are deputy managers and general managers in the company. Where there is a state-owned enterprise, there is a secretary. You want to do this, you choose.

What does the property generally do?

Quality standard of property management service

I. Maintenance, conservation and management of the * * part of the property

1, daily management and maintenance of * * * parts of the house, with complete maintenance records and maintenance records;

2. There are no messy buildings outside, and the appearance of the fa? ade is kept clean and unified;

3, daily patrol 1 time residential area unit door, stair passage and other parts of the * * * with doors, windows, glass, etc. , make inspection records and timely maintenance;

4, according to the actual service life of the house, regularly check the use of the parts of the house that need maintenance, and organize maintenance in time within the scope of minor repairs; If it belongs to the scope of major or medium repair, timely prepare the maintenance plan and the use plan of special maintenance funds for residential buildings, submit reports and suggestions to Party A, and organize maintenance according to Party A's decision;

5. The intact rate is over 98%.

II. Operation, maintenance, conservation and management of property facilities and equipment * * *

1. The machine room should be kept clean and ventilated, without running, running, dripping, leaking and rodent damage;

2, easy to endanger personal safety facilities and equipment have obvious warning signs and preventive measures;

3. Have an emergency plan for all kinds of sudden equipment failures that may occur;

4. The manned elevator operates normally for 24 hours;

5, street lamps, corridor lights intact rate of not less than 98%;

6, establish * * * facilities and equipment files (equipment account), facilities and equipment operation, inspection, repair, maintenance and other records are complete;

7, fire control facilities and equipment in good condition, can be enabled at any time, the fire escape;

8. The intact rate is over 99%;

9. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance, it should be maintained in time within the scope of minor repairs;

10. If it falls within the scope of major or medium repair or needs decoration, it shall promptly prepare a plan for maintenance, renovation and decoration and a plan for the use of special housing maintenance funds, submit reports and suggestions to Party A, and organize maintenance or decoration according to Party A's decision;

1 1, the secondary water supply tank is cleaned according to the regulations and regularly checked, and the water quality meets the hygiene requirements;

12, and the timely rate is over 98%. Zhesangang real estate development co., ltd. Fuzhou branch

Three. Cleaning of the use parts of the property and related sites, collection and removal of garbage, and dredging of rainwater and sewage pipes.

1, the garbage in the floor is removed twice a day, and the garbage is bagged to keep the trash can clean and odorless;

2, residential roads, squares, parking lots, green spaces, etc. Sweep the floor twice a day, the elevator hall and corridor twice a day, and mop the floor 1 time per week; * * * Use the mop in the lobby on the first floor every day 1 time; Scrubbing stair handrails every day 1 time; * * * Clean the parts glass every week 1 time; Rainwater and sewage wells are inspected once a month 1 time, and cleaned in time according to the inspection; Septic tanks shall be inspected once a month 1 time and cleaned once every six months 1 time. If any abnormality is found, clear it in time;

3, shell box or trash can, garbage removal twice a day;

4, according to the local actual situation on a regular basis for disinfection and pest control;

5. The intact rate is 98%.

Fourth, the maintenance and management of public greening

1, there are professionals to implement greening maintenance management;

2, lawn growth is good, timely pruning and replanting, no weeds, sundry;

3. Regularly organize watering, fertilizing and loosening soil to prevent waterlogging and freezing; Spraying drugs regularly to prevent pests and diseases;

4. Flowers, hedges and trees should be trimmed and reshaped in time according to their varieties and growth conditions to maintain the ornamental effect;

5. The intact rate is over 98%.

Verb (abbreviation of verb) vehicle parking management

1. Vehicles entering and leaving the prone areas shall be managed by license plates to guide vehicles to pass and park in an orderly manner;

2, check the parked vehicles, found abnormal or relics timely notify the owner;

3. Patrol the parking area, standardize and guide the parking order of vehicles, and repair the damaged facilities and equipment in time;

4. The accident rate should be controlled below 2%.

Six, public order maintenance, security and other matters to assist in the management.

1, the main entrance of the community is manned 24 hours a day;

2, key areas, key parts at least 1 hour/time;

3. Good safety monitoring facilities and 24-hour monitoring;

4. Implement temporary pass management for laborers such as decoration and housekeeping who enter and leave the community;

5. Emergency plans shall be made for emergencies such as fire fighting, public security and public health, and the incidents shall be reported to Party A and relevant departments in time, and corresponding measures shall be assisted.

Seven, decoration management services

1, in accordance with the relevant provisions of the residential decoration management and temporary management regulations, establish a sound residential decoration management system. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site 1 time every day. If it is found that the removal or alteration of public pipelines affects the appearance of the house, endangers the structural safety of the house and damages the public interest, it shall be dissuaded in time and reported to Party A and relevant owners. ......

What does the work of the property specifically include?

Hehe, the property manager really doesn't have a specific job. It's normal for you to have this experience. Your second task is to collect all the property fees, and the leader will look at the payment of the property fees. Reading newspapers and drinking tea after a day's work are all the same.

What are the positions of the property management company?

Property manager (property manager certificate), accountant (accounting certificate is the best), engineer (engineer certificate), plumber (certificate), security guard, cleaning and customer service personnel. The above personnel are essential.