Article 11. Safety Management
1), do a good job of public security management in the community and maintain good public security order.
2), learning rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.
3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.
4), do a good job of fire safety in the community, and strive to have no fire safety accidents throughout the year.
5) Strengthen military training and improve the overall military quality of department employees in 20XX.
6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.
Second, the engineering maintenance management
1) Manage, repair and maintain the operation of electricity, water supply and drainage, fire control, intercom monitoring and public facilities in the whole community to ensure the normal work of various equipment and facilities in the community.
2. Strengthen the supervision and management of decoration households.
3. Provide paid services for the owners.
Third, the management of environmental sanitation.
1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.
2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.
3) Require the cleaning department to comply with the requirements of the developer.
Fourth, customer service management.
1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.
2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.
3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.
4) Improve the customer service system and process, and basically realize institutionalized management.
5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.
According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.
Fifth, improve the daily management of the management office, carry out convenience work, improve the satisfaction of the owners, standardize the daily work with the system, improve the community security, transportation, greening, public facilities and equipment maintenance, satisfy the owners, vigorously carry out paid services such as housekeeping service, garden maintenance, water and electricity maintenance, and increase the diversified operating income of the management office while providing quality services for the owners.
Six, according to the company's annual plan, to create a civilized and harmonious community.
extreme
1. Seriously implement the implementation of ISO9000 family standards advocated by the Group, do a good job in daily work and improve the service quality of the company. This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better and win glory for the school and the collective.
2. Rectify the ranks of cadres. The property management company is integrated from the original four centers, with a large number of employees. At the beginning of the company, cadres did not compete for posts. After nearly a year's work, some cadres are competent for this job, while others still lack the ability. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.
4. Actively promote the transition from appropriation to payment. For property management companies, it is very important to change allocation into payment. Judging from the current school operation, the operation of property management companies is struggling. Especially now, there are unclear rights and responsibilities in student apartments, property buildings and school management departments of property companies, which brings some inconvenience to our work. For example, what is the definition of zero repair and the scope of maintenance? How to draw a line? There is no clear explanation yet. And our maintenance personnel, according to the instructions of the leaders, all the projects that have the ability to repair are repaired as soon as possible, regardless of whether they are within the scope of our company's authority. Such unclear maintenance of rights and responsibilities has brought great difficulties to our work, especially the lack of funds, which has put our work in a dilemma. Therefore, we must actively promote the transformation from appropriation to payment, so as to fulfill their respective responsibilities and obligations and completely avoid prevarication.
5. Staffing, creating posts, reducing staff and increasing efficiency. Considering the huge team of property management companies and the shortage of funds, the company is prepared to attract young and promising people to work as much as possible, and does not allow people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.
6. Train cadres and employees in a planned and step-by-step manner. Before last week, we had a week of training from level 5 positions to team leaders. After the training, each team leader wrote about 1500 words, which is generally considered necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.
7. Mobilize the enthusiasm of all employees in the company and generate income through multiple channels. Of all the companies in the logistics group, our property management company has the lowest income-generating ability, because all the work is centered on the theme of service, and it is difficult to generate income. However, although it is difficult, we must try our best to create income. If you can earn a dollar, you will never earn a dime. Try your best to do a good job of income generation. The specific measures we envisage are:
(1) Conduct domestic business. A large number of property companies are cleaners and many cadres have such practical experience. It is more in line with our company's current reality and a starting point for income generation to start from the hygiene and cleanliness in housekeeping.
(2) Fixed-point, fixed-point and quantitative cleaning of office buildings, teaching buildings and teachers' offices. In order to let teachers have more time to work and study, we are willing to solve these complicated things for teachers.
(3) flower rental and trading business. My property management company has a greenhouse in the school management department, and now it only provides flower rental business for the conference. We consider expanding our business with limited resources on the basis of the existing scale of the greenhouse, and putting flowers where they are needed on holidays or festivals. On the one hand, it can provide good service, on the other hand, it can also generate income.
(4) undertake small-scale greening projects. We are unable to undertake large-scale projects for the time being. Due to objective reasons, we can only reach an agreement with the Logistics Management Office to undertake small-scale greening within our capabilities.
(5) Strengthen and increase paid services for students. At present, there are two kinds of paid services for students by property companies, one is automatic coin-operated washing machine; The other is to install pure water dispensers in student apartments to provide paid drinking water. This not only facilitates students' daily life, but also generates income for the company. In addition, the leading group of our company has put our heads together and worked hard to serve students, achieving a double harvest of social and economic benefits.
Tisso
First, environmental greening.
Plant management, newly bred nearly ten cycads. Please take good care of the children and don't trample on them.
Prune the trees in this area.
Second, the environment is clean.
Do a good job in environmental sanitation and regularly kill rats, ants, flies, cockroaches and mosquitoes.
The garbage collection time in the community is before noon 12: 00. Please ask the host to leave the garbage outside the door so that we can send someone to collect it. Don't leave it outside other neighbors' doors. We will announce the room numbers of residents who do not meet the requirements of the community and report to the relevant departments.
Previous Page 1 2 Next Page