The main feelings are: 1, the management mode is good, and the management methods of the business hall are diverse. Such as: week star, month star and season star.
The director on duty is an old shop assistant who has worked in the business hall for ten years. He has a good eloquence. For those who come to the business hall for unannounced visits, they are alert and knowledgeable, can do a good job in reception, can take the initiative to greet customers and make customers feel better, so Changde can win the first place this time.
3, the shopping guide can take the initiative to say hello to each customer, so that customers feel at home, greatly enhancing the impression of unannounced visitors.
4. Customer complaint, consultation and on-site management are separated. Complaints and inquiries are handled by a special reception room, which reduces the noisy scenes of customers at the front desk. When there is a problem, someone can handle it. The duty officer only needs to do a good job in site management. This greatly reduces the workload and pressure of the director on duty, and can concentrate on site management.
5. There is only one rest area, and there are few stools in the lobby, so that customers can leave the business hall after handling business, which reduces the number of customers who rest and enjoy the cool in the lobby, and also prevents some low-end users from staying in the business hall for too long.
6, class affairs arrangement is reasonable, the shop assistant can have enough rest time.