Northeast of the waiting hall (2F railway ticket office north 1):* * 4 manual ticket sales windows (24-hour ticket sales) and 2 self-service ticket vending machines1(24-hour ticket sales).

Northwest of the waiting hall (2F railway ticket office north 1):* * 7 manual ticket sales windows (opening hours: 8: 00- 19: 00), self-service ticket vending machines 1 1 (opening hours: 5: 30-22: 00).

Southwest side of waiting hall (south side of 2F railway ticket office): * * 4 manual ticket sales windows (opening time: 8: 00- 19: 00) and 22 self-service ticket vending machines (24-hour ticket sales). ?

Ticket Office at West Square 1F (platform floor): * * * There are 4 manual windows (opening hours are 8:00- 19:00) and 8 self-service ticket vending machines (opening hours are 5:30-22:00). * * There are 28 ticket gates on the departure floor, 1.

The basement is the arrival/transfer floor, and there are two ticket outlets in the exit hall, which are in the southwest and northeast respectively. Southwest of the departure hall: * * * 4 manual ticket sales windows (opening hours: 8: 00- 19: 00) and 8 self-service ticket vending machines (opening hours: 5: 30-22: 00).

Northeast of the departure hall: * * 5 manual ticket sales windows (opening hours: 8: 00- 19: 00) and 9 self-service ticket vending machines (opening hours: 5: 30-22: 00).

Related facilities

There is a passenger service center in the waiting hall, which provides services such as guiding consultation, key passengers, public security certificate making, lost and found, and red hat paid luggage handling service. The information desk in the transfer hall provides consultation and guidance services, and provides passengers with sewing kits, nail clippers, feminine products, first-aid medicines, hand-drawn maps of Hangzhou, postcards of East Station Hub, wheelchair and stroller borrowing services, and paid shuttle bus services.

The automatic ticket vending machines in hangzhou east railway station are distributed on the waiting floor, the exit floor and the platform floor. Among them, there are 5 1 ticket vending machines on the north and south sides of the waiting floor, which can take care of passengers from all directions. There are 37 automatic ticket collection machines in the two self-service ticket collection places on the outbound floor, which are located on the east and west sides of the outbound floor respectively. There are 28 self-service ticket vending machines in the "1 F Railway Ticket Office (East)" ticket office in the east transfer hall on the platform floor (underground1floor).

At the East Railway Station, you can go to the "No.7 Window of Beier Ticket Office" on the second floor to handle temporary id card. One-inch photo and ID number are required. If you don't have an inch photo with you, you can take photos at the "North Second Entrance" on the second floor.

At the East Railway Station, passengers can get off the high-speed train without security check and directly enter the subway station to realize "seamless transfer". If passengers enter the East Station Hub from the outside, they need to take the subway at the East Station and go through the security checkpoint before entering the station.

Reference to the above content: Baidu Encyclopedia-hangzhou east railway station (Hangzhou Railway Station, Zhejiang Province, China)