In the contact with Ms. Li Na, the founder of Shandong Tea Group, it is hard to find that this is the chairman of a group company that has been deeply involved in the customer service outsourcing service industry for 14 years, with more than 12 branches, more than 2,500 employees and more than 20,000 cooperative customers. On the contrary, it is her innate sincerity, low-key and pragmatic diligence and simplicity. It is easy to give people a kind impression of the big sister next door, let people put down their usual precautions and wariness without freedom and independence, and it is easy to walk into a relaxed, cheerful and frank environment. If you think about it carefully, it's more like a higher emotional intelligence that she, as a representative of a female entrepreneur, exercised and mastered in the 14-year business war: sincerity!
Sincerity-Open the Door of Business Opportunities in Customer Service Outsourcing Service Industry
In the early days of their business, Shandong Tea Group and Ms. Li Na also experienced the difficult dilemma of being indifferent, the struggle of family and career choice, and the choice between present and future ... Fortunately, they inherited the good training of her predecessors, "Sincerely studying can do anything, and sincerely making a career is all-encompassing", with a spirit of pragmatic struggle, courage and responsibility in the bones of Shandong people. From a small seller of an e-commerce platform who was unable to make ends meet and had only a few people at that time, he stumbled all the way, constantly refining his team's core advantages in the customer service field and constantly adjusting trial and error. At the same time, he saw and grasped the opportunity of the rise of e-commerce and resolutely transformed into a provider focusing on customer service outsourcing products, services and solutions.
In the early market, the customer service outsourcing products and services launched by Li Na and her team were not so inclusive, so Li Na led the team to explain the prospects and future of e-commerce development, as well as the key and importance of customer service. At the same time, she has paid more attention and efforts than running her own shop, which has brought real changes and considerable benefits to customers. With the gradual rise of fame and the vigorous development of e-commerce industry, Li Na and her team finally ushered in the spring of career turning point. Since then, Shandong Tea Group has continued to grow and develop, and the customer service outsourcing products and services provided to the market have become increasingly mature and standardized. While helping the e-commerce business of many small and medium-sized businesses to a higher level, it has also been favored by many brand enterprises.
Looking back at the initial stage of the business, Ms. Li Na, the chairman of Shandong Tea Group, said: Our initial intention is pure, that is, we want to impress customers with our own customer service outsourcing products and services and win customers with our own professionalism and ability. We are full of confidence in our customer service outsourcing products and services and the future development prospects of e-commerce. We treat every customer we meet sincerely, without exaggeration or boasting. We only provide sincere cooperation for our customers and provide services that satisfy our customers and ourselves. This is probably the secret of our luck!
Honesty —— Building the reputation of customer service outsourcing service industry
It is said that "enterprise culture is the culture of enterprise leaders", which is particularly prominent in Shandong Tea Group. Throughout the development process of Shandong Tea Group, it will be difficult to maintain a thriving enterprise development trend in the fierce market changes without the enterprising spirit of constantly consolidating the product base and improving the service quality.
Close contact with and understanding of Shandong Tea Industry Group, we can have an intuitive understanding of the good qualities of sincerity, pragmatism, tenacity and responsibility nurtured by Qilu earth on tea people, and we can also see more clearly the open, enterprising, innovative and enterprising professional mentality of tea people advancing with the times. In the vast workplace, those youthful faces give people the impression that they are simple, clean and comfortable, and everyone is busy with their work seriously. The lights in the conference room are always on, and they are often busy until the early morning; The honor room is full of medals awarded by customers and various organizations and associations; There are batches of first-line customer service personnel entering and leaving the training room all the year round; In the office of the project team, customer product information, customer service documents, pre-sale, in-sale and after-sale service standard processes are constantly displayed, which makes people easily think that this is actually a merchant specializing in e-commerce business.
Ms. Li Na, the founder of Shandong Tea Group, said that we clearly know that we are engaged in the service industry, and we also clearly know what kind of service our customers want. The customer service outsourcing products, services and solutions provided by Shandong Tea Group are to solve problems for customers. Only when we can help customers solve the problems they face, can we have our own value, prove our own value, and have the opportunity to create more value with customers.
Nowadays, Shandong Tea Group not only continuously studies high-quality products and forges high-quality services at the business level, but also makes use of modern Internet technologies such as big data and AI early, and takes the lead in laying out the planning of the future intelligent customer service field before the industry. Clear strategic development planning, pragmatic team style, excellent corporate culture, a sincere female entrepreneur, a professional provider of customer service outsourcing products, services and solutions, the future of Shandong Tea Group is worth looking forward to by every business partner.