(a), after the occurrence of medical complaints, all departments should immediately report to the competent department, conceal, will bear all possible consequences.

(2), there are problems caused by medical disputes, departments should first investigate, quickly take active and effective measures to control the situation, strive to solve within the department, prevent the intensification of contradictions, and receive patients and their families in disputes, listen carefully to the opinions of patients, and explain relevant issues according to the opinions of patients. If it is acceptable, the complaint handling will be terminated.

(3), the competent department after receiving the department report or family complaints, immediately to the relevant departments to understand the situation, negotiate with the director of the department * * * solution, if the patient can accept, complaint handling to this end. If the patient can't accept it, please ask the patient to provide written materials on the understanding and requirements of the problem; Then find the responsible person to investigate and understand the details of the problem, put forward the solution to the problem, report to the vice president in charge, and negotiate with the patient to handle the opinions. If the patient accepts, the treatment will be terminated.

(four), the competent department has accepted, but still can not solve the medical dispute, it is recommended that patients or their families conduct medical appraisal according to legal procedures. The relevant departments should prepare the required medical records, original medical records, relevant materials and opinions of the departments within one week.

(five), the department designated to participate in the medical accident appraisal meeting.

(6), patients and their families to appear in court, designated by the department personnel and lawyers on behalf of the hospital to appear in court, accompanied by functional departments when necessary.

(seven), medical institutions according to the nature of medical disputes to departments and individuals put forward administrative opinions, and reported to the hospital for decision.

Legal basis: Regulations of People's Republic of China (PRC) Municipality on Information Openness.

Seventh people's governments at all levels should actively promote the work of government information disclosure, and gradually increase the content of government information disclosure.

Article 8 People's governments at all levels shall strengthen the standardization and informatization management of government information resources, strengthen the construction of online government information disclosure platform, promote the integration of government information disclosure platform and government service platform, and improve the online processing level of government information disclosure.

Ninth citizens, legal persons and other organizations have the right to supervise the government information disclosure work of administrative organs, and make criticisms and suggestions.