Summary of the work at the front desk of a beauty salon (5 general articles)

A period of work has come to an end before you know it. Looking back on the work during this period, there must be many difficulties. Difficulty, let’s write a work summary for this year’s work. Before writing, you can refer to the sample essay first. The following is a summary of the front desk work of the beauty salon that I compiled (5 general articles). You are welcome to learn from it and refer to it. I hope it will be helpful to everyone.

Beauty salon front desk work summary 1

Time always flies by. I have gained a lot and felt a lot after working at the front desk for a year. Since taking office, I have worked hard to adapt to the working environment. In this new job position at the front desk, I will conscientiously perform my job responsibilities and complete various tasks. From the first day I came to the salon, I integrated myself into our team. The work situation of this year is summarized as follows:

1. Daily work content

1. Transfer calls, accurately transfer calls from visitors, treat harassing calls tactfully, and improve Work efficiency.

2. Reception and guidance for visiting personnel, and cooperate with the human resources department to register applicant information.

3. Update of address book. In view of the large staff transfer in the beauty salon and the large number of new staff, the address book cannot be changed in time, which affects the communication between various departments and between customers and the beauty salon. Therefore, it is necessary to do a good job of follow-up work, update the address book in a timely manner, and communicate with various departments frequently in future work to facilitate obtaining correct information in a timely manner.

4. Sign for emails and send them to leaders at all levels.

5. Come early and leave 10 minutes late every day to cooperate with the work of various departments.

6. Collect daily newspapers and emails, and forward letters to relevant personnel in a timely manner.

7. Distribution of beauty salon documents, timely distribution of documents to various departments, and rapid communication of various policies and measures of the beauty salon.

8. Check whether the power of the front desk computer is turned off when leaving get off work.

Learn in practice and work hard to adapt to work. I just joined the beauty salon and didn’t understand some things in the beauty salon. Through the patient guidance and help of my leaders and colleagues, I learned a lot in a short period of time. Lots of knowledge.

2. Existing problems

I am not careful enough in doing things, do not consider the problem comprehensively, and sometimes forget everything. At present, there is a large flow of personnel in beauty salons, and there are many and frequent people coming in and out, so some omissions have occurred.

3. Suggestions for yourself

1. As a front desk staff, in addition to being down-to-earth and doing things seriously, you should also pay attention to communication with various departments. Understand the development status of the beauty salon and the work content of each department. With this knowledge reserve, you can answer visitors' questions promptly and accurately and transfer the caller's phone number accurately.

2. On the premise of doing things according to regulations, you should also pay attention to methods, have a firm attitude, speak tactfully, and strive to improve your service quality.

3. Do things thoughtfully and carefully. Sometimes small problems turn into big mistakes, so you have to think of the consequences first.

4. If the work progress and problems encountered during the work cannot be handled in time, feedback should be reported to the superior.

5. Strengthen the study of etiquette knowledge. It is not enough to just learn at work. You must also learn relevant professional knowledge in your spare time and understand the etiquette common sense that must be observed in dealing with others.

These are exactly what I lack in my work. Through thinking, I believe that no matter which position or job you are engaged in, it is part of the overall organizational structure of the beauty salon, and we all work hard for the overall goal of the beauty salon. For front desk work, it should be "the starting point of the image and service of the beauty salon." Because for customers, the front desk is the first step for them to contact the beauty salon, and it is the first impression of the beauty salon, and the first impression is very important, so the front desk represents the image of the beauty salon to a certain extent. At the same time, the beauty salon's customer service starts from welcoming guests at the front desk. A good start is half the success. Having an understanding of its importance prompted me to further think about how to do my job well. So I will definitely work harder in the days to come! Beauty Salon Front Desk Work Summary 2

The 20xx year that is about to pass is a fulfilling, busy and happy year. At the end of the year and the beginning of this year, look back on the past and look forward to the future! Since the past month of June, under the guidance of the beauty salon, with the care and help of department leaders and the friendly cooperation between colleagues, our work and study have made a lot of progress.

1. Improve service quality and standardize front desk services

The front desk is the starting point for displaying the image and services of the beauty salon. For customers, the front desk is the first step for them to contact our beauty salon. It is the first impression of the beauty salon, which is very important. Therefore, the front desk represents the image of the beauty salon to a certain extent. At the same time, the beauty salon's customer service starts from welcoming guests at the front desk. A good start is half the success. With an understanding of its importance, we must do our job seriously. Strive to improve service quality.

Answer every phone call carefully, answer the response questions carefully and make records. At the same time, dispatch, transfer and report according to the departments or responsible persons involved in the information. When customers visit, we will always pay attention to maintaining a good service attitude and warm reception. Answer customer questions tactfully and in the right environment. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In our spare time we will learn more about telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of beauty salons.

According to record statistics, I started to come to the beauty salon in 20xx: filling in xxx more times, receiving visitors more than x times, ordering drinking water more than x times, making employee attendance sheets x times, and transferring phone calls more than x times Update the address book x times, send and receive express delivery x more times, take inventory of subscriptions x times, send and receive faxes more than x times, print documents x more times, clean x more times, transfer calls on weekends x times, and register fingerprints x more times wait.

2. Do a good job in warehouse management, take inventory of the warehouse on time, and classify items well.

Strictly follow the beauty salon system and ensure that every item is registered when it comes in and out. Check the integrity of items in a timely manner and promptly report missing or damaged items to relevant departments for purchase or repair. According to statistics, from June 20xx to the present, various items from various departments have been put into the warehouse more than

3. We should focus on the overall situation and not care about personal gains and losses

Whether it is working time or vacation time, the beauty salon has temporary task assignments. We all obey the arrangements and actively cooperate. No excuses.

As a member of xx, we will dedicate ourselves to serving the beauty salon. I actively participate in activities organized by the beauty salon to strengthen the relationship between colleagues and communication between departments. And learn more about the basic situation and business content of beauty salons. Continuously lay the foundation for better work in the future.

Although the work at the front desk is sometimes relatively trivial, everything big and small must be done seriously. So we will do everything carefully. Thanks to the department leaders for their teachings and the opportunity given to us by the beauty salon; through these days of work, I have clearly seen that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do a better job! Beauty salon front desk work summary 3

Unknowingly, I have been working at the beauty salon front desk position for several years. During this period, in addition to witnessing the development of the beauty salon, I have also gained corresponding growth. , it is really not easy to develop from a small place to where it is now, but it also means that I have struggled a lot with the beauticians in the hospital. Now that the end of the year is coming, A brief summary of the front-end work of the beauty salon completed this year should be made.

Completed the analysis of cashier and beauty salon turnover and carried out corresponding planning. In order to encourage customers to frequently come to the beauty salon for services while cashiering, customers are often encouraged to apply for membership cards. According to the beauty salon According to relevant regulations, giving customers an appropriate amount of discounts can make them interested in beauty services. Moreover, due to the rise of scan-code payment and customers' awareness, their cashier work is handled fairly well. Moreover, the turnover of beauty salons this year has shown an overall The upward trend makes my analysis work much easier. From it, I can know that store decoration and promotion of new business are the main reasons for attracting customers. Moreover, because the cosmetics used in beauty salons are of the type that cater to the psychological needs of customers, they are deeply loved by them. love.

Completed customer contact and reception work and created a special WeChat group. We actively contacted old customers who had not come for service for a long time and obtained corresponding information, mainly through listening and listening. Understand the reasons why customers don’t come to the beauty salon and their psychological needs, and holiday blessings are essential to maintain the relationship between old customers. As for new customers, we mainly attract them with discounts and recommend them to join the beauty salon’s WeChat In this way, even if there are the latest promotions and discounts, they can be informed of them at the first time, and through the establishment of the group, the relationship between customers and beauty salon employees has become much better.

I have done a good job of analyzing the beauty products and made notes on the subsequent purchasing work. Through chatting, I learned about the beauty products they were interested in from customers and made sample purchases. The main purpose is to hope that through Customer evaluations facilitate the beautician's work. After all, the related skills required for different beauty products will also affect the customer's feelings. For brands with good reputations, corresponding recording work will be carried out and more quantities will be purchased in the next quarter. In this way, you can reduce the waste of resources while gaining customers' trust in the beauty salon. Moreover, since there are not many employees in the beauty salon, your suggestions are often supported by the leaders.

Through this summary, I have a better understanding of the work at the front desk of a beauty salon. Analysis based on past work experience will naturally enable me to have more plans for future development. After all, for The accumulation of front desk work experience is indispensable for my own growth in the beauty salon. Facing the challenges in future work, I naturally need to work harder at the front desk of the beauty salon. Beauty Salon Front Desk Work Summary 4

In the blink of an eye, 20xx is about to pass by, and now on the last tail of the year, my work has finally come to an end for the time being.

As a front desk employee of xxx beauty salon, I did my best to do my job and contributed my best efforts this year to the development of xxx! Although I still have many shortcomings, I will always accumulate experience and I am also learning. I believe that in my future work, I will make greater progress and breakthroughs, making xxx Beauty Salon even stronger!

As a front desk person, I represent the face of the company. In addition, we are a beauty salon, so it also brings me a lot of pressure at work. However, I am grateful to my parents for giving me a face and giving me the capital to support this career. However, in order to do my job well, it makes no sense to just be a "vase". To this end, I summarized my work over the past year.

1. Personal Appraisal

Ideologically: In terms of thinking, I have seriously studied the concept of xxx, let myself and xxx’s ideas go on the same road, and wholeheartedly create the most ideal Excellent, healthiest beauty brand. Keep up with the trend and let your thoughts develop and change with the trend. Of course, when it comes to work, I also strictly maintain a serious and responsible attitude and prevent myself from making mistakes at work.

At work: As a front desk, I constantly polish myself at work, improve my abilities and sense of responsibility, make myself a front desk who serves the company and customers, and do my own related work well. , entertain visiting guests and pursue more benefits for the company!

Interpersonally: As the front desk of a beauty salon, interpersonal relationships are basically our bread and butter. In addition to establishing good interpersonal relationships within the company, I am also constantly communicating and following up with customers. After laying a good foundation of connections, I continued to recommend and expand the popularity of our xxx beauty. While maintaining more old customers, I also attracted many new customers.

2. Work Situation

During this year’s work, I worked hard to improve myself and improve my personal image. I also further improved my ability as a front desk employee. , especially in terms of etiquette.

At work, as the front desk, I work hard to provide customers with etiquette reception, and recommend our products and packages to customers. I work hard to do a good job as a front desk and leave more customers.

I have never fallen behind in my study of work. Facing the company's many packages and products, I have worked hard to learn and understand them, and have personally experienced them, so that I can recommend and explain them in more detail when explaining them to customers. For newly launched products, I will also learn detailed information as soon as possible.

Of course, when faced with the products and services of my peers, I will also do some study. Only by knowing myself and the enemy can I better analyze the comparative psychology of customers and make better recommendations.

3. Shortcomings

In the work at the front desk, I sometimes made eager recommendations in the past, but brought unsatisfactory experiences to some customers. In my future work, I have to learn how to control the rhythm and better improve my abilities.

4. Summary

To be honest, one year's work is not satisfactory, but it is from these unsatisfactory places that I have learned something about myself and improved myself, and I will do my best in the next year. I will continue to work hard in the next year of work! Beauty Salon Front Desk Work Summary 5

As a front desk staff member in a beauty salon, I have made some achievements in the front desk work in the past year, and at the same time I have gained some understanding of my shortcomings. Some improvements have allowed me to grow. Now I will make a personal summary of the front-end work in this year.

As the front desk of a beauty salon, we not only have to receive customers, but we also provide some sales services. For customers who come to our beauty salon, in addition to normal reception, the company also requires us to make recommendations to customers. Of course, there are skills in choosing a package that suits them. You cannot just recommend a package right away. That will easily scare away customers. Moreover, customers who come to our beauty salon generally have certain ideas and are also interested in beauty. I needed it, so I came to our front desk for consultation.

For new customers, we warmly receive them and introduce the special services and packages of our beauty salon so that they can understand the strength and level of our beauty salon. At the same time, we understand one of the needs of customers and know that they are right. Which aspects are of interest to them, and then recommend suitable packages or beauticians to them. For old customers who often come to the beauty salon, they also warmly receive them, actively solve their problems, and lead them to familiarize themselves with them. beautician.

Over the past year, I have received customers seriously and actively, and I have also completed the sales tasks assigned by the leadership. While working at the front desk, I have also learned a lot and learned more. I have knowledge about beauty salons and know that it is not easy to be a front desk person or a salesperson. After work, I also actively communicate with beauticians and have more knowledge about the products and packages of our beauty salon. I understand that I also try to learn as much as possible about the etiquette requirements of service to make myself more professional.

At the same time, the study of sales skills also enabled me to complete tasks within this year. In addition to being useful for work, these studies also greatly improved my own abilities. , it is more beneficial for me to do my work. At the same time, I am also very friendly with my colleagues. If my colleagues have difficulties or need help at work, I will do my best to help.

One year passed really quickly. Looking back on the past, I also had many shortcomings. For example, I was sometimes impatient when doing things. When selling, I recommended too frequently. In the beginning, I also had many shortcomings. I scared away customers at that time, but later I realized my problem. I couldn't continue like this. I had to have some sales skills. At the same time, I also had to do a good job at the front desk, instead of just focusing on completing the task. A professional attitude will make customers trust you, and naturally the sales task will be easier to complete.

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