How does a hairdresser communicate correctly with customers

How does a hairdresser communicate correctly with customers, and customers do their hair? If a hairdresser communicates with customers, communication is as important as scissors for a hairdresser! A successful hairdresser should not only know how to cut his hair, but also see how the hairdresser communicates with customers correctly. 1. First, shape his professional image.

Before communicating with customers, the hairdresser must first set up a professional image and leave a good first impression on customers. The shaping of hairdresser's professional image can be started from the following aspects:

1. Professional sense

punctuality. Especially when you have an appointment with a customer; Every service should always be like receiving new customers. Don't be too casual in front of regular customers; Don't smoke or eat in front of customers; Do not put personal items on the workbench; Don't handle personal affairs during working hours; Don't act in a hurry.

2. Personal hygiene

Make sure your hair is clean. Use deodorant or antiperspirant; Brush your teeth and rinse your mouth habitually (especially after meals); Eat and sleep properly to maintain a healthy appearance; Make sure your hands and nails are clean.

3. Dress

Clean clothes and coordinated cutting and planting can show your personality. Wear comfortable, practical, clean and intact shoes, and avoid shoes with exposed toes.

Second, some details that should be paid attention to when communicating with customers

1. Look at the other person talking

No matter how polite and respectful language you use, if you talk all the time and ignore your customers, he will feel very unhappy. So look at each other when you speak. If you don't look at each other, it will make them uneasy. If you keep staring at each other, they will feel oppressed. You should look at customers with soft eyes and answer their questions sincerely. Keeping eye contact can show that you are interested in what customers say.

2. Use customers' names to talk to customers

Using customers' names can make them feel relaxed and make them talk more comfortably. Everyone likes others to remember their names, so they can measure their importance in others' minds. Nodding when customers speak can encourage them to give more answers.

3. Pay attention to customers' emotions.

you may want to have the most interesting conversation, but the customer keeps silent, and the best way is to talk about it next time. Never chase after you, it will only make guests hate you. If the guest really can't do it today (for example, lack of money, no time, etc.), you should tell her that it doesn't matter if you don't do it this time. If you think I'm right, I'll do it for you next time if you have time.

for a new customer, never comment on their current hairstyle, hair or products used, or bad work. This will limit their interest in talking and make them uncomfortable. Monopolizing the conversation will also make customers feel oppressed and hinder the communication channels. Snatching words will make customers feel depressed and quit the conversation. When talking, it is impolite to interrupt the guest before others finish the whole sentence, which will make the speaker uncomfortable. Answering after listening to each other can reduce misunderstandings.

4. Always smile

A relaxed atmosphere for discussion is very important, especially smiling more and using humorous language can break the silence and reduce conflicts and frictions between them.

In case of disagreement, don't refute the guest's point of view immediately. You should first say "Your suggestion is very good, but can you consider the following opinions", and then say your own opinion. In doing so, I respected each other's suggestions and stated my own views.

5. Listen attentively to each other.

When talking, you need to listen attentively to each other and understand the information they want to express. If a person talks for a long time, the speaker is very tired, and the listener is also easily tired. Therefore, it is better to talk to each other in coordination when talking. Guests' speaking habits are different, and the rhythm is fast or slow. It is the best policy to cooperate with the guests' speaking rhythm. It is also important to know the personality of the guests beforehand. This depends on more observation and good at accumulating experience.

6. Make changes when you speak

You should make appropriate changes in speaking speed, tone and voice level according to what you say. If you talk like a robot, it is boring without cadence. Therefore, we should pay more attention to the intonation and content of our speech and gradually improve it.

7. Concise language and clear expression

In conversation, if you are wordy and vague, you can't express your opinions clearly, which will seriously affect the negotiation. Therefore, pay attention to the wording in the conversation, and express your meaning in concise language so that others can hear you clearly.

8. Don't criticize customers' hairstyles

Hairdressers should never criticize customers' original hairdressers' works when they see their hairstyles. Instead, they should praise customers, such as: "Your original hairstyle is handled quite well, and the feeling of curl suits you very well. Unfortunately, the color of the hairstyle is dark, so there is no way to show the lines and softness of the hairstyle. Just make a little adjustment to the color of the hairstyle, and you will be able to add points to this hairstyle completely.

communicating with customers in this way not only didn't offend customers, but also gave them opinions. Customers won't be angry, they will be moved and say, "Yes! I think it's weird, too, okay? Why didn't my former hairdresser advise me to dye my hair? I was still wondering if he didn't study hair dyeing! I really didn't want to dye it before, but recently I wanted to dye it a little, but no one told me the difference between dyeing and not dyeing! "

3. Showing the professionalism of hairdressers

1. Professional consultation and judgment of customers' requirements

For new customers who come here, welcoming guests and detailed consultation and introduction are very important, which is an important part of narrowing the distance with strangers. Therefore, as a leading hairdresser in the store, we must be close to each other in this link, and we must carry out continuous training for our assistants. Its contents include: smiling service, mentality when talking with customers, praise to customers and accuracy of technical terms. Standardized response to customer questions, tactfully dealing with tricky questions, etc.

2. Complete service process and careful operation process

From the moment customers enter the store, customers will judge whether the store has a professional atmosphere according to their past experience. Therefore, it is necessary to set up a complete service process for each project, and strive to be cautious in every operational detail. Its contents will involve: the service flow of shampoo, the service flow of bib, the service flow of customer waiting, the service flow of introduction, the arrangement details of instruments, the details of delivering magazines and water, the details of disassembling and washing shampoo bars, the details of hair dyeing after-treatment and so on. How do hairdressers communicate with customers correctly? 2

Division of labor in hairdressers

We all know that in the hairdressing industry, we generally define the high, middle and low grades of a store according to the size of the store or the charging standard. Generally, the larger stores will divide three types of jobs into big workers, medium workers and small workers according to different aspects of the division of labor, while the smaller stores only have big workers and small workers. This is because it can save money. Second, the charging standard is lower than that of some high-end stores. Third, some work of middle-class workers can be completed by both big workers and small workers at the same time, so there is absolutely no need to invite some middle-class workers back to increase expenses.

The psychology of junior hairdressers

In my personal experience, hairdressers who have just left the school often think of their future as brilliant, thinking that they can become a senior hairdresser in a high-end store, and they don't even think of coolies and middle-class workers. They think that I study hairdressing to be a coolie, not to wait on people, not to wash my hair, oil, dye my hair and curl it. But have you ever thought that if you want to be a qualified worker, you should be a qualified worker first. Maybe you will scold me for standing and talking like it's easy, so I want to ask you, if you want your assistant worker to finish a Korean perm for a customer with damaged hair and background color, how do you tell your assistant how to use a few degrees of perm agent, whether to apply it in sections, how to mix hair dye and how to operate it? What should be paid attention to when operating, how to master the time, and what setting and heating should be used? All these problems need the skill and experience of a great craftsman. If you think an assistant can finish this work alone and don't need other people's guidance, then you have no chance to let such a person become your assistant, because what he does is what a qualified hairdresser does, not an assistant.

interview skills

1. Choose a store

If you just left school and have no experience, I suggest you find a mid-range store (of course, if you think your image, eloquence and skills are good, you don't have to take my advice) because the admission conditions of mid-range stores will be lower than those of high-end stores, and the competition will not be fierce. Now the most important thing is to explore the experience. Generally, large stores have their own fixed customers and customer information, which means that half of them are old customers with their own fixed stylists. Old customers naturally won't let a new person do their own hair, and the running card operation in mid-range stores will be fair to you, because it is an assembly line operation, so you will definitely have customers to patronize.

second, image and eloquence

The so-called image is the hairdresser's own dressing instrument. When you interview, the first impression you give your boss is very important, because hairdressers are an industry that brings beauty. If you are a hairdresser at first, your own image is extremely average. How can customers believe that you will bring him beauty?

Eloquence refers to the communication between a hairdresser and customers. You should accurately grasp the customer's psychology, communicate well with customers, let the boss know that you are a person with good communication skills, and let him know that you are a person who can bring benefits to the store.

3. Look at your words.

This article means that you should pay attention to the voice-over when talking with your boss or other masters during the interview, because you are new here and both sides don't know you. Most bosses talk to you to find out your experience and your views on salary. The boss's point of view is to hire talented masters with limited funds, while most on-the-job masters want to know how high your skills are. Remember, at this time, you must not let anyone. The more elusive it is, the better it will be for you. Of course, you can't offend the on-the-job master, because once you are hired, you will have a affair with them, so you should learn to be friendly with others and yourself. As the saying goes: Listen to the drums and listen to the sounds, which is the essence of this article.