2. You can complain to the health administrative department where the medical institution undergoing cosmetic surgery is located, that is, the Medical Administration Department of the District and County Health Bureau; Or complain to the people's mediation Committee of the district or county where it is located; Medical damage litigation shall be conducted by the people's court in the district.
3. Complaining about rights protection procedures: collect relevant evidence materials (medical records, payment receipts, photos before and after operation, witnesses, etc.). )-medical appraisal (determine whether it is a medical accident and the degree of disability, etc. )-Determine the negotiation time with the cosmetic surgery institution-Negotiate the solution (if both parties are satisfied with the settlement conditions, the rights protection will end; If you are not satisfied, continue to defend your rights to the next step)-seek legal arbitration (if you are satisfied with the arbitration result, the rights protection will end; If you are not satisfied, continue to defend your rights to the next step)-court trial (the trial result is the final result of safeguarding rights, and the rights protection is over).
Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Article 40 If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller. Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation. When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.
Article 49 Where a business operator provides commodities or services, causing personal injury to consumers or other victims, it shall compensate reasonable expenses for treatment and rehabilitation such as medical expenses, nursing expenses and transportation expenses, as well as reduced income due to absenteeism. If it causes disability, it shall also compensate the disabled for living AIDS and disability compensation. If death is caused, funeral expenses and death compensation shall also be paid.