Telephone sales skills and related skills

The telephone is currently the most convenient way of communication, with the advantages of saving time, effort and fast communication. Practical skills in telemarketing

1\Preparation before sales calls

The first impression is a very important link in communication. Your words and deeds will leave a deep impression on the other party within seven seconds. On the phone Negotiations in China will also play the same role. When you call the other party, you should realize that the real negotiation has begun. Are you ready?

1 Mentality and Beliefs

Essential beliefs for telemarketing:

1) I must talk to anyone who calls me and confirms that I want to meet. Meeting interesting people;

2) Every phone call I receive could be a valuable trading opportunity;

3) Every phone call I make, May bring value to customers;

4) Every phone call I make is not to gain communication, but to gain the opportunity to meet with customers. When you have the chance, recite them silently and keep them in mind. The more times you repeat them, the deeper they will become into your subconscious mind.

5) Overcome your inner obstacles and have confidence.

2 Knowledge:

Thoroughly understand products and services;

Understand the benefits and solutions to customers’ purchases, rather than selling products, that is, benefits and solutions .

Selling point knowledge

Channel knowledge

3 Experience: How to show experience, that is, customer verification, successful cases, and psychological speculation of the other party.

4 Information

Information related to telemarketing, such as customer information, product description information, selling points, channel strategies

Do not let customers wait on the other end of the phone It takes too long, so the information must be kept at hand so that it can be found immediately when needed.

5 Behaviors: Standing, Smiling

6 Voice and Language Skills

Tone---Careful, cheerful, neither humble nor overbearing

Tone ----Neither high nor low, contagious

Speech speed----Neither fast nor slow

A If we want to create a good impression on the other party, we must speak clearly and A crisp, pleasant and smiling voice that is controlled but not overly exaggerated. Your voice reflects your personality and attitude.

B "Smiling voice", "tact" and "quick wit" are the main qualities necessary for good telephone communication.

For example: Try to use "magic words" such as: "Please, please wait, thank you, sorry, goodbye" etc.

Avoid using informal or hasty language: I don’t know, I don’t know, I’m not responsible, it’s not under my control.

C creates different images through volume, speaking speed, tone, attitude, etc. Let the customer imagine you as a beautiful woman or a handsome man as soon as they hear it. For example, when dealing with customers in the north, the voice can be louder to make the other party feel confident and happy. When talking to clients in the south, you should lower your voice, speak slowly, and be gentle. This will make customers feel very comfortable.

D determines the type of customer based on their voice, and creates different images through volume, speaking speed, tone, attitude, etc.

Be unrestrained, enthusiastic, and exaggerated—when talking to such customers, you can speak louder, faster, with more frequent modalities, and with richer expressions.

Peaceful, cordial, focusing on family affection, and believing that plainness is the truth - a slightly lower voice, a slightly slower speaking speed, and a calm tone.

Speak in an official tone—find their strengths and shining points as much as possible and praise them, and sincerely praise and admire them.

When talking to customers in the south, you should lower your voice, speak slowly, and be gentle.

People who are very rigorous in doing things - speak at a moderate speed and have a steady tone.

7 Eloquence training---improve your speaking ability.

A Expression skills---Practice speaking more!

B Language organization ability

C Rhythm

D Learn to grasp the customer's mood, demeanor, etc. when speaking according to the customer's tone of voice, and instantly evolve into Talk in a similar way to him to impress him.

E. Being able to communicate well with all kinds of people and learning what to say to whomever you meet are also skills that our sales staff must master.

2. Telemarketing opening statement---be straight to the point, simple and direct

Whether your opening statement can arouse the customer's interest determines the smoothness of the telephone communication. Therefore, designing a communication plan that customers are willing to listen to has become the key to successful telephone sales.

In the first 10 seconds of the call, you must grab the customer's attention and arouse his interest. Within 30 seconds, the fate behind is decided: whether to end or continue.

1) Three elements of the opening statement: ---Within 30 seconds

1 Who are you? Introduce yourself and your company. ---Be clear and simple, quick and concise.

2 What is the purpose of the phone call?

3 Is it convenient to talk on the phone? Convenience: continue; convenience: determine the next time.

"Standardization" of the opening statement:

(1) Method: ①Write first and speak later. ②Continuously revise: ③Continuously practice. ④Repeated use. ⑤Revise again.

(2) The benefits of "standardized" opening remarks: ① Speak calmly; ② Concise and orderly; ③ Clear and not afraid of interruption.

2) Opening methods - six methods

1. Asking for help

Telephone salesperson: Hello, Manager Li, I am ××, From ×× company, I have something to trouble you with! Or I need your help with something!

Customer: Please tell me!

Under normal circumstances, when asking for help from the other party at the beginning, the other party is embarrassed to refuse flatly. The telemarketer will have a 100% chance of continuing the conversation with the operator.

2. Third-party introduction method

Telephone salesperson: Hello, is this Manager Li?

Customer: Yes.

Telephone salesperson: I am a friend of XX. My name is XX. He introduced me to you. We just had a phone call a few days ago, and he said on the phone that you are a very good person. An affable man who has always admired your talents. Before calling you, he made sure to ask me to say hello to you.

Customer: You’re welcome.

Telephone salesperson: Actually, ×× and I are both friends and customers. After he used our products a year ago, the company's performance increased by 20%. After verifying the effect, he was the first The first thing that comes to mind is you, so he asked me to call you today.

After the transition through the "bridge" of the "third party", it is easier to open the topic. Because having a relationship such as "introduction from friends" will invisibly relieve the customer's insecurity and vigilance, it is easy to establish a trusting relationship with the customer. However, if the skills are used improperly, it will easily lead to bad results.

3. Cattle effect method

On the prairie, when groups of cattle run forward together, they must run in one direction very regularly, not Chaos in every direction.

Applying this phenomenon in nature to human market behavior has resulted in the so-called "herd effect method", which refers to the process of proposing "several large companies in the same industry as the other company" A method that has already taken some action and thus leads the other party to take the same action.

Telephone salesperson: Hello, Mr. Wang, I am XX from XX company. We specialize in telephone sales training. The reason why I called you is because there are currently many IT companies in China. Dell, UFIDA, Kingdee, etc. all use telephone sales to sell their products. I would like to ask if your company uses telephone sales when selling products? …

When telemarketers introduce their products and tell customers that the top few large companies in the same industry are using their products, then the "herd effect" comes into play. Through the fact that several large companies in the same industry have already used their own products, we can stimulate customers' desire to buy.

4. Arouse interest method

This method is the most commonly used and common in opening remarks, and it is also more convenient and natural to use. There are many ways to arouse the other party's interest. As long as we observe and explore carefully, the entry point of the topic is easy to find. Please refer to the following cases for details.

John Savitch is a life member of the American Million Dollar Round Table Association and the author of the best-selling book "High Sensitivity Marketing". He was once awarded the title of "The Greatest Life Insurance Salesman" by Oxford University in the United States. Once he called Mr. Johnson, a professor at Columbia University in the United States, and his opening remarks were as follows:

John Savitch: "The philosopher Bacon once had a wise saying for people who do knowledge. People can be compared to three animals when it comes to using materials. The first type of person is like a spider. His research materials are not found from the outside, but spit out from the belly. This kind of person is called a spider-like scholar; the second type of person is like a spider. The kind of person is like an ant, who accumulates materials but does not know how to use them. This kind of person is called an ant-like scholar; the third kind of person is like a bee, who collects the essence of flowers and carefully brews it. This kind of person is called a bee-like scholar. , According to Bacon’s metaphor, what kind of scholar do you think you are?”

This question made the other party more interesting and eventually became a very good friend.

Methods to arouse interest in conversation:

① Mention the things that the other party is most concerned about now

“Hello, Mr. Li, I heard your colleague mentioned that you The biggest headache right now is that it’s hard for the company to recruit suitable people, right?”

②Praise the other party

“My colleagues all said that I should look for you, you are good at this. He is an expert.”

“I believe that your company’s rapid development is inseparable from your charisma.”

③ Mention his competitors

"We have just cooperated with XX company (a competitor of the target customer). They think our service is very good, so I decided to give you a call today."

④ caused his Worries and worries

“Customers keep mentioning that the company’s sales staff are easily lost, which is really a worrying thing.

”

“Many customers mentioned that their customer service staff often receive harassing phone calls, which is very difficult to deal with. I wonder how Manager Wang handles this kind of thing? ”

⑤ Mention the letter you have sent

“I sent an important letter/email to you a few days ago...”

"I believe you must have read the letter I sent you! ..."

⑥Bestseller

"Just one month after the launch of our company's products, 10,000 customers have registered..."

"Yes Many customers took the initiative to call to handle the procedures..."

⑦Use specific figures

"If our services can increase your sales performance by 30%, you will definitely be interested in hearing about it. ,Yeah? "

"If our service can save your company 200,000 yuan a year, I believe you will be interested, right?

5. Cleverly borrowing the "East Wind" method

During the Three Kingdoms period, Zhuge Liang was able to burn Cao Cao's army of hundreds of thousands in the Battle of Chibi by borrowing the east wind. If telemarketers can keenly detect the "east wind" around them and borrow it, they can often achieve the effect of "four ounces pulling out a thousand pounds".

Bingbing is a telephone salesperson for G, a large domestic travel company. Her job is to recommend a travel service card to customers. If customers use the card to stay in hotels or fly, they can get discounts. . This card is free, and her mission is to make customers fully aware of the benefits this card can bring to each other, and then use it, so that they can generate business results. She happened to have a copy of customer information taken from Chengdu Airport. Let's see how she got to the topic.

Telephone salesperson: Hello, is this Manager Li?

Customer: Yes, what is it?

Telephone salesperson: Hello, Manager Li, this is the customer service department of Sichuan Airlines. My name is Bingbing. The main reason for calling you today is to thank you for your continued support of our Sichuan Airlines. Thank you. !

Customer: It’s nothing!

Telephone sales staff: In order to thank our old customers for their continued support to our company, the company will give you a gift to express our gratitude. This gift is a discount card, which can enable you to use it during your future travels. Whether you are staying in a hotel or flying, you have the opportunity to enjoy discounts. This card is jointly launched by Sichuan Airlines and G Company, and is issued by G Company. Here, Manager Li, what is your detailed address...? We will mail it to you as soon as possible.

Customer: Sichuan Province, Chengdu City...

6. Return visits to old customers

Old customers are like old friends. Once they are spoken, a feeling will arise. It's a very cordial feeling, and the other party will basically not refuse.

Telephone salesperson: Hello, Mr. Wang, I am Xiao Shu from G Travel Company. You used our membership card to book a hotel half a year ago. Today I am calling you specifically to thank you for your work with us. I would like to ask Mr. Wang for one more thing. According to our system, you have not used it in the past three months. I would like to ask, is the card lost, or is there some aspect of our service that is not in place?

Mr. Wang: I accidentally lost it last time.

Everyone who is engaged in sales knows that it takes three times more time to develop a new customer than to maintain an old customer.

According to the results of the survey by an authoritative survey agency, under normal circumstances the customer churn rate will be around 30%. In order to reduce the customer churn rate, we must often establish relationships with customers through return visits, so as to Stimulate customers' desire to make repeat purchases.

Telemarketers should pay attention to the following points when returning customers:

1. When returning a visit, you must first express your gratitude to the old customers;

2. Consult old customers about the effects of using the product;

3. Consult old customers about the reasons why they do not use the product again;

4. If there was any unpleasantness in the last transaction, you must apologize;

5. Let old customers make some suggestions.

3) Capture the customer's mentality in the opening statement---what they want to hear

1. How to improve performance

"As the boss of the company, I believe You must be very concerned about the company's performance issues, right?"

"Sales managers in many companies will worry about improving performance. If it only takes 10 minutes to solve this problem, Are you willing? ”

2. How to save money

“If I tell you that your company may save 20% next year, you will be interested, right?” /p>

3. How to save time

“If there is a way to save 2 hours of time every day based on your current situation, you must want to know, right?”

4. How to make employees more dedicated

“Currently, many bosses call me and tell me that many employees in the company are not dedicated enough. Every business is very important, what do you think?"

5. Sincere praise

"Your voice is really nice!"

"Listen! When you speak, you know you are an expert on this subject.

”

“It is such an honor for the company to have a leader like you. ”

“I feel like I have gained a lot of knowledge by talking to you. "

6. An objective attitude towards the problem

"What you said is very reasonable. After all, I believe that every enterprise has a reason for its existence. "

7. Novel way of speaking

"Guess what! ”

“This is a little secret! "

"Tell you a mysterious thing! ”

“What I tell you today is something that no one has ever said before. "

8. Understanding and respecting him

"What you said makes sense, and I understand you very much. ”

“If I were you, I must have the same idea as you. ”

“Thank you for listening to me talk so much. ”

The above topics are all of interest to customers, but when talking to customers, telemarketers should develop the habit of asking questions, attract the customer’s attention by asking questions, and then listen actively to let the customer try their best. Speak more to hear the customer's interests. This way, the telesales staff will have the opportunity to speak to the customer's heart, so that the customer feels that we understand and respect him, and ultimately win the customer's trust in us.

The main needs of enterprises are: 1. Increase revenue; 2. Reduce costs; 3. Higher profits; 4. Increase productivity.

1 Key points of inquiry:

①Situation (Based on his current situation, do you have any requirements now?)

②Satisfaction (Are you satisfied now?)

③Improvement status ( What areas do you need to improve on your current needs? )

④Solution (Do you need us to provide a solution?)

⑤Decision-making (Are you able to make decisions? ? )

The purpose of inquiry: to discover the customer’s needs from questions

4. Explain the benefits and value of the product

When the telephone salesperson describes the product. , you should mainly explain what practical problems the product can help customers solve, and what value and benefits it can create for customers, so that customers will be more likely to accept your products. Your own value is a part that must be emphasized in the sales process, because it determines whether the customer will be successful. Key factors that produce transaction results:

①Introduce the most distinctive aspects of your product or service and the most attractive selling points;

③What will the other party lose if you cannot cooperate?

For example, you can say: "Many customers tell us that we. The products help them reduce the chance of viruses invading computers and causing losses, ensure the security of the system, reduce the need for additional capacity due to excessive spam, and save them the cost of purchasing new security software. . These should be very important for a business like yours. ”

Five Relieve Objections

Imagine the questions that customers may ask and be prepared. When you call the customer, the customer will also ask you some questions. If the customer’s If you don't know the question very well, it will take time to find some information. The customer may hang up the phone for fear of wasting his or her time, which is not conducive to the establishment of a trusting relationship. Therefore, it is clear what questions the customer may ask, and they should be discussed in advance. Know how to answer.

Sort out the reasons and benefits that customers must buy: Entrepreneurs in each of your teams write down the obstacles often raised by your company’s consumers one by one, and then How does it resolve this objection, resolve the consumer’s objections, and then answer and organize it?

1. If the customer says: “I don’t have time! "Then the salesman should say: "I understand. I'm also always short of time. But it only takes 3 minutes, and you will believe that this is an issue that is absolutely important to you..."

2. If the customer says: "I am not free now! The salesman should say: "Sir, the American billionaire Rockefeller said that it is more important to spend one day a month thinking about money than to work for 30 full days!" It only takes us 25 minutes! Please set a date and choose a time that is convenient for you! I will be near your company on Monday and Tuesday, so I can come and visit you on Monday morning or Tuesday afternoon! ”

3. If the customer says: “I’m not interested. "Then the salesman should say: "Yes, I completely understand. Of course you cannot be interested immediately in something that you don't believe in or have no information on. It is very reasonable and natural to have doubts and questions. Let me Let me explain it to you, what day of the week is appropriate? ..."

4. If the customer says: "I'm not interested in participating! "Then the salesman should say: "I understand very well, sir, that it is really difficult for you to be interested in something that you don't know what the benefits are. That's why I wanted to report or explain it to you personally.

Come and see you on Monday or Tuesday, okay? ”

5. If the customer says: “How about you send me the information?” "Then the salesman should say: "Sir, our materials are carefully designed outlines and drafts, which must be coordinated with the staff's instructions, and must be revised according to the personal situation of each customer, which is equivalent to tailor-made. So it would be best if I come over to see you on Monday or Tuesday. Do you think it's better to wait in the morning or later? ”

6. If the customer says: “Sorry, I don’t have any money!” "Then the salesman should say: "Sir, I know that only you know your financial situation best. However, it will be most beneficial for the future to help you make a comprehensive plan now! Can I come and visit on Monday or Tuesday? ” Or say: “I understand. After all, there are not many people who want what they want. Because of this, we are now starting to choose a method to create the maximum profit with the minimum capital. Isn't this the best guarantee for the future? I would like to contribute in this regard. Can I come to see you next Wednesday or on the weekend? ”

7. If the customer says: “At this time we are not sure how the business will develop. "Then the salesman should say: "Sir, our marketing team has to worry about the future development of this business. You can refer to it first to see what the advantages of our supply plan are and whether it is feasible. Would it be better for me to come over on Monday or Tuesday? ”

8. If the client says: “If I want to make a decision, I have to talk to my partners first!” "Then the salesman should say: "I completely understand, sir, when can we talk to your partners? ”

9. If the customer says: “We will contact you again! "Then the salesman should say: "Sir, maybe you don't have much intention at the moment, but I am still happy to let you know if you can participate in this business. It will be of great benefit to you! ”

10. If the customer says: “After all, do you still want to sell something?” "Then the salesman should say: "Of course I want to sell you something, but I will only sell it to you if I can bring you something that makes you feel worthy of your expectations. Regarding this point, should we discuss and study it together? Shall I come to see you next Monday? Or do you think it would be better for me to come over on Friday? ”

11. If the customer says: “I need to think about it first.” "Then the salesman should say: "Sir, haven't we already discussed the relevant points? Let me ask you honestly: What are you worried about? ”

12. If the customer says: “I’ll think about it again and give you a call next week!” "Then the salesman should say: "You are welcome to call, sir, do you think this would be easier? Should I call you later on Wednesday afternoon, or do you think Thursday morning would be better? ”

13. If the client says: “I need to discuss this with my wife first!” "Then the salesman should say: "Okay, sir, I understand. Can you invite your wife to come and talk with you? This weekend, or your favorite day? ”

There are naturally many similar rejections, and we certainly can’t list them all. However, the method of handling them is still the same. The purpose is to transform rejection into affirmation, so that the customer’s willingness to refuse is shaken, and the promotion The clerk will take the opportunity to follow up and induce the customer to accept his suggestion

Six requirements for closing the transaction

1 Agree to make an appointment---50% success

2 Fax account number. , and then follow up.

3 Consider---Catch up

Seven Hang Ups

Hang Up Etiquette 1:

At When communicating on the phone with a customer, no matter who makes the call first, one thing must be remembered after the call is over: always let the customer hang up first. For sales staff, this is not just verbal, but must be remembered at all times. In the heart.

Hanging up the phone etiquette 2:

Superiors--respect

Subordinates--cultivation and leadership style

Opposite sex --- care and respect

Case demonstration: telephone negotiation

Wang Yusong: Key Account Manager of M Dairy Company

Song Weidong: Huahui (pseudonym) large chain store Supermarket Purchasing Manager

On Monday morning, Wang Yusong called Manager Chen's office.

Wang Yusong: Good morning, Manager Song. I am Wang Yusong, the key account manager of M Dairy Company. I would like to talk to you. Please talk about my product entering the store. Do you have time now? (Wang Yusong already knows the name and phone number of the person in charge of the store through preliminary understanding)

Song Weidong: I don’t have time now, I will be there soon. It’s time to hold a regular department meeting. (Eager to end the call, obviously not interested in this conversation)

Wang Yusong: Well, I won’t interrupt. I’ll call you when you are free. Here you go. (At this time, the other party must tell you the time, otherwise they will refuse in another way the next time you call)

Song Weidong: Let’s do this tomorrow.

Wang Yusong: Okay, see you tomorrow (we will also communicate on the phone tomorrow, but "see you tomorrow" can shorten the psychological distance between the two parties)

On Tuesday morning, Wang Yusong called Manager Song's office again. .

Wang Yusong: Good morning, Manager Song. I talked to you on the phone yesterday. I am Wang Yusong, the key account manager of M Dairy Company.

(First of all, let the other party remember that today’s call is approved by him, so there is no reason to shirk it)

Song Weidong: What products do you want to talk about entering the store?

Wang Yusong: Our company has newly launched lactic acid bacteria products in the first half of the year, with 5 items in a package. We hope to cooperate with your store.

Song Weidong: I am not interested in this category. There are already several brands on sale in the store. I don’t want to add more brands for the time being. Sorry. (Obviously ready to end the conversation)

Wang Yusong: Yes, there are several brands in the store, but they are all packaged at room temperature. My product is active lactic acid bacteria and uses fresh-keeping packaging. Of course you understand that consumers are I am definitely more willing to buy fresh-keeping milk within the same price range; secondly, our products have fully entered the catering channel, and the sales volume is increasing every month, especially in the large restaurants near you, there will be many consumers coming to the store Secondary consumption; our company adopts the marketing strategy of "high price, high promotion", so the gross profit point of our products must be higher than that of other dairy products. (Use the shortest words to increase the other party's interest in negotiation. In this paragraph, Wang Yusong mentioned the product selling points, the established fixed consumer groups, and high gross profits. He touched on every aspect to avoid arousing the other party's resentment and ending the negotiation. ).

Song Weidong: (thinking for a moment) What other channels are there for selling your products? (The other party has already become interested, but he needs some data to support his idea)

Wang Yusong: More than 100 supermarkets are already selling our products, including some international chains. Sales status Good, I can show you the historical data. (Increase the other party’s confidence by describing the facts)

Song Weidong: Well, come over for the interview tomorrow morning. Please bring some samples.

Scenario Demonstration Summary: During the first call, the buyer did not give Wang Yusong a chance to talk. Many sales staff had no choice but to end the call at this moment, but Wang Yusong showed flexibility and gained a reasonable response. Call for opportunity. During the second call, faced with the buyer's rejection, Wang Yusong followed the key points of the telephone negotiation and succinctly informed the other party of the product's unique selling points and competitive advantages in a very short period of time, successfully increasing the other party's interest in negotiation, and ultimately Won the opportunity for regular negotiations between the two parties.

"Eight Strategies to Breakthrough the Receptionist"

Our sales staff suffered great setbacks when they were blocked by the receptionist during telephone marketing. Receptionists have always blocked us from meaningful contact with decision-makers. Here are some tips for you to use human nature and psychology to increase your chances of breakthroughs and opportunities to meet. You can also choose your own style of approach, or improvise based on the other person's reaction.

1) Overcome your inner obstacles - you might as well understand why you feel psychologically frightened by people who cannot break through to answer the phone:

Is it because of past experiences? Obstacles; this psychological barrier must be broken through;

Have you been taught since childhood: "Be polite when talking to strangers on the phone."

Do you feel that the buyer's company is your bread and butter? Don't dare to offend easily.

Have you ever put yourself in the shoes of the person who answered the phone and imagined how he would reject you. If you think this way, it becomes two people rejecting you.

2) Pay attention to your tone - it seems like you are calling a good friend; - "Good morning, is Mr. Zhang here?" Don't say: "I am XX" but say the name of the company. . Don't say "I am XX from XX". If the person who answers the phone says his or her name, say: "Hi, Ms. Li, is Mr. Zhang here?

3) Will the receptionist Become your friend;--you start with your usual words: "Good morning! My name is XX. I would like to talk to Mr. Zhang. Could you please give me your surname? "The person who answered the phone said: "I am his secretary, Miss Li. " You said: "If you were me and you had to talk to Mr. Zhang, what would you do?

4) Avoid answering the other party’s cross-examination directly;--The person who answers the phone will usually ask you three questions: Who are you? Which company are you from? What's going on? If you don't answer these questions directly, they won't know what to do. You should probably answer like this: I really want to tell you, but this matter is very important and I must tell him directly. I'm not sure either. Do you think this will take a long time? I'm making a long-distance call! Hey hey, is it raining over there?

5) Use weird tricks and make roundabout moves; catch the person who answers the phone off guard. Don’t make yourself sound like a salesman, but use weird tricks to make the other person lose their guard. --For example: The other party: "This is such-and-such company, hello!" You: "Hi! Is Mr. Zhang here?" The other party: "Which company are you from?" You: "I don't know either, so I Call her. "The other party: "What do you want to sell?" You said confusedly, "I really don't understand." The other party asked again, "What do you want to sell?" You said still confused. : "Is it possible that Li Yong wants to sell something to me?"

6) Put on a high profile and get through the difficulties.

--"Do you always talk to strangers like this on the phone? Does your boss tell you to do this?"

"Before you transfer the call for me, I also want to know about What's wrong with me? "

"Why don't you let me talk to your boss?"

"If you don't transfer this call, the company will lose the opportunity to make money. , are you willing to take this risk? "

"Since you don't want to answer the phone, can you tell me your name? If someone else from your company calls, I can tell him that I have Who have you talked to?"

7) Don't leave your name and phone number with the person who answers the phone. If the buyer is away or unavailable, try again. --"If you were me, would you call again?" "I think I'd call again, when would be a more appropriate time?"

8) For voicemail; --If it's voice Mailbox, usually no messages need to be left. But listen carefully to his voice and imagine how to communicate better in the future. If you leave a voicemail message, make sure it's impressive. You can say this: "There are three reasons why you must call me." "Deleting this message will not eliminate your problem." "Deleting this message may cost you a high price. Are you willing to Are you taking the risk? "You can also leave your name and phone number, and then cut off the call in the middle of an important matter, as if the line suddenly went dead.