Service plan:
1. Organize customer data and establish customer files. The business department should sort out and summarize the relevant information of customers within two to three working days, establish files and put them in the file bag. Customer information includes: customer name, address, telephone number,
Maintenance date, product, model, maintenance items, maintenance cycle, next maintenance cycle, services that customers want, and maintenance records in our company (see "Basic Data Sheet of Customer File" for details).
2. According to customer files, study customer needs. According to the customer file, the business personnel study the customer's demand for security door lock maintenance and related services, and find out the "next service".
The contents of the service, such as informing customers of regular maintenance, informing customers to participate in the company's networking activities, informing the company of preferential activities, informing customers to enter the factory for maintenance or free testing on time, and so on.
3. Contact customers by phone or letter, and provide follow-up services.
Requirements for the use of safety door lock equipment
The safety door lock equipment needs regular maintenance, and the after-sales personnel will fill in the operation record. Security door lock equipment maintenance stop,
Power failure, listing or special care. Safety door lock equipment should be equipped with safety protection devices, and electromechanical equipment should be well protected. It is forbidden to operate the equipment in spite of illness, and the personnel shall hold relevant certificates.
Service commitment:
1. From installation to later maintenance, our company sends professional after-sales outlets to cooperate with users, coordinate and protect finished products. And supervise the installation personnel of our company to operate according to the specifications on the spot to ensure the installation quality.
2. During the warranty period, the seller shall provide free maintenance service (man-made damage is not covered by the warranty).
3. Wang Li's after-sales outlets provide 24-hour all-weather service, arrive at the scene for emergency repair within 24 hours after receiving the call, and resume normal use in time.
4. After the warranty period expires, the seller shall provide services at the company's unified spare parts price, and the expenses shall be borne by the user.
5. Send professional service sales personnel to cooperate with the property company to do on-site debugging until the owner is satisfied. Sound user files can accurately trace the whereabouts of products and pay regular visits.
6. Charging standard for repairing and replacing accessories: during the warranty period, customers enjoy free service and accessories can be replaced with new ones; Beyond the warranty period.
7. The company guarantees the product quality, and ensures that the safety locks undergo strict inspection before leaving the factory, and all safety locks have certificates. Fire ID card, on-site coordination before installation, and equipped with professional after-sales person in charge to ensure the normal progress of the project.
Maintenance personnel entry requirements
Maintenance personnel should wear work clothes when entering the site, and smoking is prohibited. Special operators should wear safety labor protection articles and hold relevant certificates.
Other types of personnel should operate in strict accordance with the operating procedures of this type of work. Strictly implement the pre-shift meeting system. Realize the civilized project of "no violation, no hidden danger and no accident".
Maintenance personnel shall timely issue the construction safety disclosure sheet of each working procedure and explain the maintenance plan to each user in detail.
Maintenance commitment
After the maintenance is completed, the maintenance items and main materials will be maintained for three months to one year, and no man-made damage is allowed (the maintenance time is determined according to the maintenance items).
The following cities can arrange on-site service for network professionals.
Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin and Chongqing.
Anhui province 1
Prefecture-level cities: Hefei, Suzhou, Huaibei, Fuyang, Bengbu, Huainan, Chuzhou, Maanshan, Wuhu, Tongling, Anqing, Huangshan, Lu 'an, Chizhou, Xuancheng and Bozhou.
County-level cities: Jieshou, Mingguang, Tianchang, Tongcheng, Ningguo and Chaohu.
2. Fujian
Prefecture-level cities: Fuzhou, Xiamen, Nanping, Sanming, Putian, Quanzhou, Zhangzhou, Longyan and Ningde.
County-level cities: Fuqing, Shaowu, Wuyishan, Jian 'ou, Yong 'an, Shishi, Jinjiang, Nan 'an, Longhai, Zhangping, Fuan and Fuding.
3.Gansu Province
Prefecture-level cities: Lanzhou, Tianshui, Jiayuguan, Jinchang, Baiyin, Jiuquan, Zhangye, Wuwei, Qingyang, Pingliang, Dingxi and Longnan.
County-level cities: Yumen, Dunhuang, Linxia and Hezuo.
4. Guangdong
Prefecture-level cities: Guangzhou, Shenzhen, Qingyuan, Shaoguan, Heyuan, Meizhou, Chaozhou, Shantou, Jieyang, Shanwei, Huizhou, Dongguan, Zhuhai, Zhongshan, Jiangmen, Foshan, Zhaoqing, Yunfu, Yangjiang, Maoming and Zhanjiang.
County-level cities: Yingde, Lianzhou, Lechang, Nanxiong, Xingning, Puning, Lufeng, Enping, Taishan, Kaiping, Heshan, Sihui, Luoding, Yangchun, Huazhou, Xinyi, Gaozhou, Wuchuan, Lianjiang and Leizhou.
5.guizhou province
Prefecture-level cities: Guiyang, Liupanshui, Zunyi, Anshun, Bijie and Tongren.
County-level cities: Qingzhen, Chishui, Renhuai, Kaili, Duyun, Xingyi, Fuquan and Panzhou.
6.hebei province
Prefecture-level cities: Shijiazhuang, Handan, Tangshan, Baoding, Qinhuangdao, Xingtai, Zhangjiakou, Chengde, Cangzhou, Langfang and Hengshui.
County-level cities: Dingzhou, Xinji, Gaocheng, Jinzhou, Xinle, Luquan, Zunhua, Qian 'an, Bazhou, Sanhe, Zhuozhou, Anguo, Gaobeidian, Botou, Renqiu, Huanghua, Hejian, Jizhou, Shenzhou, Nangong, Shahe and Wu 'an.
7.Hubei Province
Prefecture-level cities: Wuhan, Shiyan, Xiangyang, Jingmen, Xiaogan, Huanggang, Ezhou, Huangshi, Xianning, Jingzhou, Yichang and Suizhou.
Provincial county-level cities: Xiantao, Tianmen and Guizhou.
County-level cities: Danjiangkou, Laohekou, Zaoyang, Yicheng, Zhongxiang, Hanchuan, Yingcheng, Anlu, Guangshui, Macheng, Wuxue, Daye, Chibi, Shishou, Honghu, Songzi, Yidu, Zhijiang, Dangyang, Enshi and Lichuan.
8. Hunan
Prefecture-level cities: Changsha, Hengyang, Zhangjiajie, Changde, Yiyang, Yueyang, Zhuzhou, Xiangtan, Chenzhou, Yongzhou, Shaoyang, Huaihua and Loudi.
County-level cities: Leiyang, Changning, Liuyang, Jinshi, Yuanjiang, Miluo, Linxiang, Liling, Xiangxiang, Shaoshan, Zixing, Wugang, Hongjiang, Lengshuijiang, Lianyuan, Jishou and Ningxiang.
9. Jilin Province
Prefecture-level cities: Changchun, Jilin, Baicheng, Songyuan, Siping, Liaoyuan, Tonghua and Baishan.
County-level cities: Dehui, Yushu, Panshi, Jiaohe, Huadian, Lan Shu, Taonan, Da 'an, Shuangliao, Gongzhuling, Meihekou, Ji 'an, Linjiang, Yanji, Tumen, Dunhua, Hunchun, Longjing, Helong and Fuyu.
Jiangxi province 10
Prefecture-level cities: Nanchang, Jiujiang, Ganzhou, Jingdezhen, yingtan, Xinyu, Pingxiang, Shangrao, Fuzhou, Yichun and Ji 'an.
County-level cities: Lushan, Ruichang, Leping, Ruijin, Dexing, Fengcheng, Zhangshu, Gao 'an, Jinggangshan, Guixi and Qingcheng.
Jiangsu province 1 1
Prefecture-level cities: Nanjing, Xuzhou, Lianyungang, Suqian, Huai 'an, Yancheng, Yangzhou, Taizhou, Nantong, Zhenjiang, Changzhou, Wuxi and Suzhou.
Jiangyin, Yixing, Pizhou, Xinyi, Jintan, Liyang, Changshu, Zhangjiagang, Taicang, Kunshan, Rugao, Haimen, Qidong, Dongtai, Gaoyou, Yizheng, Yangzhong, Jurong, Danyang, Xinghua, Taixing and Jingjiang.
12, Liaoning
Prefecture-level cities: Shenyang, Dalian, Chaoyang, Fuxin, Tieling, Fushun, Benxi, Liaoyang, Anshan, Dandong, Yingkou, Panjin, Jinzhou and Huludao.
County-level cities: Xinmin, Wafangdian, Pulandian, Zhuanghe, Beipiao, Lingyuan, Diaobingshan, Kaiyuan, Lighthouse, Haicheng, Fengcheng, Donggang, Dashiqiao, Gaizhou, Linghai, Beizhen and Xingcheng.
Shandong Province 13
Prefecture-level cities: Jinan, Qingdao, Liaocheng, Dezhou, Dongying, Zibo, Weifang, Yantai, Weihai, Rizhao, Linyi, Zaozhuang, Jining, Tai 'an, Laiwu, Binzhou and Heze.
County-level cities: Jimo, Pingdu, Jiaozhou, Laixi, Linqing, Laoling, Yucheng, Anqiu, Changyi, Gaomi, Qingzhou, Zhucheng, Shouguang, Qixia, Haiyang, Longkou, Laiyang, Laizhou, Penglai, Zhaoyuan, Rongcheng, Rushan, Tengzhou, Qufu, Zoucheng, Xintai and Feicheng.
Heilongjiang province 14
Prefecture-level cities: Harbin, Qiqihar, Mudanjiang, Jiamusi, Qitaihe, Daqing, Heihe, Yichun, Hegang, Shuangyashan, Jixi, Suihua and Shuangyashan.
County-level cities: Suifenhe, Fuyuan, Shangzhi, Wuchang, Nehe, Bei 'an, Wudalianchi, Tieli, Tongjiang, Fujin, Hulin, Hailin, Mishan, Ning 'an, Anda, Zhaodong, Helen and Muling.
Henan province 15
Prefecture-level cities: Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Hebi, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Zhoukou, Zhumadian and Xinyang.
Provincial county-level cities: Jiyuan, Gongyi, Dengzhou, Yongcheng and Ruzhou.
Counties and cities: Xingyang, Xinzheng, Dengfeng, Xinmi, Yanshi, Wugang, Mengzhou, Qinyang, Weihui, Huixian, Linzhou, Yuzhou, Changge, Yima, Lingbao and Xiangcheng.
Shaanxi Province 16
Prefecture-level cities: Xi 'an, Baoji, Yan 'an, Tongchuan, Weinan, Xianyang, Hanzhong, Yulin, Shangluo and Ankang.
County-level cities: Hancheng, Huayin and Xingping.
Shanxi Province 17
Prefecture-level cities: Taiyuan, Datong, Shuozhou, Yangquan, Changzhi, Jincheng, Xinzhou, Lvliang, Jinzhong, Linfen and Yuncheng.
County-level cities: Gujiao, Lucheng, Gaoping, Yuanping, Xiaoyi, Fenyang, Jiexiu, Houma, Huozhou, Yongji and Hejin.
18, Sichuan
Prefecture-level cities: Chengdu, Guangyuan, Mianyang, Deyang, Nanchong, Guang 'an, Suining, Neijiang, Leshan, Zigong, Luzhou, Yibin, Panzhihua, Bazhong, Dazhou, Ziyang, Meishan and Ya 'an.
County-level cities: Chongzhou, Qionglai, Dujiangyan, Pengzhou, Jiangyou, Shifang, Guanghan, Mianzhu, Langzhong, Huaying, Emei Mountain, Wanyuan, Jianyang, Xichang and Kangding.
Yunnan Province 19
Prefecture-level cities: Kunming, Qujing, Yuxi, Lijiang, Zhaotong, Pu 'er, Lincang and Baoshan.
County-level cities: Anning, Xuanwei, Maitreya, mangshi, Ruili, Dali, Chuxiong, Mengzi, Gejiu, Kaiyuan, Wenshan, Shangri-La, Jinghong and Tengchong.
20. Zhejiang
Prefecture-level cities: Hangzhou, Ningbo, Huzhou, Jiaxing, Zhoushan, Shaoxing, Quzhou, Jinhua, Taizhou, Wenzhou and Lishui.
County-level cities: Jiande, Cixi, Yuyao, Fenghua, Pinghu, Haining, Tongxiang, Zhuji, Shengzhou, Jiangshan, Lanxi, Yongkang, Yiwu, Dongyang, Linhai, Wenling, Ruian, Yueqing and Longquan.
Qinghai Province 2 1
Prefecture-level cities: Xining and Haidong.
County-level cities: Golmud, Delingha and Yushu.
22.Hainan Province
Prefecture-level cities: Haikou, Sanya, Sansha and Danzhou.
Provincial county-level cities: Wenchang, Qionghai, Wanning, Dongfang and Wuzhishan.
Three. autonomous region
Guangxi Zhuang Autonomous Region
Prefecture-level cities: Nanning, Guilin, Liuzhou, Wuzhou, Guigang, Yulin, Qinzhou, Beihai, Fangchenggang, Chongzuo, Baise, Hechi, Laibin and Hezhou.
County-level cities: Jingxi, Cenxi, Guiping, Beiliu, Dongxing, Pingxiang, Lipu and Heshan
Inner Mongolia Autonomous Region
Prefecture-level cities: Hohhot, Baotou, Wuhai, Chifeng, Hulunbeier, Tongliao, Wulanchabu, Ordos and Bayannaoer.
County-level cities: Manzhouli, Zhalantun, yakeshi, Genhe, Ergon, Ulanhot, Aershan, Holingol, Xilinhot, Erenhot and Fengzhen.
Ningxia Hui Autonomous Region
Prefecture-level cities: Yinchuan, Shizuishan, Wuzhong, Zhongwei and Guyuan.
County-level cities: Lingwu and Qingtongxia.
autonomous region
Prefecture-level cities: Lhasa, Shigatse, Qamdo, Linzhi and Shannan.
Xinjiang Uygur Autonomous Region
Prefecture-level cities: Urumqi, Karamay, Turpan and Hami.
County-level cities directly under the Autonomous Region: Shihezi (8th Division), Wujiaqu (6th Division), Alar (1st Division), Tumushuke (3rd Division), Beitun (10th Division), tiemenguan (2nd Division), Shuanghe (5th Division), Kokdala (4th Division) and Kunyu (14th Division).
County-level cities: Kashgar, Aksu, Hotan, Artux, Bole, Changji, Fukang, Korla, Yining, Kuitun, Tacheng, Wusu, Altay, Alashankou and Horgos.