Speeches for the competition to hire a customer service foreman (selected 5 articles)

Speeches can improve the speaker's self-confidence and help the speaker present himself better. In today's society, we have more and more opportunities to use speech scripts. Before writing, you can refer to the sample essays. The following are the speech scripts I compiled for you to recruit customer service foremen (selected 5 articles). Welcome to read and collect.

Competition for Customer Service Foreman Speech 1

Hello everyone!

I am xx, a pre-sales customer service officer in the customer service department. I have been working in the company for two years. When I learned that the company organized an internal competition for customer service supervisors, I decided to come and fight for this opportunity. I feel that my My ability has reached the point where I can do a good job as a supervisor, and I also believe that I can do a good job in this job.

First of all, let me talk about some of my advantages. It has been two years since I came to the company. I am basically familiar with the company’s operating procedures, know most of the colleagues in the company, and I also know clearly what is involved in customer service work. We need to cooperate with various departments. For example, in terms of product knowledge, we need to cooperate with colleagues in the product department. For every new product training, we need to invite them to train us and understand our products. We can make better recommendations to customers at work. In terms of activities, we need to communicate with the operations department to understand the time of the event, the strength of the promotion, and how to provide discount coupons. As a customer service supervisor, we need to actively do a good job in these cooperation and communication, so that our customer service colleagues can better engage in their work, and at the same time, they can understand things that need attention and learning.

Secondly, in terms of work, everyone has witnessed my sales performance in the past two years. I have won the monthly sales championship many times. Last year, I was also the annual sales runner-up. That was when I entered. This is the first year of the company, and this year my sales are far ahead, and my conversion rate is also an example for my colleagues to learn from. It can be said that I have done a good job in the pre-sales area. In terms of after-sales, I actively learn from the after-sales team leader. Usually after the shift is handed over, I will also stay in the company to learn from my colleagues. I had a one-month rotation before, and I did a good job in the after-sales work, and there were no disputes or complaints. Although I have not done all aspects of the work in the customer department, I have some understanding and know what work to do in the position of supervisor.

Finally, I would like to talk about the work that I would do if I were in the supervisory position. Our colleagues in the customer service department have always been working independently. Although they have communicated and exchanged pre-sales and after-sales knowledge, they have not In a system, everyone's sales skills and after-sales service are different, and there is no unified speaking skills. If I were a supervisor, what I would have to do is to establish a system so that pre-sales and after-sales colleagues have a complete set of speaking skills. And make some updates regularly, so that even if your sales ability is lacking, you can still learn from others, or even if you are busy at work, you can open up your speaking skills and find better answers when communicating with customers, and There is no need to ask colleagues every time, which is also a good teaching material for new colleagues. In this way, everyone's sales ability will be improved, their performance will increase, and naturally they will get more commissions.

Of course, I may still have some shortcomings. I have no management experience, but I believe that with my outgoing and positive personality, I will be able to do a good job as a supervisor through continuous learning and summarization. If leaders If you and your colleagues think I am suitable, please vote for me, thank you! Competition for customer service foreman speech 2

My name is xx, and today I am competing for the position of customer service center monitor. First, let me briefly introduce myself. My name is XXX. Since I came to the company, I started as a customer service representative. When the central leadership provided a promotion platform for employees, I seized the opportunity and worked hard through my own efforts from team leader to my current position as monitor. It is inseparable from the help and support of leaders and colleagues. So I worked harder and finally led my team to win the second prize in the cultural festival. I am even happier to receive this group award than I am to receive an individual award. This is the result of our collective efforts.

First of all, let me talk about my understanding of the work of the squad leader during the year I served as the squad leader. If I want to become a qualified squad leader, I will use 5 phrases to summarize it. The first is understanding. We must understand correctly. Leadership intentions and company-issued directives and goals. The second is communication, passing down what we have learned to my customer service representative, and then feeding back the problems encountered at work to my leader, doing a good job of uploading and distributing, and being a good link. The third is execution, strictly implementing the central system to ensure To complete various operational indicators, the fourth is innovation. Only by constantly thinking about innovation at work can we make progress and improve business service levels. Finally, the squad leader must use his own charm to bring the group together to maximize his potential. Achieve the goals of personnel training, business development and customer service.

Secondly, I want to talk about the understanding of managers. Within a team, a monitor has many roles, and they change as she changes. When there is a sudden increase in call traffic, she needs to respond in a timely manner. Allocate the number of agents to ensure the normal completion of the target. At this time, she is a decision-maker. When the customer service representative has ideas and opinions, she must promptly feedback these suggestions to the leader so that the leader can better understand the ideological trends of employees. At this time, she is a decision-maker. A liaison officer leads the assistants well. When users and customer service staff need help, she solves their problems in a timely manner. At this time, she is also a service provider. In short, as a decision-maker, manager and executor, we must shape our own character charm.

If I can continue to serve as the squad leader, I plan to focus on four points. First, I will put team building first. Due to adjustments made in our customer service center, reservation personnel will be assigned to the squad. Carry out front desk continuation work, so how to enable this part of the customer service representatives to adapt to the front desk work as soon as possible is very important. My goal is to promote an atmosphere internally and build an image externally. The second is operational indicators. My goal is to continuously innovate and strictly adhere to the indicators. The third is service. I will improve everyone's service level through listening training and team activities to carry out service value-added activities. The responsibility of the service weekly student is to supervise the service quality of this class, so that the best among everyone is elected, which will also play a positive role in improving the service quality of the class. Of course, if the service level this week improves under the supervision of the service value week student, the value week student will be rewarded accordingly. The last part is the learning and growth part. Only with a strong business foundation can we better serve users, so we must be proactive while also solidifying our basic knowledge. Competition Speech for Customer Service Foreman 3

Good afternoon everyone!

I am Chen Huayan, customer service officer of the Warehousing Management Department. First of all, I would like to thank the company for providing this platform for us to show ourselves. I hope that by participating in this competition, I can challenge myself, improve my abilities, and take this opportunity to learn from everyone.

I joined the company in February 20xx and became a member of the warehousing management department. I was mainly responsible for the handling of incoming and outgoing warehouses and the verification of warehousing expenses, and assisted the department manager in handling some warehouse business correspondence.

The competition in the modern logistics industry is the competition of services. Only services that satisfy customers can attract and retain customers. Based on the concept of "safety, convenience, and humanity", our warehouse management department provides customers with warehousing activities such as inbound and outbound management and in-warehouse management of goods. Safety is reflected in: We have insured all goods that are warehoused in the name of express delivery, so that customers can safely leave the goods to us for management; convenience is reflected in: customers only need to fax the warehouse receipt format agreed upon by both parties. The goods can be picked up, which shortens the time for customers to go through the pick-up procedures; our SMS delivery meets the needs of customers to pick up goods during holidays, which fully reflects the humanized service of our warehouse management department.

As a customer service representative in the warehouse management department, I know the importance of service and cargo rights. We must not only provide customers with good services, but also control cargo rights. Two years of customer service experience has cultivated my good service awareness and rigorous work attitude. During my work, I continued to learn and summarize, mastered the key aspects of warehousing cargo rights control, and operated in strict accordance with the contract stipulations in my daily work.

① Ensure timely tracking and feedback on the progress of warehousing, and issue accurate warehousing orders;

② Carefully check the customer's bill of lading when leaving the warehouse, and control the goods well. We strive to handle quick delivery procedures for customers on the basis of their rights. In order to ensure that customers’ delivery of goods is not delayed due to fax problems, every faxed warehouse receipt must be confirmed by phone with the warehouse;

③ Take it seriously

④Provide customers with clear and detailed bills to facilitate customer verification and recover warehousing funds as soon as possible;

⑤Do a good job in organizing and archiving department information;

⑥Have a strong awareness of risk prevention in handling receivables: For invoice customers, insist on sorting out bills every week and make centralized reconciliations; for monthly customers, insist on timely billing every month; for sporadic customers, insist on Payment will be recovered before the goods are cleared. These measures have effectively controlled the timely collection of receivables.

Independently handle dozens of tickets entering and exiting the warehouse every day, reconcile with each warehouse every month, and assist in processing business correspondence with warehouses and customers.

My down-to-earth work attitude has been recognized by the company, and I was named the "20xx Express Logistics Model of Love and Dedication." While completing my job, I actively participated in various trainings and successfully passed the 20xx Freight Forwarding Qualification Examination, which improved my professional knowledge.

With the development of different warehousing business forms, such as cooperating with the supervision business and steel business of the pledge department, we will face more challenges and tests. In the future, I will work harder to learn various new business knowledge, as always Provide high-quality services consistently and be an excellent customer service that satisfies customers. Competition Speech for Customer Service Foreman 4

Hello everyone!

Today, I feel very honored and excited to participate in this job competition speech, and of course I am also nervous. Here, I would like to say three thanks: thank you to the company for providing the opportunity to compete, thank you for allowing me to stand on the podium, and thank you all here for giving me the courage and strength to compete.

Next, I will give my competition speech in four aspects:

1. Self-introduction

My name is Wang Shuo, I am 30 years old this year, and I will serve as a candidate from 20XX to 20XX. The model room receptionist is mainly engaged in managing the items in the model room and receiving the visitors. I have been working at the front desk of the headquarters since April 20xx, mainly engaged in conference services, receiving customers, and responsible for leading the sanitation of the office. Especially in the conference service reception work, I can be hard-working, innovative, positive, integrate myself into the team, work closely with colleagues, have a strong team spirit, and my work ability has been significantly improved. Service awareness has been significantly enhanced.

2. Job understanding

The front desk is an important department in the company headquarters. It is mainly responsible for a series of tasks centered on the actual sales of the company's real estate. At the same time, the front desk is also a comprehensive administrative department for the company's business activities and customer service, playing an extremely important role. As the company's window, the front desk is the company's first impression on customers. We should maintain our best image, smile and be full of energy, and use our most beautiful side to greet customers, so that every customer who walks into the company will experience our sincerity and enthusiasm.

3. Advantages of competition

After working at the front desk for nearly a year, I feel that I have adapted to this job. At work, I am very dedicated and have a strong sense of responsibility. Be thoughtful and meticulous in your work, be enthusiastic and generous to customers, be civilized and polite. No matter which job you are in, you can work hard, do what you do, love what you do, and be dedicated to what you do. Accumulated work experience, increased confidence, and enjoyed the happiness at work. Today, I feel that my three advantages in recruiting are: first, self-confidence, second, ability, and third, experience. I believe that self-confidence is the prerequisite, ability is the foundation, and experience is the guarantee.

IV. Work Ideas

If I can continue to stay in this position, I will continue to do my job better.

1. Be dedicated to your job. Since you have chosen this special job, you must love the work at the front desk and believe that you can use your enthusiasm and love to make the front desk work in an orderly manner.

2. Pay attention to appearance. Dress naturally and appropriately, smile and speak calmly to maintain a good image of the company.

3. Be familiar with the business. When customers ask about the company's business, answer all questions. Insist on being honest, polite, and doing your job well.

4. Improve capabilities. I am very lucky and proud to have chosen this job. I will continue to be proactive and work hard in this position, and do my part for the development and growth of the company.

Dear leaders and judges: I pay attention to the results of the competition and am eager to succeed. No matter what the result is, I will face my future work with a positive attitude.

Thank you everyone! Competition Speech for Customer Service Foreman 5

Hello everyone!

I am very grateful to the company for giving me an opportunity to show myself. This competition is a rare opportunity for me and will be beneficial to the improvement of my personal quality. No matter the result, I will work harder. , repay the company's love for me.

Let me introduce myself, my name is xxx, I am xx years old, I have a bachelor’s degree, and I am now in charge of building xx. Since I left school in November 20XX and entered the melting pot of society, I have worked as a security guard, security monitor, opened my own shop as a small boss, and as a customer service clerk. No matter which position I work in, I have always been full of enthusiasm and positive work attitude. Work hard and make continuous progress through hard work. I was fortunate enough to join the Century Jinyuan family on February 28 this year. I worked in the early stages of Wangjiang Garden, the renovation of Lanjiang Garden and Yongjiang Garden, and now I am the head of Buildings 2 and 3 of Lanjiang Garden. "Ten years of sharpening a sword", and today I am standing in front of everyone after ten months of hard work - competing for the position of team leader of the customer service department of the property company. I hope that my little spark can touch everyone's hearts.

If I am lucky enough to be recognized by the company, I will work from the following aspects:

1. Three major tasks

Through past customers It can be clearly seen from the satisfaction survey that among all projects in property management, the importance of safety management remains the largest in the minds of owners. This makes us clear three major tasks:

1. Safety first: The "zero" goal of safety accidents is our standard for moving forward every day.

2. Personalized service: I have what others don’t have, I have the best when others have it, and I have my own uniqueness when others have the best.

3. Build an excellent team: further strengthen the organic combination of institutional constraints and humanized management.

Two and three innovations

1. Concept innovation.

2. Management innovation.

3. Service innovation

Innovation is the wisdom and soul of an enterprise; innovation is also the source of survival and development of an enterprise. Carry out three innovations of "concept, management, and service" to enhance the competitiveness of Jinyuan Property as a whole, and turn the spiritual power of serving owners and customers into the material power of strengthening the company.

Three and two improvements

That is, improving customer satisfaction and property fee collection rate.

Customer satisfaction is the starting point and fundamental purpose of all our work, and it also means the guarantee of the collection of various management fees. I believe: As long as we persevere, as long as we work hard, use our attentive service, use our sincere smiles, and use our down-to-earth work, then the improvement of customer satisfaction and property fee collection rates will inevitably become inevitable.

The above are some of my ideas about the work of the customer service supervisor. They are very superficial. I would also like to ask the leaders and colleagues to point out the shortcomings and give me some valuable opinions. I will be grateful.

The results of the competition are indeed important, but what is more important is progress through participation and growth through participation. No matter when and where I am, I am willing to be a responsible person and never give up learning and hard work, this upward state, and my deep-rooted enthusiasm and self-confidence.

Because I firmly believe that if you have responsibility, you will make a difference!

Thank you everyone! ;