Q: What right does the seller have to return the goods? What are the requirements for goods?
A: Within seven days from the date of receiving the goods, the buyer can initiate a seven-day unreasonable return application for the goods that support seven-day unreasonable return and meet the intact standards. The goods returned by the buyer shall be in good condition.
Q: What is the integrity standard of commodities? Can't you open it?
A: Taobao's standards for commodity integrity are divided into general integrity standards and special integrity standards according to different commodities. The general intact standard is: 1) The buyer shall guarantee to return the goods and related accessories (accessories) (such as tags, manuals, three-guarantee cards, etc.). ) complete, and maintain the original quality and function, no damage, pollution, scratch anti-counterfeiting, activation (authorization), etc. , and there are no traces of appearance and unreasonable use of personal data;
2) The outer packaging of the goods is an inseparable part of the goods, and it should be intact when returned, without serious damage or pollution; "Outer packaging" refers to the original packaging of the manufacturer (the smallest sales unit), excluding the secondary packaging carried out by the merchants or logistics themselves.
3) Lost or damaged gifts and lost invoices will not affect the return. If the gift is damaged or lost, it will be discounted, and the buyer will bear the corresponding taxes if the invoice is lost.
Q: When does the seven-day unreasonable return start?
A: The seven-day period starts at 0: 00 on the second day after the logistics shows that the goods are signed, and it will be seven days after 168 hours. That is, 10 year 10 receipt on October 30th, 10 year 10 the first day starts at 0: 00 am on October 30th. If the buyer chooses to return the goods without reason, it shall send a return notice to the Taobao seller within seven days from the date of receiving the goods.
Q: The seller stated on the product details page that the product does not support returning goods, and the customer service also informed me that I accepted the terms. Can I still apply for a refund?
A: Yes. Taobao requests to support seven-day unreasonable return, and the seller unilaterally or the buyer and seller agree that it is invalid to not support seven-day unreasonable return.
Q: Which products do not support returns?
A: There are seven categories of goods on Taobao that cannot be returned. 1. Customized goods ordered by the buyer; Two, fresh and perishable goods (flowers, aquatic meat, fresh fruits and vegetables, pets); 3. Digital products (online games, telephone charges, digital reading, network services, electronic certificates) such as audio-visual products and computer software downloaded online or unpacked by buyers; 4. Deliver newspapers and periodicals (subscribe to newspapers and periodicals); 5. Service goods (local services, purchased services); Six, idle fish market personal idle items; Seven, second-hand, auction goods. There are two kinds of goods on Taobao, and sellers can choose to support "seven days no reason to return". Eight, once activated or tried, the value of goods is derogatory, goods, or goods with frequent fluctuations in value in the short term (smart goods, commercial kitchen appliances, gold); Nine, the impact of personal safety or life and health of unopened goods, or goods that are easy to change the quality of goods after unpacking (food, health care products, personal products, adult products