1, before receiving customers, we must first make preparations. As the saying goes, it is necessary to prepare customer information in advance, what kind of customers to deal with, and prepare psychological drafts in advance.

2. Organize your office in advance, so that customers can see a clean and clear environment as soon as they enter the door, and their mood will be different.

3. Make your makeup more decent and generous, and leave a good first impression on customers.

4, professionalism, this is the most important thing, you must let the guests know that you are a professional consultant as soon as possible, if you can let customers feel that you have a medical background, so much the better.

5, understand the key situation of the guests, sit and know each other, only a comprehensive understanding of the customer's situation, in order to give customers pertinent suggestions and programs.

6. Listen before you speak, which is the first communication skill a consultant must have.

7. Tell the value of your hospital as soon as possible, instead of talking about the price with the guests.

8. As soon as possible, let customers know where your hospital experts are and where they are good.

9. Let customers see experts. You have taken a big step.

10, after the doctor's plan is determined, skillfully negotiate the price with the customer.

1 1, pay the fee naturally and then have an operation.