Job responsibilities:
1. Answer/transfer calls timely and accurately, record information and convey it in time when necessary.
2. Receive the visiting guests and inform the interviewees timely and accurately.
3. Be responsible for the environmental maintenance of the foreground area to ensure the safety and normal operation of the equipment.
4. Complete other tasks assigned by the superior supervisor.
Qualifications:
1, good image, good temperament, age 18-29 years old, height 1.60 or above.
2. 1 year relevant working experience, relevant major is preferred.
3. Strong sense of service.
4. Good coordination and communication skills, sense of responsibility, lively and cheerful personality, and affinity.
5. Mandarin is accurate and fluent.
6. Have a certain knowledge of business etiquette.
Skills of doing a good job in front desk reception;
1, good image:
As a receptionist, first of all, let yourself have a good image. For example, clothes don't need to be fashionable, but at least they should be simple and generous. It's best to give priority to tooling at one time, giving people the feeling of being supercilious.
Wear light makeup, because only wearing makeup will make you look more energetic, and wearing too much makeup is not advisable, because when you receive customers, you won't feel very good.
In terms of shoes, it can be mainly black, and the height should be kept above eight centimeters. Neither too high nor too low. Too high and too low is not convenient to show temperament, because women wearing high heels will look taller and more temperament.
2. Keep smiling:
Smile at customers who come to the company, make them feel comfortable and warm, don't keep a straight face, or even look angry, which will make them feel very unhappy.
3. Ask the customer to sit down and pour water in time:
When the customer comes, be sure to seat him in time and pour him a cup of hot water. The temperature of the water should not be too high, not more than 2/3, because customers who are too hot can't get in. If the water is full, it means arresting people.
4. Keep good communication with the boss:
When a customer visits, you should coordinate with the boss, such as whether to meet the customer, when to invite the customer, and enter the room. Because sometimes the boss doesn't want the customer to see his side, he must communicate with the boss in advance.
5, completes the visitor record:
You can make a relevant record, which makes it easier to get familiar with the work. If the process is long, you can basically find out what kind of people and the boss's important customers are coming, and this information can be mastered as soon as possible.
6. Telephone:
Sometimes the front desk will involve some telephone reception, so as a customer service, what you need to do is to identify the telephone of advertising nature, screen some useful information calls for the boss, and report to the boss in time, and the boss will naturally have a good impression on you.