Etiquette principles in professional offices
1, the "golden rule" in social interaction
(1) Always be humble to your friends and always smile when talking to others.
(2) Always keep friendly relations with people around you and look for opportunities to do more for others. For example, if your neighbor is ill, you can think of cooking a bowl of delicious soup for him, and others will never forget you.
(3) When others introduce you to friends, you should concentrate on remembering their names. In the future, when we meet, we can call out his name, and people will think that this person is very enthusiastic and thoughtful.
(4) Learn to be tolerant, overcome willfulness, try to understand others, and put yourself in others' shoes. Doing so can make friends feel kind, credible and safe.
2. Five etiquette maps of the office
Many friends came to the city from the countryside and started as workers. Because of their continuous improvement, they went to junior college and started to work as office workers. Some were telephone operators, some were secretaries, and more were salesmen. They often went in and out of the office. Everyone thinks it's important to understand workplace etiquette.
Following some etiquette norms, understanding, mastering and properly using workplace etiquette will make you make ends meet at work and make your career prosperous.
Desk etiquette
There are ten desks in our office, but the situation is quite different. Only one or two are neat, and the others are terrible. As soon as I saw the messy table, I gave the shopkeeper a discount.
Therefore, it is polite to keep your desk tidy.
I want to talk about eating in the office. Use disposable tableware. It's best to throw it away immediately after eating, and don't put it on the table or coffee table for a long time. If something happens suddenly, remember to politely ask your colleagues to help you. What is easily overlooked is the beverage can. As long as it is open, leaving it on the table for a long time will always destroy the elegance of the office. If you want to drink tea in the future, you'd better hide in a place where no one will notice.
It is best not to eat food with big splash and loud noise, which will affect others. If food falls on the ground, you'd better pick it up and throw it away at once. It is necessary to clean the table and floor after supper.
Try not to bring strong food to the office. Even if you like it, some people will not be used to it. And its smell will diffuse in the office, which is very harmful to the office environment and the company image.
Don't eat in the office for too long. Others may enter the work on time, or impatient guests may visit, and both sides will be embarrassed. In an efficiency-oriented company, employees will naturally form good lunch habits.
Prepare napkins. Don't wipe your greasy mouth with your hands. Wipe it in time. Don't speak rashly when your mouth is full. When someone has food in his mouth, it's best to wait for him to swallow it before talking to him.
Politeness in the elevator room
The elevator is small, but there is a lot of knowledge in it.
When accompanying guests or elders to the door of the elevator hall, press the elevator button first; The elevator has arrived and the door is open. You can go in first.
Elevator, press the door button with one hand and press the elevator side door with the other hand to let the guests advance; After entering the elevator, press the floor button that the guest wants to go to; When other people enter during the trip, you can ask which floor you want to go to and help press it.
Try not to greet each other in the elevator. Try to face the guests sideways in the elevator.
When you arrive at the destination floor, hold down the door-opening button with one hand, and make an action of please go out with the other hand. It can be said that here we are, please go first!
After the guests get out of the elevator, they immediately step out of the elevator and enthusiastically guide the direction.
It is polite to borrow and pay back.
If you borrow it and pay it back, it's not difficult to sue me if you borrow it again.
If a colleague buys a takeaway for you by the way, please pay the required fee first, or return the money to the other party in time when they come back. If you just don't have enough money, you should pay it back the next day, because no one likes to have the cheek to collect debts from others. Similarly, although the electrical appliances in the company are not personal items, they must be borrowed or returned, otherwise it may hinder others' work. There is also strict compliance with rules and regulations. No matter how relaxed your company environment is, don't profit too much from it. No one may scold you for leaving work early 15 minutes, but leaving with great fanfare will only make people feel that you are not devoted and dedicated to this job. In addition, don't abuse the company phone to chat for a long time or make personal long-distance calls.
Courtesy in the bathroom
When you meet a colleague in the bathroom, if you don't take the initiative to say hello, your colleague won't say hello to you, and the other party will think you are arrogant, so there seems to be a gap between colleagues later.
Therefore, when you meet a colleague in the bathroom, don't deliberately avoid it, try to talk to the other person first. Never pretend not to see you with your head down, giving people the feeling that you don't care about people. Don't go to the bathroom with your boss at the same time, especially when the bathroom is small.
Some bathrooms use closed doors. Someone knocks at the door and answers: I'm inside!
Courtesy of visiting customers
Sometimes I get nervous when I go out to visit clients.
The first rule is punctuality. If there is an emergency or traffic jam, inform the person you want to see immediately. If you can't call, please ask someone to inform you. If the other party is going to be late, you should make full use of the remaining time. For example, sit not far from the appointed place, sort out the documents, or ask the receptionist if she can have a rest in the reception room.
When you arrive, tell the receptionist or assistant your name and appointment time, and hand in your business card so that the assistant can inform each other. If the assistant doesn't take off your coat, you can ask where it is.
Be quiet when waiting, don't talk to kill time, it will disturb others' work. Although you have been waiting for 20 minutes, don't always look at your watch impatiently. Ask his boss when he is free. If you can't wait, you can explain it to your assistant and make an appointment. No matter how dissatisfied you are with the assistant's boss, you should be polite to him.
When you are taken to the manager's office, if you meet for the first time, you should introduce yourself. If you already know each other, greet each other and shake hands.
Generally speaking, the other party is very busy, so you should get the conversation to the point as soon as possible. Express what you have to say clearly and directly. After you finish, let the other person express their opinions and listen carefully. Don't forgive or interrupt the other person's speech. If you have other opinions, you can wait until he finishes.
3, employee conversation etiquette specification
Conversation is the main means for people to exchange feelings and enhance understanding. In interpersonal communication, most people pay attention to it? Listen to what he says and see what he does. Take speech as an important criterion to examine a person's character. Therefore, in social activities, both the speaker and the listener should take care of themselves.
First, respect others.
Conversation is an art, and the speaker's attitude and tone are extremely important. Some people talk too much to allow others to interrupt and regard others as their own students; In order to show their glib tongue, some people always like to speak in an exaggerated tone, even at the expense of alarmism; Some people are self-centered, completely ignoring the joys and sorrows of others, and only talking about themselves all day. These people give the impression that they are arrogant, presumptuous and selfish because they don't know how to respect others.
Second, talk about civilization.
Some small places in the conversation should also show respect for others. When using foreign languages and dialects in conversation, we must consider the people we are talking to and other people present. If someone doesn't understand, it's best not to use it. Otherwise, people will feel that they are deliberately showing off their knowledge or deliberately not letting him understand. When talking to many people, don't suddenly whisper to one of them, let alone whisper to your ear. If it is really necessary to remind him to pay attention to the rice grains on his face or the loose trousers buttons, he should be invited to talk aside.
When there are more than three people talking, you should talk to others from time to time. Not doing it? There are thousands of glasses of wine for every confidant and more than half a sentence for lovers. Give sb. the cold shoulder In particular, politeness and caution are very important when talking with women. Don't hit it off with one of them when many people are talking.
Third, gentle and honest.
Some people talk irrationally and naturally like to argue; Some people are good at asking questions in the end, and there is nothing they dare not say and ask. It is impolite to do so. Talk gently, don't use abusive words, don't be sarcastic, don't argue loudly, don't pester. In this case, even if you have the upper hand, it is not worth the loss.
Fourth, the topic is appropriate.
Watch your temper when you speak. When the topic you choose is too professional, or not everyone is interested, or you introduce your pets Tom and Dick too much, the listener should stop immediately if he is bored, instead of going his own way. When someone comes forward to refute himself, don't become angry from embarrassment, but discuss with him calmly. When you find that the other party is deliberately making trouble, you can ignore it.
No matter strangers or acquaintances, if you get together, you should talk as much as possible. When you meet someone who wants to talk to yourself, you can take the initiative to talk to them. If there is silence in the conversation, you should try to keep the conversation going. If you have something urgent to leave during the conversation, you should explain the reasons and apologize to the people present. Don't just walk away.
The eyes and posture in the conversation are quite doorways. When you speak, you should keep your eyes straight, look up modestly, and bow your head arrogantly, which are all to be avoided. In conversation, look at each other's eyes easily and gently, but don't stare, or stare straight at others and wait for a while.
Appropriate actions are needed to emphasize the tone of conversation, but some disrespectful actions should not appear. For example, rubbing your eyes, stretching, digging your ears, fiddling with your fingers, moving your wrists, pointing your fingers at other people's noses, putting your hands in your pockets, watching your watch, playing with buttons, shaking your knees and so on. These actions will make people feel absent-minded and arrogant.
Fifth, be good at listening
You can't always talk? Say? Only by listening well can we truly realize effective two-way communication.
Listen attentively to other people's conversations. Don't look around or show impatience. You should show interest in other people's conversation, and don't mind other irrelevant places, such as the strong accent or mispronounced words.
When listening to others, let them finish, don't suddenly interrupt when others are in high spirits. If you want to supplement other people's conversations or express your own opinions, you will have to wait until the end. Some people like to criticize others when they first speak. People said it might rain tomorrow, but he said it might not. People say "Red Sorghum" is really an excellent film, but he says it's terrible. It's all too superficial.
It is necessary to give positive feedback when listening. Nodding, smiling or simply repeating each other's talking points is something that makes both sides feel happy, and appropriate praise is also needed.
Participate in other people's ongoing conversations, get permission, and don't sneak in and eavesdrop. If you have something to ask the person who is speaking, you should also stand aside and go to him after he has finished speaking. There is no need to refuse if people present welcome themselves to join the conversation. In conversation, you shouldn't be a permanent listener. Silence and boasting are two extremes, which will also disappoint everyone.
Six, treat people with courtesy
Conversation doesn't have to be pursued deliberately? The language is not amazing, is it endless? The sensational effect of politeness and understanding is the most important. If a person treats his superiors or subordinates, elders or juniors, ladies or men, foreigners or China people equally, and gives them the same respect in conversation, then he is the most educated.
4. Politeness? Four have four taboos?
What do people usually do when using polite language in communication? Four have four taboos? That is, we should be measured, polite, educated and knowledgeable, and avoid privacy, shallowness, vulgarity and taboo.
? Four? : the first is to measure. This is the first question of language appropriateness and politeness. To achieve a measured language, we must cooperate with non-linguistic elements, know ourselves and ourselves in background knowledge, make clear the purpose of communication, choose a good communication method, and pay attention to how to express it properly with words and actions. Of course, discretion also includes the discretion of specific words.
The second is etiquette. The etiquette of language is greeting. Etiquette language has five common idiomatic forms, which express greetings, thanks, apologies, farewell and return gifts. Greetings? Hello? , farewell is? Goodbye? Thank you? Thank you? What is an apology? Excuse me. . A reply is an answer to thanks and apologies, such as? It doesn't matter? 、? It doesn't matter. 、? Out of the way? Something like that
The third is education. Speaking appropriately, being knowledgeable and using elegant words are the signs of educated speech. Respecting and understanding others is an important manifestation of educated people. Respect other people's private lives, clothes, furnishings and hobbies that conform to moral norms, and point out politely and kindly when others do have shortcomings. Forgiveness means being kind to others when they are impolite.
The fourth is knowledge. In a highly civilized society, we must attach great importance to knowledge and respect talents. A knowledgeable person will be respected by society and others, while an ignorant person will be despised by society and others.
? Four bogeys? : The first is to avoid privacy. Privacy is something that can't be made public or doesn't have to be made public. Some are flawed and some are secrets. In a highly civilized society, except for a few people who need to know about privacy, ordinary people don't need to know. Therefore, it is an important aspect of politeness to avoid talking about and asking about privacy in verbal communication. Europeans and Americans generally don't ask each other's age, occupation, marriage, income, etc., otherwise it will be considered impolite.
The second is to avoid shallowness. Shallow is not pretending to understand. Teach others? Or layman's words, or not as good as benevolence and righteousness, not as good as knowledge, only know daily necessities, chickens, pigs, cats and dogs, long and short, men marry women. Words are monotonous, vocabulary is poor, sentences are unreasonable, and white words are often spit out. If shallow people meet, they don't feel shallow, but educated and knowledgeable people will undoubtedly feel unhappy when they listen to their conversation. Society and nature are the oceans of knowledge, and it is impossible for each of us to become a universal doctor or a knowledgeable person. We should learn that there are specialities in the technical field, but there are always places that are not as good as others, and there are always places that we don't understand. We should be modest and prudent, and don't make wild comments.
The third is to avoid vulgarity. Vulgarity refers to rude and even filthy words, full of foul language, ugly words and obscene words, which can be traced back to ancestors, sisters and descendants, and spread all over the sexes, which is unbearable. Rudeness is the most impolite language. It pollutes a national language.
The fourth is taboo. Taboo is a phenomenon, thing and behavior that human beings regard as taboo, and taboo words have a conventional corresponding relationship with the words they replace. Taboo words commonly used in society are also important polite words in society. They tend to care about each other's feelings and avoid taboos. Here are some important taboo words:
The first is the taboo words to express fear. For example. Die? There are quite a few taboos, that is, using? Die? Related things should also be avoided, such as? Coffin? Say? Shoucai? 、? Longevity board? Wait a minute.
Secondly, avoid the physical defects of the other party and related personnel. For example, what are now commonly known as people with serious physical defects? Disabled people? , is a more elegant taboo.
Finally, there are verbal taboos about things and behaviors that are not open to moral customs. Like calling the bathroom to pee? Go to the bathroom? Wait a minute.
Common sense principle of office work etiquette
1) Respect principle. Respect is the emotional basis of etiquette. Respecting and being kind to others is an important principle in dealing with interpersonal relationships. Only when people respect each other can they maintain a harmonious and happy interpersonal relationship. There are some seemingly insignificant things in life, but they show disrespect for others. For example, visit others without contacting an appointment, and you are welcome to make a surprise attack; Spying into other people's privacy and spreading gossip everywhere.
2) Abide by principles. One is to abide by the law, and the other is to keep promises.
3) the principle of self-discipline. Abiding by etiquette requires self-discipline, and the process of self-discipline is the process of perfecting oneself and improving one's comprehensive quality. A polite person can treat others with courtesy, and his actions are not out of line, his manners are not rude and his words are not rude.
4) The principle of moderation. Distance is beauty, and mastering the emotional scale of communication can often achieve better results.
5) The principle of tolerance. In the process of interacting with others, be tolerant with a broad mind and learn to put yourself in others' shoes.
Common sense of workplace etiquette
Appearance is a person's appearance, including appearance, posture, clothes and manners, and it is the basic factor that constitutes the first impression of communication. Appearance beauty includes three meanings: natural beauty, decorative beauty and inner beauty. A person's good manners and image are like the cover of a wonderful book, which makes people feel that your background and values are trustworthy. Thereby producing? Charm effect? Conducive to the success of interpersonal communication and career development.
1) Appearance and demeanor
American psychologist Obote? Mai Rabian believes that people's impressions are formed in such a proportion: 55% depends on appearance and image, including clothing, personal appearance, movements, gestures and other silent languages; 45% depends on the tone, intonation, text content and other audio languages. As a professional, the most important image is: good at communication, fluent in eloquence and excellent in writing; Excellent appearance image includes dress, gfd, personal hygiene, hairstyle, nails, figure, manners and so on.
Hair modification. Pay attention to frequent grooming, proper hairstyle and moderate length. ? Good luck from the beginning? !
Facial modification. Men's facial requirements: shave frequently, trim nose hair and keep teeth and mouth clean. Ladies' facial requirements: Beauty is the most convenient and simple way. Beauty is an important art in life and belongs to the category of life aesthetics. Changing oneself through plastic surgery belongs to the category of medical beauty.
Make-up is a respect for others and for yourself. The shade and style of makeup should consider the specific time and occasion. Usually, the daily makeup is mainly natural, and you can use a little powder; Work makeup should also be fresh and elegant, reflecting the sense of professionalism; Dating makeup can make you look sweeter. Generally speaking, it is used for work and social makeup? Huh? For fashion. Clean, refreshing and natural, in harmony with age, identity and environment, to achieve the unintentional state after deliberate modification, is the highest realm of makeup. On formal occasions, it is considered impolite for a lady not to wear makeup.
2) manners and manners
Manners are also called postures and postures. Different postures show people's different mental states. Using positive and elegant behavior to express etiquette makes people feel more real, beautiful and vivid, and its role is no less than that of audio language. It not only reflects a person's appearance, but also reflects a person's character, temperament and accomplishment. People can't choose their looks, but their manners and manners can be cultivated and trained with great concentration. The image of success shows people confidence, dignity, strength and ability. Through every move, you are full of the charm of a professional.
Human posture includes standing, sitting and walking postures and gestures, facial expressions and corresponding actions. ? Stand like a pine, sit like a bell, walk like the wind, lie like a bow? It is China's requirement for human posture since ancient times. The basic requirements of body language are: dignified, natural, generous and steady, and the harmony of voice, emotion and action.
Stand straight. The basic essentials of standing posture are: head up, chest out, eyes looking straight ahead, jaw slightly closed, mouth slightly closed, smiling, peaceful and natural movements. Stretch your shoulders, sink your breath, feel upward and breathe naturally; The body is straight, and the center of gravity is between the legs to prevent the center of gravity from shifting, so as to stand up the chest, abdomen, waist, buttocks and jaw; The arms droop naturally, the fingers bend naturally, and the palms touch the seams of trousers inward. You can also hold the fingers of your left hand in front of your lower abdomen with your right hand, gently rest your elbows on your hips, and cross your hands behind your back. The soles of the feet are separated? v？ Glyph, or? Ding? Zibu station
When you stand too tired, you can change your posture: one leg is supported, the other leg is slightly bent, the leg is relaxed, and the center of gravity shifts to the supported leg, but the upper body remains straight all the time. When a man stands, his feet are apart, shoulder width apart, microstrip? Eight? Words can be placed in front of the abdomen or at the back.
Taboos: Necking, chest-holding, hunchback, bulging belly and ass-lifting. Listless, stagger. Put your hands in your trouser pockets or on your chest.
A dignified sitting posture. The basic essentials of a good sitting posture: smile, eyes looking up, mouth slightly closed, chin slightly closed; Stand up straight, stand tall and stand naturally. Don't stick the table in front, back against the chair. Shoulders flat, arms naturally bent on knees or chairs or sofas; Knees together, don't separate your legs, don't cross in front, or put them in front of each other. Keep your chin and neck unchanged when standing. When sitting and talking, your upper body and legs should turn to each other at the same time and look directly at the speaker.
When a lady sits down in a skirt, she can fold the skirt with the back of her hand to avoid the bottom of the skirt? Gone? . After sitting, put your legs together, lean on one side, palm down, left palm on your leg, and right palm on your left palm. This sitting posture is more elegant. When a man sits, his feet can be flat on the ground, his knees are separated by about one palm, and his hands are placed on his left and right knees respectively. In social situations, whether sitting in a chair or sofa, don't fill it. Sitting in two-thirds of the chairs shows respect and respect for each other.
Taboo: Bend over and shake your legs. Especially ladies, don't walk on stilts with your legs apart? Jiro? .
A chic walking posture. Basic essentials: calm, steady and straight.
Both men and women should avoid shaking their heads, shaking their shoulders, twisting their arms and splaying their feet when walking. Don't bow your head or mop the floor with your feet. The more you twist your body, the more frivolous it becomes.
Elegant squat posture. Generally, there are three ways to take low-level articles: semi-squatting, high and low, and crossing. No matter what kind of squat posture, don't pout. This is a very unsightly action.
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