The summary of the bank's front desk work 1 calendar has been torn off page by page, leaving only the last few pages, and a year has passed unconsciously. In this year, although I have no brilliant achievements and earth-shattering career, I have always maintained a good working condition. I strictly demand myself to be a qualified bank employee, base myself on my own work, study my business skills, and let myself contribute silently in ordinary posts, so that my career radiates a ray of light and heat. Every sincere service, I have drawn a pleasure, a persistence and a harvest, which I outlined with this ordinary touch.
I have been working in the operating room since I joined CCB. With the help of my leaders and colleagues, I have been strictly demanding myself to study professional knowledge, improve my professional skills, improve my professional quality, work hard in savings and company counters, and have increasingly rich experience and confidence in providing satisfactory services to customers. Over the past three years, in the big family of banks, I have moved from ignorance to maturity, walked on the road of my own choice, worked hard to be self-disciplined, loved my job and devoted myself to it, with a firmer pace and more confidence.
I know that every customer is worked hard by colleagues, which not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services according to the different psychology and needs of each customer. In my daily work, I push myself with the service concept of "building a brand bit by bit" and start from every little thing. My post is a small window, a link between banks and customers. Everything I say and do represents the image of China Construction Bank, so I often remind myself to do a good job of "three-tone" smile service. Answer customers' questions patiently and meticulously, face the impatience of individual customers, and respond skillfully without hurting the gas; And the praise to customers is modesty and prudence, guard against arrogance and rashness. Never say "no" to customers easily, and try to meet their business needs without violating the principle. I always adhere to the concept of "customer first", regard the customer's affairs as my own business, put myself in the position, worry about the customer's urgency and think about the customer's thoughts. Take different working methods for different customers, and strive to provide customers with the best quality and satisfactory service.
What the banking industry needs is collective unity and cooperation, and one's strength is always limited. As an old employee, I am not only satisfied with doing my job well, but also pay more attention to the role of communication, help and guidance. I actively, enthusiastically and patiently help my new colleagues adapt to the new environment, new posts and new jobs, so that they can get familiar with related businesses faster and better grasp the operation process. Only when the overall quality is improved can the service level of sub-branches be upgraded. Let's work together and work happily in the warm family of the branch.
While helping new colleagues, I also saw their advantages, which always made me feel a sense of crisis. I often tell myself that I can't satisfy the status quo, but I should be content with being plain, but not mediocre. I should not only concentrate on my work, but also absorb new knowledge to meet future challenges. With the development of the times, the competition in banking work is becoming more and more fierce. Looking at the continuous development and innovation of China Construction Bank, I deeply realize that as a qualified front desk teller, I should have a higher professional level. Only by constantly enhancing their comprehensive quality and expanding their knowledge can we do our work better. So after my intense work, I also took an active part in various studies, and obtained the qualification certificate of accounting practice and the qualification certificate of counterfeiting, which laid a solid foundation for greater achievements in future work.
Although I have made progress in all aspects, I still have some shortcomings. Although my skills such as counting money will reach the standard, I still need to continue to work hard and constantly improve.
To sum up, in this year's work, I strictly abide by the rules and regulations of China Construction Bank, strictly demand myself, serve customers enthusiastically, care about and treat colleagues kindly, have a harmonious relationship with colleagues, be able to cooperate sincerely and explain to the leaders seriously. While constantly improving my work skills, I actively study the theoretical knowledge of the financial industry, take relevant exams and enrich myself. Thanks to the care and help of leaders and colleagues in the past year, I will make persistent efforts in the work of 20xx and grow together with CCB.
Summary of the Front Desk Work of Bank 2 In 20xx, I entered the Agricultural Bank of China Shui Xin Sub-branch with the yearning and pursuit of banking finance. This year, I released the energy of youth and ignited my career dream.
Time flies. I have been in Shui Xin Branch for a whole year. Great changes have taken place in my life during this year. In the work, in the study, in the thought, gradually mature and steady.
In Shui Xin Sub-branch, I was engaged in the most common and common job in the bank-cashier. Some people may say that ordinary tellers are very ordinary and it is difficult to make a career. But I want to say no, as long as you work hard at the counter, you can make brilliant career and achievements.
Excellence begins with the ordinary, and perfection comes from the earnest.
I love my job as a bank teller and take it as the starting point of my career. As an ordinary employee of ABC, especially a front-line service employee, I deeply feel the heavy responsibility I shoulder. Counter service is a "civilized window" to show the quality service of ABC, so I sincerely serve customers with full enthusiasm every day and win the trust of customers with a positive and enthusiastic working attitude.
Teller is a special position among ABC employees, because he directly faces customers. Although the teller's daily work is busy and monotonous, the counter is a window to show the image of ABC, facing all kinds of customers with different needs. Tellers should be skilled in operating technology and serve customers enthusiastically, so that customers can truly appreciate the sincerity and enthusiasm of ABC people and feel the warmth of doing business in ABC. This kind of work is extraordinary, and I am proud of my position!
To this end, I ask myself to do:
First, master excellent business skills and never relax business learning;
The second is to maintain good professional ethics and abide by national laws.
Summary of bank front desk work 3 I was fortunate to be a member of the warm family of China Construction Bank in 20xx 10, and I was assigned to the X branch for internship and exercise for four months. In this exercise, I can actively participate in the political and business study organized by branches and sub-branches, learn correctly, abide by rules and regulations, respect leaders, unite colleagues, make clear the purpose of exercise, obey arrangements, actively participate in internal affairs, humbly ask for advice, and actively apply the theoretical knowledge learned in the university to practical work. Although the study time in this position is only four months, I have benefited a lot from it and felt deeply. The following is a summary of my work in the past year:
Ideologically: on the one hand, strengthen political belief, strive to improve ideological consciousness, adhere to the leadership of China Producers' Party, support the Party's decision-making, and support the policies of the Party and the State Council on the share reform of CCB. On the other hand, the customer-centered service concept has been established, and the importance of "customer-centered" in CCB has been further realized through study and practice.
During the training of the provincial bank, I learned the service concept of "customer-centered" from the class of the leaders of the provincial bank, but my understanding at that time only stayed in theory and I didn't have personal experience. When I arrived at the counter, I found that this was not an empty slogan. In the financial industry with unprecedented fierce competition, only by firmly establishing the customer-centered idea, serving customers wholeheartedly and creating more convenience and wealth for customers, especially in this era of unprecedented fierce competition in the financial industry, only by firmly establishing the "customer-centered" concept and effectively serving customers can we be invincible in the competition.
In business, I have also gained a lot. I was no stranger to banks when I was at school, but my understanding at that time stayed at the economic theory and macro level, and I didn't know much about the specific business of banks. When I came to the counter, I found that the bank didn't only handle deposit and withdrawal business as I knew before. There are still many businesses I don't know, and I still have a lot to learn. With the help of my colleagues, I am now basically familiar with the operation process of the savings counter, and I have also reached a relatively skilled operation of the DCC operating system for personal financial services. I can work as a cash cashier independently, bear the corresponding responsibilities and obligations, accept the comprehensive evaluation of performance management and the corresponding incentive and restraint measures.
I also use my spare time to seriously study other related financial business knowledge and open up learning space. With my love of literature and more practice on weekdays, I have the ability to write summaries, surveys and statistical analysis, and can timely analyze the market demand, products and channels problems and customer suggestions found in customer service, so as to strive for the best way to solve problems and difficulties.
In short, in this internship, I not only learned a lot of knowledge that I didn't have in books, but also determined my study and exercise goals, corrected my work attitude, tested my work enthusiasm and patience, and strengthened my work determination. At the same time, in the contact with CCB people, the CCB spirit of "teamwork, dedication and innovation" inspired me, and the CCB style of "honesty and affinity, preciseness and standardization, seeking truth and being pragmatic, and striving for progress" was deeply left in my mind. Annual work summary, bank teller, during this period, I also feel that I have improved and made progress in many aspects, laying a good foundation for studying accounting and account manager positions in the future. A good beginning is half the battle. I believe that in the process of the next internship exercise plan, I will work hard to learn more knowledge with greater enthusiasm and complete the grassroots exercise work with good quality and quantity.
Summary of bank front desk work 4 at the beginning of the new year, Vientiane is updated. A busy year has passed, and it is gratifying to look back on all the work in the past year. Under the leadership of the leaders at all levels of the branch and with the help of my colleagues, I have successfully completed all the tasks this year. The work of the past year is summarized as follows.
First, strengthen the study of political theory and professional knowledge.
Over the past year, the ideological and moral level has been further improved by focusing on the spirit of the speeches of the three-level presidents, learning the knowledge of financial laws and regulations and the spirit of branch documents; Pay close attention to business knowledge learning after work, especially the Staff Code and the Management Measures for Deducting Points for Employees Violation. , in order to improve their professional quality, and constantly improve work efficiency and quality.
Two, to achieve quality and civilized service, improve the quality of window service.
I know that my post is a front-line service window, and my words and deeds represent the image of the bank. This requires me not to be sloppy in my work, so I always remind myself to be careful in my work and strictly abide by the rules and regulations. At the same time, I will try my best to help customers, patiently answer all kinds of questions in the process of handling business, solve customers' worries, think about customers' thoughts, and let customers come happily and return with satisfaction.
Third, vigorously promote new business varieties, actively market intermediate business, and do a good job of absorbing and storing.
Complete the business indicators issued by the sub-branch. I am a new comrade, working in a new environment and a new unit. I started everything from scratch. I pay more attention to the improvement of my comprehensive ability. Under the new environment, through our own efforts, we organized 38 deposits at the end of the year, amounting to 5.855 million yuan, of which the balance of two accounts reached 6.5438+0.8 million yuan, and the marketing insurance was 6.5438+0.65438+0.8 million yuan. People's Life Insurance 10000 yuan, Huaan Insurance 40,000 yuan, marketing fund 75,500 yuan, 35 households opened accounts through online banking, 18 households opened accounts through telephone banking, 486 households opened accounts through debit cards, and 36 households signed electricity bills, which created intermediary business income for banks.
Fourth, enhance safety awareness, promptly put an end to potential safety hazards, and ensure safety without accidents throughout the year.
Business development, security is the foundation, focusing on business and security. While grasping the business, always remember safety first. I can go to work on time, go in and out of the back door, lock the door and close the door behind me. Check the safety in time before and after work. In the process of handling business operations, I can handle business according to the rules and regulations, ensure the safety of deposits, accounts, certificates, watches and cards in time, insist on three touches a day, resolutely refuse to handle my own business, and avoid business operation risks in time. As the B-post administrator of atm, I can check the security of atm before and during the shift, and add money at the end of business hours to ensure the quality of work and make the business operation safe and effective.
V. Shortcomings in the work and future plans.
The main reasons are that business study is not enough, the times are changing, the environment is changing, the working hours of banks are changing, new things appear every day, new situations are constantly happening, facing severe challenges, and learning lacks urgency and consciousness. In addition, the upcoming share reform and listing of Agricultural Bank of China put forward new and higher requirements for our frontline staff. Therefore, it is my goal to learn new business, master new theories, adapt to new requirements, constantly improve my post-holding ability and cultivate myself into a new type of talents with comprehensive business.
In short, the work in the past year has made some achievements, but there are still many shortcomings, and there are still some shortcomings in the handling and operation of some details. I want to hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings. In the new year, I will set new goals, meet new challenges with a full mental state, learn from the advanced, learn from my colleagues, learn from each other's strong points and make progress together, and do my best for the future of Chaoyang Road Sub-branch.