Beauty front desk job responsibilities

Front desk job responsibilities

The main function of the front desk receptionist is to create a good atmosphere and communicate with guests entering the store. Quickly establish a good relationship of mutual assistance and mutual trust

The reception area is the first place that guests come into contact with when entering the company, so the first impression often affects the customer's judgment of the company's service quality and professionalism upon arrival, so The beautician on duty and the front desk receptionist are the first and best media to create an atmosphere with the guests. So a series of simple actions such as opening the door, cordial greetings and answers, smiling, polite words and compliments, sending water, etc., if done carefully, will create an unexpected harmonious atmosphere.

1. Responsible for consultation and customer information management.

Two: Provide telephone reservation and customer registration services.

2. Telephone visits and sales tracking services at any time.

3. Demonstrate the company’s service quality and establish a professional image.

Daily work focus of the front desk

1. Daily before opening the store

1. Clothing, only:

(l) Uniforms Clean, tidy, no wrinkles, no stains.

(2) Employee badges should be worn properly.

(3) Hair should be combed neatly, and long hair should be tied up with a uniform beard. Use hairspray to style your short hair so it doesn't cover your face.

(4) There is no peculiar smell in the mouth.

(5) Keep smiling and looking good.

2. Attend the morning meeting to understand the work priorities and precautions announced by the store manager that day.

3. Do a good job of cleaning:

(l) Consultation table: All forms should not be left idle on the table, and the table should be kept tidy. Customer information cards should be placed in a fixed location for easy organization and use.

(2) Product display cabinet: Wipe the glass of the display cabinet and check the lighting condition of the display cabinet.

(3) Drawer: Nursing cards and stationery are all available. If they are not used in time, keep the drawer tidy.

(4) Audio rack: CDs should be placed on the CD rack and not left idle on the CD player. Keep the audio equipment clean and dust-free.

4. Display work of product cabinets:

(1) Bright lighting can direct members’ eyes to the display cabinets and draw more attention to the image of the products.

(2) The amount of products on the display rack should be appropriate, and the display should be aesthetically pleasing. Products of the same brand should be displayed together to highlight the brand image.

(3) The products displayed should be of complete varieties, allowing members to increase their purchasing choices and relatively increase their purchasing opportunities.

(4) Product display should be placed in a place where members can easily see and touch it to increase members’ consumption interest.

(5) The glass of the product display cabinet should be kept spotless at all times, and the products themselves should be wiped clean to maintain the hygiene and good image of the products.

(6) The projection lamp in the product display cabinet is a consumable item. Bulbs should be kept on hand at all times to prevent them from being damaged and replaced in time.

(7) Labels, posters, small notice boards, etc. can be placed around the display cabinet to attract members' attention and take the initiative to ask questions.

(8) The main purpose of the display is to attract members' attention and increase their interest in purchasing, but if the front desk staff can explain it, it will of course achieve better results.

(9) The price and Chinese label of the product should be clearly displayed so that members can better understand the efficacy and price of the product.

(10) Projection lights in display cabinets will generate high temperatures. Therefore, when displaying products, the position should be adjusted appropriately to prevent high temperatures from affecting the quality of the products.

5. Preparation and cleaning of trial products:

Place the trial products in a convenient place on the display cabinet, and cover them in time after use to avoid product deterioration caused by dust and bacterial contamination. .

6. Cashier preparation:

(1) Check whether the reserve fund and change are sufficient, and check whether the operating income of the safe or money depository the day before has been counted and settled properly.

(2) Check whether all reports from the previous day are filled in correctly and whether all reports and information that should be sent back or handed back to the company today are properly prepared.

(3) Whether the triple sheets and invoices at the front desk are fully prepared.

(4) Whether the card machine operates normally and the card paper is replenished in a timely manner.

7. Form inspection:

Triple slip, member appointment form, beautician duty list, beautician duty schedule, business day report, membership information

Material cards, weight loss record cards, breast enhancement record cards, front desk display product record sheets, care cards (use cards, quarterly cards, semi-annual cards, annual cards, promotional cards) and various business seals.

8? Manuals required for consultation:

Product manuals, skin care manuals, slimming manuals, breast enhancement manuals, etc., charging standards for each service.

9. Inspection of various supplies during the promotion period:

Gifts, lottery boxes, promotional racks and various posters, promotional activity content manuals, experience coupons, vouchers, on-site

Layout quality and effects, music band.

10. Sound and music band preparation:

(l) You can choose light music when the business starts to improve morale.

(2) The volume is fixed and cannot be changed too high arbitrarily.

11. The first beautician on duty is scheduled to be on duty that day.

12. When you are ready, check your clothing and appearance again and start your busy day.

2. During business hours

1. Front desk etiquette:

(1) Store etiquette

A. Keep smiling at any time and anywhere.

B. Be familiar with standard service terms and dialogue skills for treating customers.

C. Do not argue with customers under any circumstances.

D. When customers have misunderstandings, they should first admit their mistakes and then explain the reason politely.

E. Customer complaints should be accepted sincerely, listened to with an open mind and made improvements.

F. No words or deeds that deceive customers are allowed.

G. If you pick up a customer's lost property, you should hand it to the store manager immediately, and explain the time and place where you found it, so that the customer can make an announcement and collect it.

H. You should be patient with customers and speak in a gentle and friendly tone.

I. When serving customers, you should carefully inquire about their needs, pay attention to their emotional reactions at all times, and provide appropriate comfort when necessary

.

J. Frequently praise, respect and care about customers.

K. Proactively provide product introductions and company introductions in a timely manner, and sincerely answer customer inquiries.

L. Keep an appropriate distance when dealing with customers, and never make false promises or act too casually.

M. Members’ names should be remembered to make customers feel valued.

N. Customers who enter after closing time or close to closing time should still be politely received and must not drive away or act impatiently.

0. Customers are always important. You should receive customers first and then manufacturers.

P. If there is an unresolved incident, it should be reported immediately to the supervisor for assistance in handling it.

Q. How to wait for customers: straighten your waist, keep a smile on your face, and do not lie down on the table.

(2) Clothing and appearance:

A. Makeup is not allowed in the business premises.

B. Avoid wearing heavy makeup and overly luxurious or exaggerated jewelry.

C. Do not put on makeup or change clothes in the guest area.

D. Do not eat spicy food during working hours to avoid causing bad breath.

(3) Verbal aspects:

A. Avoid using back-tracking meditation.

B. Technical terms should be used appropriately. Too many or too few are not good.

C. Do not criticize members directly.

D. No yelling at members.

E. Do not argue with members.

F. Do not criticize customers, colleagues, supervisors, or the company in private.

G. No words or deeds that criticize the company or damage the company's reputation are allowed.

H. No quarreling or insults are allowed among colleagues.

(4) Attitude:

A. Do not slouch in the store. Expressive or indifferent

B. Do not harass customers at will or behave in a manner that shows contempt.

C. Do not behave impatiently or rush away customers.

D. Can look at or peek at customers.

E. Don’t be indifferent to customers who just don’t buy.

(5) Behavior:

A. Do not stare at customers.

B. Do not point fingers at customers.

C. Do not disturb colleagues who are receiving customers due to personal matters.

D. It is not allowed to receive customers while chatting with other people.

E. Do not eat while receiving customers (with an indecent attitude and unclear speech).

F. Do not print tons in the store.

G. Do not joke loudly in the store.

H. Do not chat loudly, chat in groups or whisper in the store.

I. Reading books, newspapers and magazines is not allowed in the store.

J. Do not listen to Walkmans in stores.

K. Chewing gum is not allowed in the store.

L. During working hours, you are not allowed to leave your job at will.

M. Relatives and friends are not allowed to be received during working hours (if you are visiting, you can say hello first, but it is not appropriate to just talk about private matters. When guests come, you should ask relatives and friends to wait).

N. Personal phone calls are not allowed. If you make or listen to phone calls with the permission of your supervisor, you should keep your conversations short.

0. Do not lie down or pose in an indecent manner.

P. Do not play music other than the regulations (such as non-music tapes or religious tapes, radio broadcasts). Q. You are not allowed to run around in the store (except in emergencies).

3. Work before closing

1. Settle the day's business before closing, fill in the report in accordance with regulations, and confirm the final turnover.

2. Deposit the business statement in the safe. The morning shift staff will hand it over to the Finance Department the next day and check whether the safe is locked and whether the drawer is locked.

3. Count the products in display cabinets and front desk inventory, fill in the day's front desk product inventory form, and check them one by one.

4. Fill in the shift handover record book.

5. Turn off product display cabinets, front desk lights, water dispensers, air conditioners, speakers and other power supplies.

6. When preparing to leave, you still need to pay attention to safety, close the door, and end the day's work.

7. On the way home, you should pay special attention to your own safety.

4. Precautions for display and layout at the front desk

(l) Bright lighting can direct members’ eyes to the display and deepen the impression that members pay attention to the products.

(2) Product display on the display rack should be appropriate, and the display should pay attention to aesthetics. Products of the same brand should be displayed together to highlight the brand image.

(3) The products displayed should be complete in variety, allowing members to make purchase choices, which will increase the chance of purchasing.

(4) Product display should be placed in a place where members can easily see and touch it, so as to improve members’ understanding and understanding of the product and promote purchase demand and interest.

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